Terrible Service from MSI's Authorized Center in Ukraine

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Lollipop9

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I have been a loyal MSI fan for years and have never had any issues with their products. However, about a year ago, I bought the MSI Gaming X RTX 4070, and it has been a nightmare. The GPU causes severe freezes in games and displays artifacts when scrolling on websites like Twitter and YouTube.

I live in Ukraine and purchased the GPU from ROZETKA, an official MSI retailer. MSI has a service agreement with a local repair shop called "MTI-Service," which unfortunately has a terrible reputation here. After experiencing these issues, I sent my GPU back under warranty through ROZETKA, and they forwarded it to MSI's authorized service center in Ukraine, "MTI-Service".

"MTI-Service" claimed to have repaired the GPU "at the component level" and returned it to me. However, when I got it back, the problems persisted—freezes and artifacts were still there. I sent it back to ROZETKA again, and once more, it was returned to "MTI-Service." After a few weeks, the GPU came back with a note stating, "There are no problems with this GPU; it’s completely healthy." Despite their claims, the issues remain. When I use several GPUs borrowed from my friends, my system works flawlessly, so the problem is definitely with the GPU.

The poor quality of service from "MTI-Service" is well-known, as you can see from reviews on this website - https://www.otzyvua.net/servisniy-tsentr-mti.html
Or this - https://top20.ua/ru/kyiv/kompyutern...ka/remont-telefonov/mti-servis-kompaniya.html
They have a terrible reputation.
These reviews are written in Russian and Ukrainian, but you can use Google Translate to understand them better.
This GPU was very expensive, and in its current state, I cannot use it. While I know that a properly functioning GPU of this model is excellent, mine is far from it. I am in a dire situation, and the lack of proper support from "MTI-Service" is extremely disappointing. They tarnish the reputation of global MSI.

MSI must stop working with "MTI-Service" as a partner. They are unprofessional and do not uphold the standards expected of an official service provider.

I am asking for my case to be escalated to a higher level. Please, I need your help to resolve this issue.
 
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Svet said:
You can contact MSI employee here:
>>How to contact MSI.<<
Click to expand...
I tried. But they are completely useless. Look at it. I never was so frustrated about MSI like now. The main rule of MSI is "Client is always wrong."
Screenshot (8).png



Screenshot (9).png



Screenshot (10).png


Screenshot (11).png
 
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Well they offer you another RMA, call them and explain them the situation and arrange another RMA.

But 1st:
1lolipop154902d9 said:
"MTI-Service" claimed to have repaired the GPU "at the component level" and returned it to me. However, when I got it back, the problems persisted—freezes and artifacts were still there. I sent it back to ROZETKA again, and once more, it was returned to "MTI-Service." After a few weeks, the GPU came back with a note stating, "There are no problems with this GPU; it’s completely healthy." Despite their claims, the issues remain. When I use several GPUs borrowed from my friends, my system works flawlessly, so the problem is definitely with the GPU.
Click to expand...

I would check this GPU in another PC to be sure before RMA it again.
 
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Svet said:
Well they offer you another RMA
Click to expand...
No, they didn’t. Ukraine has just one MSI RMA available. They offered me that same RMA again, which I already stated was corrupted. I get the feeling they didn’t read my message thoroughly; they only skimmed it and missed the key details.
Svet said:
I would check this GPU in another PC
Click to expand...
I tested it on all PCs of all my friends.
 
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Look those two videos. Look.
Do you like this heavy freezing?

Do you like this heavy frequent artifacting?

I hate it also. But I'm a VICTIM of MSI. I was rejected from RMA. Look those documents from official authorized MSI RMA. Look.
This one is about their useless repair of my GPU by guys who are very good in financial fraud. Those guys can "repeir" freezing and artifacting "at the component level", they are real GPU heros.
IMG_20241206_221312+.jpg


This one is about how good my GPU is, how healthy it is, and that freezing and artifacting is pretty ok for MSI GPUs.
IMG_20241206_221337+.jpg


Both pictures I translated via Google Translate, original ones are under this spoiler.
IMG-20241206-221312.jpg


IMG-20241206-221337.jpg

IT'S FINANCIAL FRAUD!!!
Everyone must know about that!
 
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Lollipop9 said:
Look those two videos. Look.
Do you like this heavy freezing?
Click to expand...
If it is freezing it is Very Minor
Can you run a Furmark test showing GPU 12v Power and PSU 12v Power

As to the second Video, the checkerboard is a know problem see
the links included

June 11, 2024—KB5039212 (OS Builds 22621.3737 and 22631.3737) - Microsoft Support

support.microsoft.com support.microsoft.com
Screenshot 2024-12-07 110029.jpg
 
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Alan J T said:
If it is freezing it is Very Minor
Click to expand...
No. It is freezing EXTREMELY heavy. FPS 0.1% Low is 42, when Average FPS is 285, SO 0.1% Low is in SEVEN TIMES lower than Average FPS. That's not good. It's impossible for healthy GPU.
Look at this.
Screenshot-36.png

It's PURE freeze with drop FPS down to zero. And there are a lot of so along all video.

Alan J T said:
As to the second Video, the checkerboard is a know problem see
the links included
https://forum-en.msi.com/index.php?...-v12-etc-in-windows-10-11.398256/post-2268213
Click to expand...
I always keep my Windows up to date. I update it imminently as updates release. As you can see on the video it was recorded a few days ago. As well it was recorded at 60 Hz. There are a lot of different artifacts along all video. GPU is completely broken. And MSI's RMA DEFRAUDED me.
 
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Alan J T said:
I am asking one more time please include Power factors in the testing GPU 12v PSU12v
Click to expand...
It's impossible. I can show power of GPU 12v via HWInfo, MSI Afterburner, Aida64, GPU-Z, whatever, but not PSU12v. No one software can measure it. I can measure it via my Fluke multimeter(its very accurate), but obviously my multimeter can't send its readings to in-game overlay.
Here is a new proof that MSI practices FINANCIAL FRAUD. Look that video, guys. I didn't document any stutters I documented only heavy freezes, or MSIreezes. If MSI defenders would prohibit me call freezes as freezes, I'll call them "MSIreezes". Timecodes of heavy freezes are in the description of video. One more interesting thing, at this video there are 22 FPS 0.1%, when FPS Average is 233, SO FPS 0.1% is in ELEVEN TIMES lower than FPS Avarage. Maybe it's a new MSI Standart. Also, there are plenty of artifacts.
 
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@Alan J T Oh, maybe I understood you now. Perhaps you meant HVPWR connector when you was talking about PSU power. I misunderstood you because your statement was wrong. They are both from PSU. Power that flows through PCIe connector is also from PSU. It doesn't go from PCIe, it goes through PCIe, bot also from PSU, then 24-pin connector, then motherboard reils, then PCIe connector.
Anyway, it's the video you reqested.

MSI DEFRAUDED me for a lot of money!
 
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Lollipop9 said:
@Alan J T Why did you need a video with the power? What is interesting in it? GPU is completely broken, and any power doesn't matter.
Click to expand...
I did ask to see the 12v under load both for the PSU and the GPU.
We have looked at your video and none of us can see any actual problem
Yes Riva Tuner is showing dips but those do not seem to affect the system and would not be noticeable in gameplay as they are way too short.


As to your beef with MSI Ukraine, there is not a lot we can do

You can try contacting MSI Taiwain's Head office

1733744140347.png
 
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Can you record it with Phone or different camera? (it will helps to Cleary shows the issue
Also can you run enable GPU-Z logging while running and provide the log file after that?


Also please list full system specs,
>>Posting Guide<<
 
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Svet said:
I thought you are looking for a technical troubleshooting here.
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No. I don't. Read the title of this thread, there are nothing about technical troubleshooting. I am a better specialist in GPUs than you all guys. I just wanna tell all folks here that MSI IS PRACTICING FINANCIAL FRAUD!
 
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