Time to Upgrade your Software – MSI CENTER (Bug Status)

[Pangolin]

MSI has rolled out, MSI Center, a new integrated software that is easily customizable and user friendly. The purpose of MSI Center is to completely replaced Dragon Center/Creator Center/Business Center along with more unique features to enhance the overall user experience with MSI product.

One click features installation (Gonna install all for best experience)

Customizable feature sets item (We love LAN Manager but maybe next time?)

Dark/Light mode (Less power, save the earth with dark mode!!)

Scalable user interface (Banana just for scale)

Compatibility
Since version 1.0.19.0 or later, MSI Center is compatible with most of MSI product. Below is the list of supported modules for motherboard and graphics cards.
For other MSI product, please check product page to see if MSI Center is available for download.
Motherboard:
- Intel Series motherboard with X299/300/400/500 or newer
- AMD Series motherboard with X399/TRX40/A320/400/500 or newer

Graphics card:
NVIDIA GPUs:
- GeForce RTX™ 30 Series: SUPRIM / GAMING TRIO / GAMING / VENTUS 3X / VENTUS 2X / VENTUS 2X XS / AERO ITX Models
- GeForce RTX™ 20 Series: LIGHTNING / GAMING TRIO / GAMING / SEA HAWK / SEA HAWK EK / DUKE Models
- GeForce® GTX 16 Series: GAMING Models

AMD GPUs:
- Radeon™ RX 6000 Series: GAMING TRIO / GAMING / MECH models
- Radeon™ RX 5000 Series: GAMING / EVOKE models

It takes no extra effort to upgrade from Dragon Center/Creator Center/Business Center to MSI Center.
1. Run MSI Center_1.0.xx.0.exe, which can be downloaded from the Utility page of your MSI devices (if available).
2. Click Yes and system will remove Dragon Center/Creator Center automatically.

3. Waiting for the installation to complete.
4. All settings will revert to default so you need to modify again.

Troubleshoot
MSI Collect Log Tool
Whenever you encounter issue with MSI Center such as unable to open it up, features does not work properly etc,
1. Generate log file for MSI to debug with MSI Log Collect Tool
How to re-install MSI Center?
1. MSI Center/Dragon Center Removal Tool
No brainer uninstaller that remove MSI Center in one click
2. Follow steps below
a. Go to Apps & features.

b. Uninstall MSI Center SDK

c. Uninstall MSI Center

d. Make sure both MSI Center SDK & MSI Center is removed
e. Re-install MSI Center from scratch again

• How to install Dragon Center/Creator Center if I have already installed MSI Center?
  Why do you want to do that? But if you insist on making the “wrong decision”,
  • 1. Follow the steps above to uninstall MSI Center and MSI Center SDK.
  • 2. Search for MSI Dragon Center/MSI Creator Center in Microsoft Store to install Dragon Center/Creator Center.
  • 3. Waiting for the installation to complete.
• Why does Dragon Center ask to uninstall MSI Center SDK before installing?
  
  
• This is what you get for not liking MSI Center, but you can fix it by opening command prompt and type “reg delete HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MSI” and enter “yes” after.
  Note.
  Make sure no MSI Center registry key left in the specific path
• 

 

[jaquesdemolay1152b02d2]

Hi,
I'm having the same issue with my new motherboard. It's the MPG Z490 Gaming Cabron Wifi and ever since I tried using Mystic Light and iCue4, the RGB lights are off.
I did as Pangolin said, but to no avail. I'm getting a "Connect to device FAIL" error when I try to update the firmware.

I've tried using MSI DC and MSI Center but both are giving me issues. I'm attaching the log the updating tool generated.

The motherboard RGB does work though. I'm using some products connected to an ARGB hub and once my PC was built everything was on sync using the default MB config until I accessed MSI Center in order to set up my own configuration. I even reinstalled Windows but now I cannot enter MSI Center. (Edit: One of the comments covered this issue, I had MSI DC installed and the registry key wasn't cleared on uninstallation).

 

[duarte.ogome154102d7]

I saw that on the graphic cards, it doesn't work with the GTX 10** series, is it? So it won't work with my MSI GTX 1060 6GB? (I'm planning on upgrading to a RTX 3060 TI in fact, but I have to wait for graphic cards to come back to more acceptable prices.

 

[Zumichan77]

Known Issue: RGB No Longer Work (Lose control & Flash randomly) after Installing ICUE v4.11.274 + Windows Language Changes to French Restart/Sign out
Workaround:
1. Disable on-board physical LED switch (on-board LED will turn off)
View attachment 149173
2. Short JT1 pin (2 pin from the right) with a pen for 5 seconds
View attachment 149174
3. Download firmware below and flash the firmware again
View attachment 149175
4. Enable on-board physical LED switch again
Solution: Update firmware to the version below and you can install iCUE again!
Note. If your LED is out of control, do steps above first then update firmware

Motherboard	Firmware	Link
Z490 GODLIKE	7C70 v0101	7C70_v0101_iCueIssue_20210604.zip drive.google.com
Z490 ACE	7C71 v07	7C71_v0007_iCueIssue_20210604.zip drive.google.com
Z490 GAMING CARBON WIFI (EK)	7C73 v08	7C73_v0008_iCueIssue_20210607.zip drive.google.com
B550 GAMING CARBON WIFI	7C90 v07	7C90_v0007_iCueIssue_20210609.zip drive.google.com
B550 UNIFY	7D13 v04	7D13_v0004_iCueIssue_20210610.zip drive.google.com
X570 GODLIKE	7C34v0C	7C34_v000C_iCueIssue_20210609.zip drive.google.com

Hi, I'm using bios version 7C73v18 on the Z490 gaming carbon wifi mobo. Will this software still work? I don't want to brick anything or fry any of my components...

 

[jaquesdemolay1152b02d2]

Hi, I'm using bios version 7C73v18 on the Z490 gaming carbon wifi mobo. Will this software still work? I don't want to brick anything or fry any of my components...

same here. If you have iCue installed don't do it. I installed MSI Center whilst having iCue installed and my argb setup broke.

 

[plutomate]

Hi, I'm using bios version 7C73v18 on the Z490 gaming carbon wifi mobo. Will this software still work? I don't want to brick anything or fry any of my components...

and the listed firmware is the RGB control IC not your BIOS. It should be fine to update it.

 

[moeythoma157102e2]

Latest Mystic Lighting update has broken everything again. RAM is now undetectable in iCue. Cannot get any RGB on any other components.
This is unacceptable.
The whole RGB ecosystem is a complete mess.

 

[rdavidson98k154202d5]

Known Issue: RGB No Longer Work (Lose control & Flash randomly) after Installing ICUE v4.11.274 + Windows Language Changes to French Restart/Sign out
Workaround:
1. Disable on-board physical LED switch (on-board LED will turn off)
View attachment 149173
2. Short JT1 pin (2 pin from the right) with a pen for 5 seconds
View attachment 149174
3. Download firmware below and flash the firmware again
View attachment 149175
4. Enable on-board physical LED switch again
Solution: Update firmware to the version below and you can install iCUE again!
Note. If your LED is out of control, do steps above first then update firmware

Motherboard	Firmware	Link
Z490 GODLIKE	7C70 v0101	7C70_v0101_iCueIssue_20210604.zip drive.google.com
Z490 ACE	7C71 v07	7C71_v0007_iCueIssue_20210604.zip drive.google.com
Z490 GAMING CARBON WIFI (EK)	7C73 v08	7C73_v0008_iCueIssue_20210607.zip drive.google.com
B550 GAMING CARBON WIFI	7C90 v07	7C90_v0007_iCueIssue_20210609.zip drive.google.com
B550 UNIFY	7D13 v04	7D13_v0004_iCueIssue_20210610.zip drive.google.com
X570 GODLIKE	7C34v0C	7C34_v000C_iCueIssue_20210609.zip drive.google.com

Followed the steps and it seemingly resolved the flashing issue. Yesterday however, I had the Mystic Light set to Red and after ten minutes or so, it reset back to Rainbow. Had to turn off in MSI Center for it to respond to my inputs again. Any solutions to this or should I try to re-update the firmware again?

 

[Zumichan77]

and the listed firmware is the RGB control IC not your BIOS. It should be fine to update it.

I'm gonna try and reset the CMOS. If that doesn't work I'll just go through with an RMA and then buy a 590 mobo. Debating whether or not to continue with MSI or go with ROG strix. MSI's dragon center and MSI center is a complete total disaster. I mean, don't get me wrong, their hardware is god tier but when it comes to software, not so much.

 

[cd-medra15b602f0]

Known Issue: RGB No Longer Work (Lose control & Flash randomly) after Installing ICUE v4.11.274 + Windows Language Changes to French Restart/Sign out
Workaround:
1. Disable on-board physical LED switch (on-board LED will turn off)
View attachment 149173
2. Short JT1 pin (2 pin from the right) with a pen for 5 seconds
View attachment 149174
3. Download firmware below and flash the firmware again
View attachment 149175
4. Enable on-board physical LED switch again
Solution: Update firmware to the version below and you can install iCUE again!
Note. If your LED is out of control, do steps above first then update firmware

Motherboard	Firmware	Link
Z490 GODLIKE	7C70 v0101	7C70_v0101_iCueIssue_20210604.zip drive.google.com
Z490 ACE	7C71 v07	7C71_v0007_iCueIssue_20210604.zip drive.google.com
Z490 GAMING CARBON WIFI (EK)	7C73 v08	7C73_v0008_iCueIssue_20210607.zip drive.google.com
B550 GAMING CARBON WIFI	7C90 v07	7C90_v0007_iCueIssue_20210609.zip drive.google.com
B550 UNIFY	7D13 v04	7D13_v0004_iCueIssue_20210610.zip drive.google.com
X570 GODLIKE	7C34v0C	7C34_v000C_iCueIssue_20210609.zip drive.google.com

How can I short the JT1 with pen I don’t get it should I touch the 2 pin with pen or what ??! And the second thing updating the firmware same as updating the bios Sam way enter the bios page ??!
thanx in Advance

 

[plutomate]

just touch 2 pin with metal, pen will work, when you touch it, you should see LED turn off for a second.
To update firmware, just execute the file in Windows with admin privilege.

 

[kashaloti156b02dd]

Hello, I have updated FW 02 to 07 in MSI Center 1.0.22 of the ACE Z490 motherboard with the latest 7C71v17 BIOS and now the light turns on spontaneously.
Nobody can give another version of FW but not 07?

 

[plutomate]

make sure the FW is really version 07 now, you can download the tool from here and run it to confirm.
If the version is really 07, try to go through the steps and see if you can get the LED back to normal. Do you have iCUE installed?

 

[kashaloti156b02dd]

make sure the FW is really version 07 now, you can download the tool from here and run it to confirm.
If the version is really 07, try to go through the steps and see if you can get the LED back to normal. Do you have iCUE installed?

Yep, 07. There is no other RGB software. Clean installed Windows 21H1. But Windows does not affect. I went into the BIOS and after 10 minutes the light turned on by itself. Tried resetting CMOS - didnt work. Here I recorded a video . This and in BIOS itself happens at 04:25. And on Windows the time is 35:10.

 

[plutomate]

the problem has nothing to do with original problem (iCUE), look like the software reset the LED on purpose.

 

[rdavidson98k154202d5]

This is the same issue I’ve been having too, I believe. Really frustrating. What am I supposed to do now? Buy a new motherboard?

 

[Svet]

MSI able to duplicate this issue and the issue has been forwarded to correspond vendor.
Please wait for future updates.
While waiting, MSI will also try to improve the condition and working over the issue.

The current workaround for the problem is to NOT apply different LED color/effect for different section.
For example, if you use a rainbow effect for whole motherboard, it should not be issue.

 

[craigschlitte155202d9]

ver.1.0.22.0 msi b450 gaming plus Mystic Light error. I have had it installed for a couple of weeks.

 

[yakoubg155902da]

Known Issue: RGB No Longer Work (Lose control & Flash randomly) after Installing ICUE v4.11.274 + Windows Language Changes to French Restart/Sign out
Workaround:
1. Disable on-board physical LED switch (on-board LED will turn off)
View attachment 149173
2. Short JT1 pin (2 pin from the right) with a pen for 5 seconds
View attachment 149174
3. Download firmware below and flash the firmware again
View attachment 149175
4. Enable on-board physical LED switch again
Solution: Update firmware to the version below and you can install iCUE again!
Note. If your LED is out of control, do steps above first then update firmware

Motherboard	Firmware	Link
Z490 GODLIKE	7C70 v0101	7C70_v0101_iCueIssue_20210604.zip drive.google.com
Z490 ACE	7C71 v07	7C71_v0007_iCueIssue_20210604.zip drive.google.com
Z490 GAMING CARBON WIFI (EK)	7C73 v08	7C73_v0008_iCueIssue_20210607.zip drive.google.com
B550 GAMING CARBON WIFI	7C90 v07	7C90_v0007_iCueIssue_20210609.zip drive.google.com
B550 UNIFY	7D13 v04	7D13_v0004_iCueIssue_20210610.zip drive.google.com
X570 GODLIKE	7C34v0C	7C34_v000C_iCueIssue_20210609.zip drive.google.com

How about x570 TOMAHAWK WIFI , Since i updated the DC to version 2.0.109.0 My mystic light is only showing and Controlling the DRAM which is an Traident Z neo The Rgb on the mobo is turned off also on the Fans of the case
installed the Msi Center and i got the same thing !
i don't think i have the physical Rgb switch on the mobo and i never updated the Bios since i got it its basically in Ver 1.00
So what know ? should we wait for a new update or there is a workaround for this!
thank you Sir

 

[BW-NET]

I don't know if you see the WMI errors guys, but, i check the log in WMI Events, and i found a lot of errors.

Id = {00000000-0000-0000-0000-000000000000}; ClientMachine =XXXXXX; Usuário = XXXXXX; ClientProcessId = 4216; Componente = Unknown; Operação = Start IWbemServices::ExecNotificationQuery - root\cimv2 : select * from RegistryValueChangeEvent where Hive = 'HKEY_LOCAL_MACHINE' AND KeyPath = 'SOFTWARE\\Wow6432Node\\MSI\\Mystic_Light_SDK' AND ValueName = 'SettingInfo'; ResultCode = 0x80041032; PossibleCause = Unknown

Id = {00000000-0000-0000-0000-000000000000}; ClientMachine =XXXXXX; Usuário = XXXXXXX; ClientProcessId = 4216; Componente = Unknown; Operação = Start IWbemServices::ExecNotificationQuery - root\cimv2 : select * from RegistryValueChangeEvent where Hive = 'HKEY_LOCAL_MACHINE' AND KeyPath = 'SOFTWARE\\Wow6432Node\\MSI\\MSI Center\\Component\\Mystic Light\\LED' AND ValueName = 'GlobalSwitch'; ResultCode = 0x80041032; PossibleCause = Unknown

This errors makes my WMI stay in the top CPU usage all the time!

You can find this errors in: Events >>> Logs... >>> Microsoft >>> WMI-Activity

 

[Alyred]

Does anyone know if there's an MSI center release notes for each version? I'd really like to look at that and see if the particular issues I'm experiencing with it are fixed before uninstalling DC (which mostly works), installing MSIC, finding out half the stuff I need is still broken on my mainboard and video card, uninstalling again and re-installing DC...