Unable to reach MSI customer support

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Sep 3, 2023
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I’m stunned by the frustrating experience trying to reach customer support for MSI. I try to send support ticket yet I get getting rejection for supposedly not having correct serial number. I double checked and it’s indeed the correct serial number.

Why is that even needed? I’m just trying to update my email and MSI bizarrely does not allow email change when in account settings.

Also why does not just provide an email to contact instead of the hassle of a ”contact us” forum that does not even work.

Getting support by email shouldn’t be this difficult.

I also call and get no answer.

MSI staff - please help!
 
I’m stunned by the frustrating experience trying to reach customer support for MSI. I try to send support ticket yet I get getting rejection for supposedly not having correct serial number. I double checked and it’s indeed the correct serial number.

Why is that even needed? I’m just trying to update my email and MSI bizarrely does not allow email change when in account settings.

Also why does not just provide an email to contact instead of the hassle of a ”contact us” forum that does not even work.

Getting support by email shouldn’t be this difficult.

I also call and get no answer.

MSI staff - please help!
Try this Form
MSI Submit Ticket No Log in
 

this is the MSI “contact us” forum I’m referring to. MSI Support ticket website - whatever you want to call it. It’s the site that’s not working. It demands a serial number. I tried with and without the space. Double checked number accuracy. Can’t get it to work.
i can’t believe a major tech company in 2003 is this error prone.
 
this is the MSI “contact us” forum I’m referring to. MSI Support ticket website - whatever you want to call it. It’s the site that’s not working. It demands a serial number. I tried with and without the space. Double checked number accuracy. Can’t get it to work.
i can’t believe a major tech company in 2003 is this error prone.
Complaining here is no different than running out your door and yelling it into the wind.
Again, we know and understand it. We're all users just like you, even the moderators. We have no say, or power, or ability to do anything about any of it.
Best we can suggest is to contact MSI. If the link isn't working, then wait a day and try again. Or change up how you're entering the S/N.....but there really isn't anything anyone here reading these forums can do about it. (Trust me, we've tried.....)
 
this is the MSI “contact us” forum I’m referring to. MSI Support ticket website - whatever you want to call it. It’s the site that’s not working. It demands a serial number. I tried with and without the space. Double checked number accuracy. Can’t get it to work.
i can’t believe a major tech company in 2003 is this error prone.
Wht like this as listed on the Support page
1693795830808.png



Even have a Live chat option
But one dose need to look at the support page first
1693795945495.png
 
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