The cursor and apparently the system itself freeze even when idle on new hardware

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underik15a202ea

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So, I've been tearing my hair out for over a month (I just love it) after upgrading three components on my PC (CPU + motherboard + RAM). Detailed specs of my Vista beast:
◘ Processor - AMD Ryzen 9 9950X3D, ~5.7GHz (previously an Intel i9 12900KF);
◘ Cooling - Corsair iCUE H170i Elite Capellix, 420mm, 3x140mm;
◘ Graphics Card - ColorFul iGame GeForce RTX 3080 Ti 12GB Vulcan OC-V;
◘ RAM - Adata XPG Lancer RGB DDR5-6400Mhz (XMP 32-39-39-89), 2x32GB (previously G.Skill Trident Z5 RGB DDR5-5600Mhz (XMP 36-36-36-76), 2x16GB);
◘ Motherboard - MSI MPG X870E Carbon WIFI (previously Gigabyte Z690 Aorus Master);
◘ SSD - Samsung 980 PRO NVMe M.2, Samsung 970 EVO Plus NVMe M.2, Samsung 870 EVO 2.5" SATA;
◘ HDD - WD Blue 4TB
◘ Power Supply - Deepcool PX1200G, 1200W;
◘ Sound Card - Creative Sound BlasterX G6;
◘ OS - Windows 11 (25H2). The same issues occurred on 24H2.

Problem Description: Occasionally and rarely, strange and incomprehensible mouse cursor freezes and teleports occur, even on the desktop (most likely affecting not just the cursor, but the entire system). However, this doesn't happen often enough for me to record it on video. However, I can definitely see these freezes when I click "Power" in Windows settings (I've uploaded a video showing the issue to Yandex.Disk - https://disk.yandex.ru/i/iTqBbOsQcip84Q). I don't remember, but I'm also not sure how it worked on the previous processor. A friend of mine has Windows 11 and doesn't have this problem on his Intel processor, I confirmed that. Otherwise, I haven't seen any issues, meaning I haven't noticed any obvious issues in games or anything else under load.

Immediately after installing the new components, I noticed this issue, along with several others, which were resolved by a clean reinstallation of Windows 11 (canonically, via the BIOS and formatting the system drive). The freezes were also resolved. Freezing can occur on the desktop, as well as when switching or dragging tabs or windows, or when browsing the browser, and very rarely in games. The freezes last literally a few milliseconds, but they are noticeable, especially when trying to open a file or folder and accidentally teleporting the cursor.

I tested the PC in various settings. Benchmarks and stress tests, tested the memory in Testmem5 with different configurations. Everything is fine.

What I tried:

- Updated and reset the BIOS (many times, same thing with a bare BIOS). I updated the BIOS immediately after installing new components: first, it was an A64, then and now, an A70 (I also tried an A27);

- Tried a different mouse, but the problem clearly wasn't with it.

- I even tried replacing it with old RAM to rule out defects, same thing. I disabled all USB ports except the mouse and keyboard;

- Disabled unnecessary Bluetooth/Wi-Fi, and the first Ethernet controller in the BIOS (there are two on this motherboard, 2.5GBe and 5GBe);

- Tried all power types in the Power Options;

- Installed a swap partition with auto-sizing on a different SSD;

- Hopeless, but to rule it out, I ran the SFC /scannow command;

- Naturally, I updated and did a clean install. Drivers for the video card and chipset;

- I monitored the event log and didn't see anything suspicious that could have caused this, only trivial and typical unimportant errors and warnings that everyone has;

I've been surfing a lot on both Russian and foreign websites—it seems like someone has had similar problems, but they've solved them using methods that didn't work for me. Otherwise, either there's no information, or people describe it differently, and the search engine doesn't consider their search query for me. Sorry for the long list, but I wanted to describe the problem in detail. Unfortunately, I'm not a rich daddy and can't afford to replace them with new ones just to test and rule out problems with the processor and motherboard.

I'm sure the solution is somewhere in the background (as is usually the case). I hope to see constructive comments here with real suggestions, not just trivial advice. I'm even willing to offer a cash reward for a solution that truly helps me. The problem is complex and far from obvious.

UPD. The problem was found, and it was connected to two monitors connected to the graphics card (DisplayPort or HDMI—it doesn't matter). When connecting one monitor, there were no stutters. The only question was why, as the previous processor didn't have such issues...
 
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underik15a202ea said:
Immediately after installing the new components, I noticed this issue, along with several others, which were resolved by a clean reinstallation of Windows 11 (canonically, via the BIOS and formatting the system drive). The freezes were also resolved.
Click to expand...

This part i didn't understand. So the problems were solved with a clean install, but then the problems returned, or how was it?

But it is clear that you still have problems now. For troubleshooting, the main approach is to strip down the system as much as possible, in order to rule out parts and narrow it down more. So, the things you can disable or leave out, you do. The things where you can't, you replace it with something else.

So here, you can for example start from the GPU. Take it out completely and use the iGPU via AMD Adrenaline drivers. Take out the soundcard, use the onboard sound for a test. Take out any drives except the boot drive. The RAM you already ruled out, pretty much. But yeah, those are the main things i would try right now.
 
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My cursor also freezes sometimes... But it only happens right after I "cold start" my computer. A simple Windows restart solves the problem, and then everything is fine for the rest of my session at the computer... The next time the same problem occurs, it's after several days, sometimes even weeks.
I vaguely remember that when I left the "stuttering" cursor alone for too long without restarting, the whole system eventually crashed completely after a few minutes and restarted itself :-) There were some effects of a "broken" image on the monitor, so I suspect a dedicated graphics card/its drivers...
 
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look for the windows application event logs. you may see some errors there. i have these freezes too. sometimes it is very short, sometimes a few seconds long. i have lots crash reports on windows log.
 
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citay said:
This part i didn't understand. So the problems were solved with a clean install, but then the problems returned, or how was it?

But it is clear that you still have problems now. For troubleshooting, the main approach is to strip down the system as much as possible, in order to rule out parts and narrow it down more. So, the things you can disable or leave out, you do. The things where you can't, you replace it with something else.

So here, you can for example start from the GPU. Take it out completely and use the iGPU via AMD Adrenaline drivers. Take out the soundcard, use the onboard sound for a test. Take out any drives except the boot drive. The RAM you already ruled out, pretty much. But yeah, those are the main things i would try right now.
Click to expand...
I'm translating the text using Google Translate, so it might be glitching. No, the intermittent stuttering issue persisted even after reinstalling. I believe the problem is purely hardware-related, as I only replaced three components. All other components were working fine before on the previous processor.
 
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Jarous1 said:
My cursor also freezes sometimes... But it only happens right after I "cold start" my computer. A simple Windows restart solves the problem, and then everything is fine for the rest of my session at the computer... The next time the same problem occurs, it's after several days, sometimes even weeks.
I vaguely remember that when I left the "stuttering" cursor alone for too long without restarting, the whole system eventually crashed completely after a few minutes and restarted itself :-) There were some effects of a "broken" image on the monitor, so I suspect a dedicated graphics card/its drivers...
Click to expand...
I understand, but I have my problem all the time and it's definitely not the video card.
 
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cengizhan015aa02eb said:
look for the windows application event logs. you may see some errors there. i have these freezes too. sometimes it is very short, sometimes a few seconds long. i have lots crash reports on windows log.
Click to expand...
- I monitored the event log and didn't see anything suspicious that could have caused this, only trivial and typical unimportant errors and warnings that everyone has
 
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Have you tried what citay suggested to strip down the system?
I would prepare a test bench on a wooden table, take the motherboard out of the chassis and test with minimal setup and keep everything at default settings, such as turning off EXPO on your RAM.
 
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underik15a202ea said:
I'm translating the text using Google Translate, so it might be glitching. No, the intermittent stuttering issue persisted even after reinstalling. I believe the problem is purely hardware-related, as I only replaced three components. All other components were working fine before on the previous processor.
Click to expand...

Ok. While i also don't suspect the re-used components to be "defective" per se, it could be that they trigger this problem on the new system for some reason. So for the purpose of narrowing things down, it's still a valid and necessary test to leave things out where you can. You can never just assume that a component is not responsible, it always has to be tested by leaving it out or replacing it with a substitute.
 
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My text clearly stated that I ran the system with a bare BIOS and even replaced the RAM with previous sticks. 0 difference
fatedust said:
Have you tried what citay suggested to strip down the system?
I would prepare a test bench on a wooden table, take the motherboard out of the chassis and test with minimal setup and keep everything at default settings, such as turning off EXPO on your RAM.
Click to expand...
 
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citay said:
Ok. While i also don't suspect the re-used components to be "defective" per se, it could be that they trigger this problem on the new system for some reason. So for the purpose of narrowing things down, it's still a valid and necessary test to leave things out where you can. You can never just assume that a component is not responsible, it always has to be tested by leaving it out or replacing it with a substitute.
Click to expand...
This is all great, but the only other hardware I have is the motherboard, processor, and RAM. I'll try booting with one system SSD and test the theory about the graphics card. I'll report back when I get it.
 
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citay said:
GPU, soundcard, other drives.
Click to expand...
I removed the graphics card, disconnected the sound card, and all drives except the system drive. I connected the integrated graphics to the monitor via HDMI. I got an interesting result: when I pressed the power button in Windows settings, the cursor no longer lagged like before. I also suspected that the Display Port from the graphics card to the monitor had been connected previously. I'm digging deeper...
 
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citay said:
GPU, soundcard, other drives.
Click to expand...
Now I've figured out exactly what's going on (or rather, I've found the root cause, but not a complete solution yet). I connect one monitor via DisplayPort – everything's fine (it doesn't matter which one, both are fine if connect them separately). I connect both monitors – and then the stuttering starts, etc.
 
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citay said:
That's good progress. This is on the iGPU now? Or already on the graphics card again?
Click to expand...
Graphics card of course. There may be progress, but it's unclear what's next. Should I just sit there with one monitor? The problem isn't the graphics card; everything worked fine with the previous processor.
 
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What monitors are they? Same ones or different models? Does it help to set the same refresh rate for both?
 
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What are the exact models? I want to try to research if others had similar problems with one of them as their secondary monitor.
 
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