Time to Upgrade your Software – MSI CENTER (Bug Status)

Pangolin

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MSI has rolled out, MSI Center, a new integrated software that is easily customizable and user friendly. The purpose of MSI Center is to completely replaced Dragon Center/Creator Center/Business Center along with more unique features to enhance the overall user experience with MSI product.

One click features installation (Gonna install all for best experience)
1620215061831.png


Customizable feature sets item (We love LAN Manager but maybe next time?)
1620215065426.png


Dark/Light mode (Less power, save the earth with dark mode!!)
1620215070444.png


Scalable user interface (Banana just for scale)
1620215073772.png


Compatibility
Since version 1.0.19.0 or later, MSI Center is compatible with most of MSI product. Below is the list of supported modules for motherboard and graphics cards.
For other MSI product, please check product page to see if MSI Center is available for download.
Motherboard:
- Intel Series motherboard with X299/300/400/500 or newer
- AMD Series motherboard with X399/TRX40/A320/400/500 or newer

Graphics card:
NVIDIA GPUs:

- GeForce RTX™ 30 Series: SUPRIM / GAMING TRIO / GAMING / VENTUS 3X / VENTUS 2X / VENTUS 2X XS / AERO ITX Models
- GeForce RTX™ 20 Series: LIGHTNING / GAMING TRIO / GAMING / SEA HAWK / SEA HAWK EK / DUKE Models
- GeForce® GTX 16 Series: GAMING Models

AMD GPUs:
- Radeon™ RX 6000 Series: GAMING TRIO / GAMING / MECH models
- Radeon™ RX 5000 Series: GAMING / EVOKE models

It takes no extra effort to upgrade from Dragon Center/Creator Center/Business Center to MSI Center.
1. Run MSI Center_1.0.xx.0.exe, which can be downloaded from the Utility page of your MSI devices (if available).
2. Click Yes and system will remove Dragon Center/Creator Center automatically.
1620215087456.png

3. Waiting for the installation to complete.
4. All settings will revert to default so you need to modify again.

Troubleshoot
MSI Collect Log Tool

Whenever you encounter issue with MSI Center such as unable to open it up, features does not work properly etc,
1. Generate log file for MSI to debug with MSI Log Collect Tool
How to re-install MSI Center?
1. MSI Center/Dragon Center Removal Tool
No brainer uninstaller that remove MSI Center in one click
2. Follow steps below
a. Go to Apps & features.
1620215108583.png

b. Uninstall MSI Center SDK
1620215114010.png

c. Uninstall MSI Center
1620215120643.png

d. Make sure both MSI Center SDK & MSI Center is removed
e. Re-install MSI Center from scratch again
  • How to install Dragon Center/Creator Center if I have already installed MSI Center?
    Why do you want to do that? But if you insist on making the “wrong decision”,
    • 1. Follow the steps above to uninstall MSI Center and MSI Center SDK.
    • 2. Search for MSI Dragon Center/MSI Creator Center in Microsoft Store to install Dragon Center/Creator Center.
    • 3. Waiting for the installation to complete.
  • Why does Dragon Center ask to uninstall MSI Center SDK before installing?
    1620215129484.png
  • This is what you get for not liking MSI Center, but you can fix it by opening command prompt and type “reg delete HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MSI” and enter “yes” after.
    Note.
    Make sure no MSI Center registry key left in the specific path
  • 1620215153299.png
 
Last edited:

Nichrome

Friday? Deploy to prod!
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Nov 7, 2013
Messages
20,307
I hope this extremely useful software will work better than DC..
 

Pangolin

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Administrator
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Nov 13, 2015
Messages
31
Known Issue: MSI Center v1.0.19.0 User Scenario Only Has 2 Mode When Using MSI Graphics Card Only (with other vendor motherboard) (2021/05/07)
1620384329274.png

Missing Extreme Performance and Silent user scenario mode
Solution: MSI Center v1.0.20.0 (Not yet released)
 
Joined
Dec 16, 2020
Messages
11
eventviewer has shown the service MSI_Central_Service isnt running after MSI Center complained about it couldnt start and i should check antivirus software and so on.

Problem and fix:

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSI_Central_Service
Old Path for DragonCenter is in the Registry Key ImagePath, so MSI Center wouldnt start.
After modifying it myself to the right folder here:
"C:\Program Files (x86)\MSI\MSI Center\MSI_Central_Service.exe"

it starts at least now.

btw: uninstalled DragonCenter complete with the MSI Diagnostic Tool 1.0.0.06
and tried a few times with adminprivilegues a new install of MSI Center

edit:
it started, Mysticlight installed and works for the motherboard itself (B550 Tomahawk)
 
Last edited:

sammaste150002cf

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Joined
May 19, 2021
Messages
1
v1.0.20

Trying to register my motherboard (MAG x570 Tomahawk WiFi), it is asking for a location, but there is nothing in the drop-down list, yet it asks for something to be entered there if I press submit.
 

ghostyshev

New member
PRIVATE E-2
Joined
Oct 19, 2017
Messages
2
v1.2.20
I've got this one mb
1621421292499.png

And MC shows this after advanced bios scan:
1621421344739.png

Any chances to have some info on what happens here?...
 

kgeaki14e602ca

New member
Joined
May 19, 2021
Messages
2
Will installing this MSI Center repair the damage that installing Dragon Center caused? I was only recently, after extensive internet research, able to disable the Nahimic Virus that Dragon Center infected my system with. I will NEVER buy another MSI product, until they address, and rectify, the problems they have caused their customers by forcing Nahimic down their throats!!! Anyone who has installed the god awful Dragon Center knows EXACTLY what I am talking about. You should not have to buy a special uninstaller just to eliminate a unwanted program/virus that a manufacturer sneaks onto your computer without asking.
 
Last edited:

Nichrome

Friday? Deploy to prod!
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Nov 7, 2013
Messages
20,307
v1.0.20

Trying to register my motherboard (MAG x570 Tomahawk WiFi), it is asking for a location, but there is nothing in the drop-down list, yet it asks for something to be entered there if I press submit.
Hi
MSI will fix this in next release. In the meantime please register through the website, or wait for the release.
 

yoonggunx

New member
PRIVATE E-2
Joined
Jan 3, 2017
Messages
4
I downloaded MSI Center then installed both MC and the SDK on my computer but after it keep telling me that I don't have internet connection to initialize MSI Center (?)
 

Back_Yard_Gamer

New member
Joined
Apr 8, 2021
Messages
5
The Z590 Gaming Carbon WiFi is my first MSI board and I installed MSI Center and Mystic Lights. It works like a charm on my View 51 and my only Gripe is the Logo's on the Board are partially blocked by the GPU and CPU Cooler, its good fun playing around with the different effects and looks cool in the dark :)

MSI has rolled out, MSI Center, a new integrated software that is easily customizable and user friendly. The purpose of MSI Center is to completely replaced Dragon Center/Creator Center/Business Center along with more unique features to enhance the overall user experience with MSI product.

One click features installation (Gonna install all for best experience)
View attachment 148396

Customizable feature sets item (We love LAN Manager but maybe next time?)
View attachment 148397

Dark/Light mode (Less power, save the earth with dark mode!!)
View attachment 148398

Scalable user interface (Banana just for scale)
View attachment 148399

Compatibility
Since version 1.0.19.0 or later, MSI Center is compatible with most of MSI product. Below is the list of supported modules for motherboard and graphics cards.
For other MSI product, please check product page to see if MSI Center is available for download.
Motherboard:
- Intel Series motherboard with X299/300/400/500 or newer
- AMD Series motherboard with X399/TRX40/A320/400/500 or newer

Graphics card:
NVIDIA GPUs:

- GeForce RTX™ 30 Series: SUPRIM / GAMING TRIO / GAMING / VENTUS 3X / VENTUS 2X / VENTUS 2X XS / AERO ITX Models
- GeForce RTX™ 20 Series: LIGHTNING / GAMING TRIO / GAMING / SEA HAWK / SEA HAWK EK / DUKE Models
- GeForce® GTX 16 Series: GAMING Models

AMD GPUs:
- Radeon™ RX 6000 Series: GAMING TRIO / GAMING / MECH models
- Radeon™ RX 5000 Series: GAMING / EVOKE models

It takes no extra effort to upgrade from Dragon Center/Creator Center/Business Center to MSI Center.
1. Run MSI Center_1.0.xx.0.exe, which can be downloaded from the Utility page of your MSI devices (if available).
2. Click Yes and system will remove Dragon Center/Creator Center automatically.
View attachment 148400
3. Waiting for the installation to complete.
4. All settings will revert to default so you need to modify again.

Troubleshoot
MSI Collect Log Tool

Whenever you encounter issue with MSI Center such as unable to open it up, features does not work properly etc,
1. Generate log file for MSI to debug with MSI Collect Log Tool
How to re-install MSI Center?
1. MSI Center Uninstaller Tool
No brainer uninstaller that remove MSI Center in one click
2. Follow steps below
a. Go to Apps & features.
View attachment 148401
b. Uninstall MSI Center SDK
View attachment 148402
c. Uninstall MSI Center
View attachment 148403

d. Make sure both MSI Center SDK & MSI Center is removed
e. Re-install MSI Center from scratch again
  • How to install Dragon Center/Creator Center if I have already installed MSI Center?
    Why do you want to do that? But if you insist on making the “wrong decision”,
    • 1. Follow the steps above to uninstall MSI Center and MSI Center SDK.
    • 2. Search for MSI Dragon Center/MSI Creator Center in Microsoft Store to install Dragon Center/Creator Center.
    • 3. Waiting for the installation to complete.
  • Why does Dragon Center ask to uninstall MSI Center SDK before installing?
    View attachment 148404
  • This is what you get for not liking MSI Center, but you can fix it by opening command prompt and type “reg delete HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MSI” and enter “yes” after.
    Note.
    Make sure no MSI Center registry key left in the specific path
  • View attachment 148405
 

bnilo7155302e4

New member
Joined
May 12, 2021
Messages
2
Hi
Not all features work in version 1.0.20.0 as standard user account (regardless if launch as admin or not). Of the 4 features I have installed Gaming Mode, Mystic Light, True Color and User Scenario, only 2 work; User Scenario and Gaming Mode. Also can't uninstall any features as standard user account (again run as admin is applied-fails then crashes or stalls out and have to force close using taskmgr)

The troubleshooting steps I have done.
1. Restarted MSI Center or Mystic_Light_Services didnt help.

2. Exited out of application on taskbar.

3. Tried to launch MSI Center as admin prompted 3 times could not launch. Can not find c:\program files\windowsapps\9426Micro-starinternation.msicenter_1.0.20.x64...\DCv2.exe

4. Unhid C:\Program Files\WindowsApps in folder options. Then to c:\program files\windowsapps\9426Micro-starinternation.msicenter_1.0.20.x64...\DCv2.exe and ran as admin launch screen shows MSI Center version 1.0.19.0?
Opened True Color, click EyeRest, Game Movie, Customize, Default; no change and tried Mystic Light never opens.

5. Went to 9426MICRO-STARINTERNATION.MSICenter_1.0.20.0_x64__kzh8wxbdkxb8p properties, security, advance, change, select local admin user, check names pre-populated tech. Check box replace all child object permissions, okay. What was the purpose of this? So the Can not find did not message again.

6. Once ownership took place went back to step 2, then step 3 launched without a problem. Tried MC, opened True Color, click EyeRest, Game Movie, Customize, Default; no change and tried Mystic light never opens.

7. Log in as tech account and all features work including install or uninstall. I am not Tech, I am standard user! Must find an alternative.

Workaround: Uninstall all features minus User Scenario in MC.
Install Mystic Light 2.0.0.30 from known good "File" server. Mystic Light is working, as standard user, Yeah!!! MC User Scenario is working, as standard user (always did), Yeah!!!

Other thoughts: Why spend $100 on motherboard plus get cool lights for an App that does not work? Yet I see all the people claim to have no problems.
Mystic Light worked in Dragon Center 2.0.108.0 logged in as standard user. True Color did not. True Color is not a big deal from me since I can change setting on my monitor: Bluish, Cool, Native, Warm or User Color. It was just nice to click on it when I wanted too-EyeRest was neat. I tried Dragon Center 2.0.109.0 and Mystic Light wasn't listed as the standard user. Magoo!
Not all Microsoft Store apps require admin rights, I don't understand what the big fuss was before. And MSI run as admin, if you have to be an admin to install why to use? Then again MSI Gaming App gave this same problem. Would only run being logged in as admin (tech). Even though it started with windows and was on the taskbar.

Thank you MSI for giving us a partially working app!

Collection Tool report attached

Happy findings :)
 

plutomate

Well-known member
MAJOR GENERAL
Joined
Jul 30, 2015
Messages
5,385
i think you answer most of your question already, it's all about system privilege. This is not the only software that does not work very well in user account unfortunately :bonk:I don't use user account myself, but from my understanding, though user/admin account uses different "UI skin aka MSI Center", but it shares the same "SDK aka MSI Center SDK" which is saved in admin account. Imaging if you put the PS5 in your friend's house, you won't be able to play it unless you have the key to enter the house.
 

bnilo7155302e4

New member
Joined
May 12, 2021
Messages
2
Back to the drawing board, nothing ain't working now, Yeah!

Anyone know where to get the MSI SDK standalone installer?
 
Last edited:

Pangolin

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Nov 13, 2015
Messages
31
Known Issue: RGB No Longer Work (Lose control & Flash randomly) after Installing ICUE v4.11.274 + Windows Language Changes to French Restart/Sign out
Workaround:
1. Disable on-board physical LED switch (on-board LED will turn off)
1622716541695.png

2. Short JT1 pin (2 pin from the right) with a pen for 5 seconds when PC is turned off
1622716565961.png

3. Download firmware below and flash the firmware again
1622716601696.png

4. Enable on-board physical LED switch again
Solution: Update firmware to the version below and you can install iCUE again!
Note. If your LED is out of control, do steps above first then update firmware

MotherboardFirmwareLink
Z490 GODLIKE7C70 v0101
Z490 ACE7C71 v07
Z490 GAMING CARBON WIFI (EK)7C73 v08
B550 GAMING CARBON WIFI7C90 v07
B550 UNIFY7D13 v04
X570 GODLIKE7C34v0C
 
Last edited:

bavaria00150a02d5

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Joined
Jun 10, 2021
Messages
2
Known Issue: RGB No Longer Work (Lose control & Flash randomly) after Installing ICUE v4.11.274 + Windows Language Changes to French Restart/Sign out
Workaround:
1. Disable on-board physical LED switch (on-board LED will turn off)
View attachment 149173
2. Short JT1 pin (2 pin from the right) with a pen for 5 seconds
View attachment 149174
3. Download firmware below and flash the firmware again
View attachment 149175
4. Enable on-board physical LED switch again
Solution: Update firmware to the version below and you can install iCUE again!
Note. If your LED is out of control, do steps above first then update firmware

MotherboardFirmwareLink
Z490 GODLIKE7C70 v0101
Z490 ACE7C71 v07
Z490 GAMING CARBON WIFI (EK)7C73 v08
B550 GAMING CARBON WIFI7C90 v07
X570 GODLIKE7C34v0C
Just to be sure.....computer needs to be turned off right? And the powerd cord unplugged before doing steps 1 and 2?
Dont want to fry anything ;)
 

plutomate

Well-known member
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Joined
Jul 30, 2015
Messages
5,385
You need to turn off the computer but for power cord, I believe you can leave it there.
 
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