Time to Upgrade your Software – MSI CENTER (Bug Status)

Pangolin

Pangolin

Active member
Administrator
Joined
Nov 13, 2015
Messages
90
MSI has rolled out, MSI Center, a new integrated software that is easily customizable and user friendly. The purpose of MSI Center is to completely replaced Dragon Center/Creator Center/Business Center along with more unique features to enhance the overall user experience with MSI product.

One click features installation (Gonna install all for best experience)
1620215061831.png


Customizable feature sets item (We love LAN Manager but maybe next time?)
1620215065426.png


Dark/Light mode (Less power, save the earth with dark mode!!)
1620215070444.png


Scalable user interface (Banana just for scale)
1620215073772.png


Compatibility
Since version 1.0.19.0 or later, MSI Center is compatible with most of MSI product. Below is the list of supported modules for motherboard and graphics cards.
For other MSI product, please check product page to see if MSI Center is available for download.
Motherboard:
- Intel Series motherboard with X299/300/400/500 or newer
- AMD Series motherboard with X399/TRX40/A320/400/500 or newer

Graphics card:
NVIDIA GPUs:
- GeForce RTX™ 30 Series: SUPRIM / GAMING TRIO / GAMING / VENTUS 3X / VENTUS 2X / VENTUS 2X XS / AERO ITX Models
- GeForce RTX™ 20 Series: LIGHTNING / GAMING TRIO / GAMING / SEA HAWK / SEA HAWK EK / DUKE Models
- GeForce® GTX 16 Series: GAMING Models

AMD GPUs:
- Radeon™ RX 6000 Series: GAMING TRIO / GAMING / MECH models
- Radeon™ RX 5000 Series: GAMING / EVOKE models

It takes no extra effort to upgrade from Dragon Center/Creator Center/Business Center to MSI Center.
1. Run MSI Center_1.0.xx.0.exe, which can be downloaded from the Utility page of your MSI devices (if available).
2. Click Yes and system will remove Dragon Center/Creator Center automatically.
1620215087456.png

3. Waiting for the installation to complete.
4. All settings will revert to default so you need to modify again.

Troubleshoot
MSI Collect Log Tool
Whenever you encounter issue with MSI Center such as unable to open it up, features does not work properly etc,
1. Generate log file for MSI to debug with MSI Log Collect Tool
How to re-install MSI Center?
1. MSI Center/Dragon Center Removal Tool
No brainer uninstaller that remove MSI Center in one click
2. Follow steps below
a. Go to Apps & features.
1620215108583.png

b. Uninstall MSI Center SDK
1620215114010.png

c. Uninstall MSI Center
1620215120643.png

d. Make sure both MSI Center SDK & MSI Center is removed
e. Re-install MSI Center from scratch again
  • How to install Dragon Center/Creator Center if I have already installed MSI Center?
    Why do you want to do that? But if you insist on making the “wrong decision”,
    • 1. Follow the steps above to uninstall MSI Center and MSI Center SDK.
    • 2. Search for MSI Dragon Center/MSI Creator Center in Microsoft Store to install Dragon Center/Creator Center.
    • 3. Waiting for the installation to complete.
  • Why does Dragon Center ask to uninstall MSI Center SDK before installing?
    1620215129484.png
  • This is what you get for not liking MSI Center, but you can fix it by opening command prompt and type “reg delete HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MSI” and enter “yes” after.
    Note.
    Make sure no MSI Center registry key left in the specific path
  • 1620215153299.png
 
Last edited:
Sort by date Sort by votes
Update:
The solution will be released in December MSI Center update, be patient thanks!

I will update this topic when I have a news as well.
Thanks
 
Upvote 0 Downvote
Hi. Don‘t know if it was mentioned but I can‘t select any Locations and because of that i cant registrate any of my products.
 
Upvote 0 Downvote
lubix814a802c1 said:
Hi. Don‘t know if it was mentioned but I can‘t select any Locations and because of that i cant registrate any of my products.
Click to expand...
Now I got some more Bugs.
First of all. My graphics card went missing.
Yesterday it looked like this
2 - Kopie.gif

Now it looks like this
1 - Kopie.gif


And this
3 - Kopie.gif



And the other problem is the overlay function. Something seems to be messed up beetween MSI Center and the Companian App in it

4.gif
 
Upvote 0 Downvote
lubix814a802c1 said:
Now I got some more Bugs.
First of all. My graphics card went missing.
Yesterday it looked like this
Now it looks like this
Click to expand...
can you see the registered card on their website/member center?
lubix814a802c1 said:
And this
View attachment 181207
And the other problem is the overlay function. Something seems to be messed up between MSI Center and the Companion App in it
View attachment 181208
Click to expand...
do you have MSI Center running when you see GPU 0% usage reading? and could you make sure that the GPU driver is installed?
 
Upvote 0 Downvote
teletubby_po said:
can you see the registered card on their website/member center?

do you have MSI Center running when you see GPU 0% usage reading? and could you make sure that the GPU driver is installed?
Click to expand...
Yes the registered parts are shown on the website.
And yes. MSI Center is running. As you can see on the screenshots, the card isn't showing any stats there either.
BTW: GPU-Z is working normally and also can show me the fan speed, which MSI also can't.
 
Upvote 0 Downvote
lubix814a802c1 said:
Yes the registered parts are shown on the website.
And yes. MSI Center is running. As you can see on the screenshots, the card isn't showing any stats there either.
BTW: GPU-Z is working normally and also can show me the fan speed, which MSI also can't.
Click to expand...
i found out that MSI Center just running in the background is not enough, i had to execute MSI Center to make msi companion give gpu usage reading :unsure:
 
Upvote 0 Downvote
lubix814a802c1 said:
Now I got some more Bugs.
First of all. My graphics card went missing.
Yesterday it looked like this
View attachment 181205
Now it looks like this
View attachment 181206

And this
View attachment 181207


And the other problem is the overlay function. Something seems to be messed up beetween MSI Center and the Companian App in it

View attachment 181208
Click to expand...
Update:
By deinstalling features from the function set it seems that the app is resetting something and the sensors start working. But after restarting the problems reappear.

neiu.gif




Edit:
Even in this scenario the fan sensors are not working:

neu2.png
 
Last edited:
Upvote 0 Downvote

Attachments

  • Report_20231130102042.zip
    802.9 KB · Views: 77
Upvote 0 Downvote
I don't have much issue running with MSI Center but Live update doesn't get update after installed manually that never got fixed make me sad.
I.E
MSI.jpg


Realtek.jpg

I've already updated my Realtek USB Audio to 6.3.9600.2353. Unless those two are different drivers.
Even those are different drivers, I can't update this Realtek HD when I got this new comp for half year.
Also Intel Extreme Turning Utility is out of date too. I believe the newest is 7.13.1.5,because I've install it before and Live Update never got updated so I deleted it.
 
Upvote 0 Downvote
I have been using DC and MSI Center for over 5 years before on B450 Pro Carbon Wifi and now on X570 Pro Carbon Wifi. I do not ever remember MSI Center not having a bug/issue more than 10 days. We get updates over updates over updates. Yet still have issues after issues. I am extremely disappointed with MSI. Looks and feels premium, performs well but the software is utter garbage. I have a cheaper ASUS TUF mobo as well, software has absolutely ZERO issues and is only updated every 6 months or so, unlike every 2 weeks. This was not a cheap mobo when I bought it.

When I open a game, User Scenario changes to "Extreme Perf" but no changes to fan speed or CPU speed. I have to manually select a different user scenario (e.g. silent) and then re- select Extreme Perf for it to speed up the system. This was not an issue 2 months ago. Now it is.

MSI, you need to totally overhaul this garbage system.
 
Upvote 0 Downvote
lubix814a802c1 said:
Update:
By deinstalling features from the function set it seems that the app is resetting something and the sensors start working. But after restarting the problems reappear.

View attachment 181283



Edit:
Even in this scenario the fan sensors are not working:

View attachment 181284
Click to expand...

GPU fans don't spin up if it's not hitting temperatures high enough to make them turn on. Mine are always on 0 until I start playing a game.
 
Upvote 0 Downvote
lubix814a802c1 said:
I know. I can see the fans running, so...
GPU-Z is working properly.
Click to expand...
It's the old adage of, if it's working don't update. You can select auto update. or to not update at all. the newest MSI Centre seems to break everything on my system, so I rolled back to 2.0.27.0 and everything works as intended.
 
Upvote 0 Downvote
lubix814a802c1 said:
Update:
By deinstalling features from the function set it seems that the app is resetting something and the sensors start working. But after restarting the problems reappear.

View attachment 181283



Edit:
Even in this scenario the fan sensors are not working:

View attachment 181284
Click to expand...
i too had GPU fan 0 RPM with the last MSI Center (2.0.27.0) but it's solved in 2.0.29.0. Maybe you can try if it solves your problem? https://download.msi.com/uti_exe/mb/MSI_Center_2.0.29.0.zip
 
Upvote 0 Downvote
After installing MSI Center Version 2.0.27.0 my case fans lights will no longer light up. I have to manually open MSI Center and then click the apply button to get the lights to turn on after a reboot.

Edit: I am installing 2.0.29.0 to see if that fixes the issue.

Edit Edit Edit: 2.0.29.0 did not fixed my issue.
 
Last edited:
Upvote 0 Downvote
Back
Top