The customer

[larj14ef02ca]

“Believe me, the customer never comes back!”
"I'm the guy who goes to a restaurant, sits at the table and waits patiently, while the waiter does everything but write down my order.
I'm the guy who goes to a store and waits quietly, while the salesmen finish their personal conversations.
I’m the guy who walks into a gas station and never uses his horn, but patiently waits for the employee to finish reading his newspaper.
I'm the man who explains his desperate urgency for one piece, but doesn't complain that he only gets it after three weeks of waiting.
I'm the guy that, when he enters a commercial establishment, seems to be asking for a favor, begging for a smile or just hoping to be noticed.
You must be thinking I'm a quiet, patient, never troublesome type... Get fooled.
Do you know who I am? I am the customer who never returns!
I love seeing millions spent
annually on all sorts of ads to get me back to your company. Because when I first went there, all they should have done was just a little, simple and inexpensive kindness: treat me with a little more courtesy.
Theres only one boss: THE CUSTOMER. And he can fire everyone in the company from the president to the janitor, simply taking their money to spend elsewhere. "
It's been 2 weeks and my order has not shipped, yeah got an email stating a label was created, wow!

 

[Alan J T]

“Believe me, the customer never comes back!”
"I'm the guy who goes to a restaurant, sits at the table and waits patiently, while the waiter does everything but write down my order.
I'm the guy who goes to a store and waits quietly, while the salesmen finish their personal conversations.
I’m the guy who walks into a gas station and never uses his horn, but patiently waits for the employee to finish reading his newspaper.
I'm the man who explains his desperate urgency for one piece, but doesn't complain that he only gets it after three weeks of waiting.
I'm the guy that, when he enters a commercial establishment, seems to be asking for a favor, begging for a smile or just hoping to be noticed.
You must be thinking I'm a quiet, patient, never troublesome type... Get fooled.
Do you know who I am? I am the customer who never returns!
I love seeing millions spent
annually on all sorts of ads to get me back to your company. Because when I first went there, all they should have done was just a little, simple and inexpensive kindness: treat me with a little more courtesy.
Theres only one boss: THE CUSTOMER. And he can fire everyone in the company from the president to the janitor, simply taking their money to spend elsewhere. "
It's been 2 weeks and my order has not shipped, yeah got an email stating a label was created, wow!

Sadly wrong place for this you need to deal with MSI USA, not MSI Global, MSI USA is who you purchased off they do have a Twitter account you can go nuts on

https://twitter.com/msiUSA

 

[larj14ef02ca]

all the same company, one part does not care, the whole company does not care. kind of like saying GM does not care about Chevy, or Buick, or Cadillac. And has nothing to do with gaming.

 

[badboy2k]

all the same company, one part does not care, the whole company does not care. kind of like saying GM does not care about Chevy, or Buick, or Cadillac. And has nothing to do with gaming.

That makes no sense as that is a sister company in the same country that is very Tightly Tied to it but the electronics industry is much more Fragmented.

it would be more like saying that Toyota in Japan would not care about a Toyota made in America as its the American Branch who deals with it and all the issues it has as its on them to handle all the Warranty and safety of the product.

all MSI global does is send the Products to the Local Distributor and that for you is MSI USA as they then send them out to Retailers to sell them so Please contact MSI USA

 

[darkhawk]

all the same company, one part does not care, the whole company does not care. kind of like saying GM does not care about Chevy, or Buick, or Cadillac. And has nothing to do with gaming.

One thing to keep in mind. There's only a LIMITED number of 'companies' to buy from. Sure, you're more than welcome to swear off a whole company, but what happens when the next company does the same? Until you have none left?

Not going to deny that some things MSI does are crappy and not customer oriented, but I've seen the same or similar with Asus, Gigabyte, ASRock......Ultimately, there's a limited pot of companies to work with. That can severely limit what you talk about above.

 

[larj14ef02ca]

Darkhawk I agree, point was/is companys need to do better. prices are up and service is way down.

 

[Alan J T]

Darkhawk I agree, point was/is companys need to do better. prices are up and service is way down.

Yes but MSI only Maintain the Forums they do use them except for the odd sales rep, Global Forums are users to user only as to the Twitter and Facebook accounts they do Monitor. You will notice most Regional MSI Branches have their own Facebook and Twitter accounts as well as Discord and are maintained and monitored by MSI personnel.

 

[larj14ef02ca]

and right back to the original post Bud. they set up the form and never look at it. just plain lazy

 

[BrotherBelial]

and right back to the original post Bud. they set up the form and never look at it. just plain lazy

The point is, no one here cares. we don't work for MSI, as we don't care if you have a problem with sales.

 

[darkhawk]

and right back to the original post Bud. they set up the form and never look at it. just plain lazy

You're not going to hear any denials from us either. We know it's crappy. We know it doesn't work 50% of the time. And trust me when I say that we've told them (MSI) multiple times that it's bad, we have. We make fun of them about how bad it is. Unfortunately, there's nothing even the people we talk to can do about any of that. We are strictly here for technical help, and can occasionally provide help in other ways, if we're lucky.