Time to Upgrade your Software – MSI CENTER (Bug Status)

Pangolin

Pangolin

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MSI has rolled out, MSI Center, a new integrated software that is easily customizable and user friendly. The purpose of MSI Center is to completely replaced Dragon Center/Creator Center/Business Center along with more unique features to enhance the overall user experience with MSI product.

One click features installation (Gonna install all for best experience)
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Customizable feature sets item (We love LAN Manager but maybe next time?)
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Dark/Light mode (Less power, save the earth with dark mode!!)
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Scalable user interface (Banana just for scale)
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Compatibility
Since version 1.0.19.0 or later, MSI Center is compatible with most of MSI product. Below is the list of supported modules for motherboard and graphics cards.
For other MSI product, please check product page to see if MSI Center is available for download.
Motherboard:
- Intel Series motherboard with X299/300/400/500 or newer
- AMD Series motherboard with X399/TRX40/A320/400/500 or newer

Graphics card:
NVIDIA GPUs:
- GeForce RTX™ 30 Series: SUPRIM / GAMING TRIO / GAMING / VENTUS 3X / VENTUS 2X / VENTUS 2X XS / AERO ITX Models
- GeForce RTX™ 20 Series: LIGHTNING / GAMING TRIO / GAMING / SEA HAWK / SEA HAWK EK / DUKE Models
- GeForce® GTX 16 Series: GAMING Models

AMD GPUs:
- Radeon™ RX 6000 Series: GAMING TRIO / GAMING / MECH models
- Radeon™ RX 5000 Series: GAMING / EVOKE models

It takes no extra effort to upgrade from Dragon Center/Creator Center/Business Center to MSI Center.
1. Run MSI Center_1.0.xx.0.exe, which can be downloaded from the Utility page of your MSI devices (if available).
2. Click Yes and system will remove Dragon Center/Creator Center automatically.
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3. Waiting for the installation to complete.
4. All settings will revert to default so you need to modify again.

Troubleshoot
MSI Collect Log Tool
Whenever you encounter issue with MSI Center such as unable to open it up, features does not work properly etc,
1. Generate log file for MSI to debug with MSI Log Collect Tool
How to re-install MSI Center?
1. MSI Center/Dragon Center Removal Tool
No brainer uninstaller that remove MSI Center in one click
2. Follow steps below
a. Go to Apps & features.
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b. Uninstall MSI Center SDK
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c. Uninstall MSI Center
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d. Make sure both MSI Center SDK & MSI Center is removed
e. Re-install MSI Center from scratch again
  • How to install Dragon Center/Creator Center if I have already installed MSI Center?
    Why do you want to do that? But if you insist on making the “wrong decision”,
    • 1. Follow the steps above to uninstall MSI Center and MSI Center SDK.
    • 2. Search for MSI Dragon Center/MSI Creator Center in Microsoft Store to install Dragon Center/Creator Center.
    • 3. Waiting for the installation to complete.
  • Why does Dragon Center ask to uninstall MSI Center SDK before installing?
    1620215129484.png
  • This is what you get for not liking MSI Center, but you can fix it by opening command prompt and type “reg delete HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MSI” and enter “yes” after.
    Note.
    Make sure no MSI Center registry key left in the specific path
  • 1620215153299.png
 
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Hi everyone,
I recently built a computer. Sometimes when I'm away from the computer(onyle screen black not sleep mode). Computer freezes and I reboot. When I look in the event viewer I see the Ledkeeper2 error. Anyone experiencing this? Or is this a bug?
prnt.sc

Screenshot

Captured with Lightshot
prnt.sc prnt.sc
 
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Pangolin said:
DRM Access Tool (Intel 12 Gen CPU with E-Core)
No BIOS Update is required to run this tool
Download Here
This tool should be used when Intel 12th Gen CPU E-Core is affecting certain game play.
www.intel.com

[Updated] Games Updated for DRM Issue with 12th Gen Intel®...

Lists games and OSs affected, provides release map for fixes for games with DRM software that can’t recognize 12th Gen Intel® Core™ Processors.
www.intel.com www.intel.com
1. Before game launch, open the tool and press start
2. Launch the game and you should not encounter problems related to DRM
* You can ignore "stop this tool" option
View attachment 154201
Click to expand...
Thank you! It works for Assassin's Creed Odyssey.

Any info on what it does? It seems to max out the efficiency cores. Alt-tabbing hangs during the 3 minutes or so, and windows wants to end the explorer process because of it. Any other problems it could cause? Or a way it can only last 1 minute?

EDIT - There is another solution by manually setting the game's executable affinity in Task Manager to actually USE the e-cores if they are disabled, or disable them if they are enabled. Source video.
 
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Pangolin said:
Known Issue: MSI Center 1.0.55.0 + Clutch GM30 or Vigor GK50 Low Profile or Vigor GK50 Elite = Prevent system to turn off monitor or enter sleep mode automatically based on power plan settings
Status: MSI is able to duplicate the problem
Solution: N/A
Click to expand...
The new version 1.0.59 suffers the same problem, it still prevents monitor from going to sleep :(
 
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System spec below no MSI keyboard or mouse used. Updated to version 1.0.59.0 still experiencing the same prevention from monitor going to sleep.
Keyboard: Logitech G19 and Razer Tartarus Pro
Mouse: Logitech G502 Lightspeed.
 
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Hello ! To done the latest upgrade, I need to completely uninstall MSI Center + MSI SDK, Reboot my PC and install it again. This cause by a message with .sys file cannot be replace cause it open. Nevermind I will success the installation but I've now a bug inside this version. The graphic that show frequency of my CPU is now block at 3700Mhz (5900X) where Task Manager show me the correct Ghz in perf tab.

I think this version not working correctly. Can we rollback to the old version ?
 
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carre.cedri152102d1 said:
Hello ! To done the latest upgrade, I need to completely uninstall MSI Center + MSI SDK, Reboot my PC and install it again. This cause by a message with .sys file cannot be replace cause it open. Nevermind I will success the installation but I've now a bug inside this version. The graphic that show frequency of my CPU is now block at 3700Mhz (5900X) where Task Manager show me the correct Ghz in perf tab.

I think this version not working correctly. Can we rollback to the old version ?
Click to expand...
did you uninstall MSI Center with this tool?
MSI removal tool [newest version]
https://download.msi.com/uti_exe/nb/MSICenterUninstaller.zip
if the CPU frequency is still stuck, please share the zipped folder generated by the log collector.
The tool is for collecting MSI Center/Dragon Center/Creator Center log file for troubleshoot.
https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip

also, i remember enabling Windows' memory integrity causes the CPU frequency stuck at a fixed value, but this should've been fixed already. are you using core isolation and memory integrity?
 
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teletubby_po said:
did you uninstall MSI Center with this tool?
MSI removal tool [newest version]
https://download.msi.com/uti_exe/nb/MSICenterUninstaller.zip
if the CPU frequency is still stuck, please share the zipped folder generated by the log collector.
The tool is for collecting MSI Center/Dragon Center/Creator Center log file for troubleshoot.
https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip

also, i remember enabling Windows' memory integrity causes the CPU frequency stuck at a fixed value, but this should've been fixed already. are you using core isolation and memory integrity?
Click to expand...
You find the issue ! This is core isolation and memory integrity functionnality of Windows Defender. Next to last Windows update, it warm that this functionnality is disable due an incompatible driver xhunter1.sys. I manage to fix this and re-enable the functionnality but didn't catch that graph was stuck on 1.0.50 version and also 1.0.59. I've just disable it to try right now and graph is now come back to life !

I'm more comfortable to have core isolation and memory integrity enable but does it affect the work MSI Center or FROZR AI Cooling ?

Thx for your help
 
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carre.cedri152102d1 said:
You find the issue ! This is core isolation and memory integrity functionnality of Windows Defender. Next to last Windows update, it warm that this functionnality is disable due an incompatible driver xhunter1.sys. I manage to fix this and re-enable the functionnality but didn't catch that graph was stuck on 1.0.50 version and also 1.0.59. I've just disable it to try right now and graph is now come back to life !

I'm more comfortable to have core isolation and memory integrity enable but does it affect the work MSI Center or FROZR AI Cooling ?

Thx for your help
Click to expand...

are you using other 3rd party system monitoring applications like CPUZ? is the frequency in CPUZ stuck as well?
 
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teletubby_po said:
did you uninstall MSI Center with this tool?
MSI removal tool [newest version]
https://download.msi.com/uti_exe/nb/MSICenterUninstaller.zip
if the CPU frequency is still stuck, please share the zipped folder generated by the log collector.
The tool is for collecting MSI Center/Dragon Center/Creator Center log file for troubleshoot.
https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip

also, i remember enabling Windows' memory integrity causes the CPU frequency stuck at a fixed value, but this should've been fixed already. are you using core isolation and memory integrity?
Click to expand...

Here's the log report after using the unnistall tool and reinstalling with the file you sent. ( it still does the same thing )
 

Attachments

  • Report_20220906102849.zip
    1.3 MB · Views: 59
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Opening MSI Center disables the Windows key on my Vigor GK50 Elite keyboard and it doesn't work again until I reboot my PC. This didn't start until the Gaming Gear software automatically installed itself into MSI Center which I never even opened or used and there's no way to uninstall it directly from MSI Center. I tried using the uninstaller in the Gaming Gear folder but afterwards MSI Center wouldn't start. I finally uninstalled MSI Center using the MSI Removal Tool and now I have no issues with the Windows key and I use a different software to control the RGB in my PC instead of Mystic Light since that was the only thing that I used MSI Center for to begin with. Gaming Gear should be an optional install and not something that MSI Center does automatically just because it detects a MSI keyboard, or at least have a way of uninstalling it.

System specs:
AMD Ryzen 5 3600X
MSI B450 Tomahawk MAX
MSI GeForce RTX 2060 Gaming Z
32 GB 3600 MHz RAM
MSI Vigor GK50 Elite keyboard (Kailh blue switches)
Logitech MX518 mouse
LG UltraGear 27" 1440P monitor
 
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bmh67wa said:
Opening MSI Center disables the Windows key on my Vigor GK50 Elite keyboard and it doesn't work again until I reboot my PC. This didn't start until the Gaming Gear software automatically installed itself into MSI Center which I never even opened or used and there's no way to uninstall it directly from MSI Center. I tried using the uninstaller in the Gaming Gear folder but afterwards MSI Center wouldn't start. I finally uninstalled MSI Center using the MSI Removal Tool and now I have no issues with the Windows key and I use a different software to control the RGB in my PC instead of Mystic Light since that was the only thing that I used MSI Center for to begin with. Gaming Gear should be an optional install and not something that MSI Center does automatically just because it detects a MSI keyboard, or at least have a way of uninstalling it.

System specs:
AMD Ryzen 5 3600X
MSI B450 Tomahawk MAX
MSI GeForce RTX 2060 Gaming Z
32 GB 3600 MHz RAM
MSI Vigor GK50 Elite keyboard (Kailh blue switches)
Logitech MX518 mouse
LG UltraGear 27" 1440P monitor
Click to expand...
hi, can you please install MSI Companion in Features, enable it in Game BAR, and enable Windows key switch?
 
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bmh67wa said:
I have to install another app to get it to work properly? No thanks. Life is much better without MSI Center and any of its parts.
Click to expand...
True and honest words. Although those are perks of using "gaming" products these days, they all come with their own malware to control everything. Personally I stick with Corsair for everything, so this way I have just 1 junky software installed.
 
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bmh67wa said:
Opening MSI Center disables the Windows key on my Vigor GK50 Elite keyboard and it doesn't work again until I reboot my PC. This didn't start until the Gaming Gear software automatically installed itself into MSI Center which I never even opened or used and there's no way to uninstall it directly from MSI Center. I tried using the uninstaller in the Gaming Gear folder but afterwards MSI Center wouldn't start. I finally uninstalled MSI Center using the MSI Removal Tool and now I have no issues with the Windows key and I use a different software to control the RGB in my PC instead of Mystic Light since that was the only thing that I used MSI Center for to begin with. Gaming Gear should be an optional install and not something that MSI Center does automatically just because it detects a MSI keyboard, or at least have a way of uninstalling it.

System specs:
AMD Ryzen 5 3600X
MSI B450 Tomahawk MAX
MSI GeForce RTX 2060 Gaming Z
32 GB 3600 MHz RAM
MSI Vigor GK50 Elite keyboard (Kailh blue switches)
Logitech MX518 mouse
LG UltraGear 27" 1440P monitor
Click to expand...
Exact the same issue, same keyboard. As soon as MSI Center starts, the Windows Key stop working.
 
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