Unable to log in to MSI account

Richj44

New member
Joined
Sep 6, 2021
Messages
14
Ok, it's been a while since I last logged in, I admit. However, I saved my login info and password. It no longer works, I just keep getting login errors. Yes, I can add well enough to pass the Captcha question :).
I've tried a half dozen times to reset my password, and it supposedly sends an email to my address, but I never receive any email. Yes, I've checked my spam folder. It's not there either. In semi-desperation, I created a new account using a different email. That worked as far as creating the account and I can log in, but I can't do anything until I respond to the initial verification email it sends. Guess what? I never received a verification email either.

Something is wacked here. Is there anything a moderator can do to help me get access to my account? I'd like to register a new motherboard, but...
 

Richj44

New member
Joined
Sep 6, 2021
Messages
14
BUMP.

Any moderators maybe able to help with this? There seems to be absolutely no way to contact tech support without doing it from a valid account, which I don't currently seem to have or to be able to create. Help???
 

Nichrome

Friday? Deploy to prod!
Global Moderator
Joined
Nov 7, 2013
Messages
19,805
Hi

As it is MSI account, and not solely forum account (which I dont think is possible to have anyway), we have no way of helping with it.
 

xaeres154002d8

New member
Joined
Sep 28, 2021
Messages
0
I have the same problem affecting me in a slightly different manner. There is literally ZERO, NO WAY to contact MSI support via their website if you're account is not validated to them. I just made my account, and it says I HAVE to valdiate my e-mail, but the e-mail is not sending, and there is nothing I can do to fix it. I want to register my $3K computer!!! So I'll be asking around as well. I'll let you know if anything come from my efforts.
 

xaeres154002d8

New member
Joined
Sep 28, 2021
Messages
0
Well after a lot more clicking through the main website I somehow found this:
United States
TEL : 1-888-447-6564 Working Hours: Mon. to Fri. 24 hours (Weekend and Public Holiday closed) Note: Online Customer Service Product Line: Laptops,Desktop,Monitor

Ok after checking the other options this is the only option. The rest all have you complete the accoutn login, which immedaitely takes you to the page telling you to activate your account first. So a phone call is my only hope, likely yours as well. This info should be a lot easier to come across, but we know they "hide" it for a reason.
 
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