Terrible user experience with MSI Web Ticket system (cannot submit a support request)

[lileyki130602b2]

Right now, I am deeply frustrated with the user experience on your official website! I have just wasted another half an hour of my life trying to satisfy your broken feedback form: it refuses to accept my system info files, and it won't even let me submit the form empty without attachments!
I have attached screenshots of these errors to this post. I urge your management to finally take action and fix this buggy platform. This blatant disrespect for your customers and their time is exactly why people are turning away from MSI!
I demand that this matter be forwarded to your IT and web development team immediately. Fix your website, it’s embarrassing for a premium brand!

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EDIT Alan J T

Personal info removed
Please be careful with images that contain contact details

 

[mrsammich412c602ab]

I am experiencing these same problems right now, I can't submit a ticket at all.

 

[Nichrome]

I informed our MSI contact about this.
You may want to try different web browser, and ensure you don't have an ad-blocker and that you accept cookies.

 

[Alan J T]

View attachment 212177

Right now, I am deeply frustrated with the user experience on your official website!

am experiencing these same problems right now, I can't submit a ticket at all.

Please try this ticket is no need to log in to use it and is less hassel to use

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