Time to Upgrade your Software – MSI CENTER (Bug Status)

Skutt

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Jan 9, 2017
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I have a problem with MSI center , he say i have a new audio driver for install, but never install it , i unninstal the old driver and i reinstalled the new driver, but the msi center dont see it !!!
What can i do? Please fix thath iam fun MSI form manny years ...Don't let mediocrity destroy seriousness
 

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Nichrome

Friday? Deploy to prod!
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Excellent! Done and this fixed it... simply dont sign in to the MSI Centre and you will have no issues!
Do you think you could get me the log files from when it was causing problems? MSI is trying to replicate the issue so they can fix the bug, and logs would help a lot.
 

rafaelkudl15cc02ef

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Jul 8, 2022
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I think it should be stated more clearly that this is a software aimed primarly for the msi laptop.
The features you can install are mostly not relevant for a mainboard that does not depend on RGB LEDs and silence. And obviously it only works predominantly on laptops as far as i can judge.

Nothing for someone who wants to tweak stuff on bios level conveniently out of the use case scenario. For example if you notice a fan ramp up when opening a browser window, it would be nice to compensate this while you are in this scenario. But instead of this you need to read out your sensors and do the guesswork in the bios.
 

Encryptme

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Jul 20, 2021
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Do you think you could get me the log files from when it was causing problems? MSI is trying to replicate the issue so they can fix the bug, and logs would help a lot.
Sure, just point me in the right direction and I’ll upload. Bare in mind to get the software working I did have to uninstall it so any logs may be gone?
 

Nichrome

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Encryptme

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RAM is separate from the motherboard!

MSI Support have got back to me regarding their software not supporting my RAM after many back and forth responses, screenshots, web links and videos and this is their response below. I would like to point out that you can control RAM LED's using G.Skill RAM on my motherboard with Mystic Light, I raised a support ticket because I have switched to TeamGroup ARGB RAM and so what the support person has stated is a lie (see below). We actually have MSI support fabricating information to suit their agenda. I will be sending the transcript over to Steve at GN and my MSI REP, its one thing to acknowledge that the RAM isn't supported at present, but to lie about MSI boards via a technical team and advise the community that they are not supporting individual LED control needs addressing - especially the person that replied with the below.

I'll be escalating this internally.

1658227383327.png
 
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cbschtof12a002aa

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Jul 20, 2022
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Known Issue: Motherboard does not show in Mystic Light after MSI Center upgrade (Mystic Light version v2.0.0.20) - 2021/08/12
Workaround:
1. Download LEDKeeper2.exe from here
2. Open Task Manager -> Details -> LEDKeeper2.exe, right click it and select "End Task"
3. Replace original LEDKeeper2.exe at C:\Program Files (x86)\MSI\MSI Center\Mystic Light by the downloaded one
4. Restart computer and Mystic Light will detect your motherboard again

Solution: MSI Center 1.0.27.0 (Release date: 2021/8/30 - 31)
The problem affects some of earlier motherboard, If you do not see a problem, DO NOT replace LEDKeeper2.exe file.

Do you still have the file? I am having the sdame issue but the google file does not exist.
 

mbushnaq

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Nov 16, 2020
Messages
46
There is a bug in the latest MSI center v1.0.55.0 where if I keep MSI center running in the taskbar it will prevent my screen to turn off. It basically turns off for a second and then turns back on.

The solution for now is to close MSI center from the taskbar
 
Joined
Dec 6, 2020
Messages
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Mystic Light the latest version completely broken 3.0.0.19 Was just 1 bug before this version from hybernate had to toggle on to rainbow and off to get to turn off. sleep worked and the rest.
 

michael1991

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Aug 18, 2020
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MSI has rolled out, MSI Center, a new integrated software that is easily customizable and user friendly. The purpose of MSI Center is to completely replaced Dragon Center/Creator Center/Business Center along with more unique features to enhance the overall user experience with MSI product.

One click features installation (Gonna install all for best experience)
View attachment 148396

Customizable feature sets item (We love LAN Manager but maybe next time?)
View attachment 148397

Dark/Light mode (Less power, save the earth with dark mode!!)
View attachment 148398

Scalable user interface (Banana just for scale)
View attachment 148399

Compatibility
Since version 1.0.19.0 or later, MSI Center is compatible with most of MSI product. Below is the list of supported modules for motherboard and graphics cards.
For other MSI product, please check product page to see if MSI Center is available for download.
Motherboard:
- Intel Series motherboard with X299/300/400/500 or newer
- AMD Series motherboard with X399/TRX40/A320/400/500 or newer

Graphics card:
NVIDIA GPUs:

- GeForce RTX™ 30 Series: SUPRIM / GAMING TRIO / GAMING / VENTUS 3X / VENTUS 2X / VENTUS 2X XS / AERO ITX Models
- GeForce RTX™ 20 Series: LIGHTNING / GAMING TRIO / GAMING / SEA HAWK / SEA HAWK EK / DUKE Models
- GeForce® GTX 16 Series: GAMING Models

AMD GPUs:
- Radeon™ RX 6000 Series: GAMING TRIO / GAMING / MECH models
- Radeon™ RX 5000 Series: GAMING / EVOKE models

It takes no extra effort to upgrade from Dragon Center/Creator Center/Business Center to MSI Center.
1. Run MSI Center_1.0.xx.0.exe, which can be downloaded from the Utility page of your MSI devices (if available).
2. Click Yes and system will remove Dragon Center/Creator Center automatically.
View attachment 148400
3. Waiting for the installation to complete.
4. All settings will revert to default so you need to modify again.

Troubleshoot
MSI Collect Log Tool

Whenever you encounter issue with MSI Center such as unable to open it up, features does not work properly etc,
1. Generate log file for MSI to debug with MSI Log Collect Tool
How to re-install MSI Center?
1. MSI Center/Dragon Center Removal Tool
No brainer uninstaller that remove MSI Center in one click
2. Follow steps below
a. Go to Apps & features.
View attachment 148401
b. Uninstall MSI Center SDK
View attachment 148402
c. Uninstall MSI Center
View attachment 148403

d. Make sure both MSI Center SDK & MSI Center is removed
e. Re-install MSI Center from scratch again
  • How to install Dragon Center/Creator Center if I have already installed MSI Center?
    Why do you want to do that? But if you insist on making the “wrong decision”,
    • 1. Follow the steps above to uninstall MSI Center and MSI Center SDK.
    • 2. Search for MSI Dragon Center/MSI Creator Center in Microsoft Store to install Dragon Center/Creator Center.
    • 3. Waiting for the installation to complete.
  • Why does Dragon Center ask to uninstall MSI Center SDK before installing?
    View attachment 148404
  • This is what you get for not liking MSI Center, but you can fix it by opening command prompt and type “reg delete HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MSI” and enter “yes” after.
    Note.
    Make sure no MSI Center registry key left in the specific path
  • View attachment 148405
Do you recommend doing any of the Live updates through this software. I see I have to update Intel Chipset Drivers.
Thank you.
 

Darnell0216

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Mar 5, 2022
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I contacted Intel directly. The representative said it’s better to download the chipset from MSI Center.
Windows Update, Intel Driver Support and MSI Center all give the same drivers. Use whichever you like. The problem is MSI Center itself for most of us, lol.
 

Intruder

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Sep 26, 2008
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There is a bug in the latest MSI center v1.0.55.0 where if I keep MSI center running in the taskbar it will prevent my screen to turn off. It basically turns off for a second and then turns back on.

The solution for now is to close MSI center from the taskbar
I have the same issue (we probably all have), so lets hope MSI reads this and fix it :)
 

Pangolin

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Administrator
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Nov 13, 2015
Messages
33
Known Issue: MSI Center 1.0.55.0 + Clutch GM30 or Vigor GK50 Low Profile or Vigor GK50 Elite = Prevent system to turn off monitor or enter sleep mode automatically based on power plan settings
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Edit
Same issue also occurs when no MSI peripheral attached to system :smash2:

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Status: MSI is able to duplicate the problem
Solution: MSI Center 1.0.60.0 (Update to the latest MSI Center)
 
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