Unreliable !

[ykarma8154802d8]

I’m posting this after weeks of troubleshooting and I’m honestly out of patience and extremely frustrated. My system (Stealth A16 AI+ AMD 9 HX 370 w/Radeaon 890M and RTX 5070 Ti) keeps crashing randomly with ZERO reliability.

I’ve done a full factory reset, updated BIOS to the latest version (E15FLAMS.10A), avoided third-party drivers, and kept the system in a clean state. Despite that, I’m still getting repeated crashes with Event 41 and multiple bugcheck codes (159, 307, and now 270 / VIDEO_MEMORY_MANAGEMENT_INTERNAL).

These crashes happen during idle or light usage — not even under load — which makes this even more concerning.

I’ve worked through this step-by-step, including power configuration changes and isolating variables, and the issue persists. At this point, it does not feel like a normal driver or configuration problem — it looks like a deeper platform-level instability.

Support has been slow and frankly useless. They hasn’t provided a clear resolution path so far (other than update driver, update windows, update BIOS, etc.). Given the time spent and the lack of stability even after a clean rebuild, this is incredibly disappointing.

I chose MSI expecting reliability, especially at this price point. Right now, I can’t confidently use this machine for basic work (Office, Zoom, etc.)

Has anyone else experienced similar issues on the Stealth A16 AI+ series? Any concrete fixes from MSI or the community?

Frankly the last time I buy an MSI system I think. Would love to escalate to management - but cant find any contact information.

 

[Edric]

Based on the bugcheck codes you mentioned, this does not look like a simple application issue.

Event 41 only means Windows detected an unexpected shutdown/restart, but it does not identify the root cause. The more important clues are the bugcheck codes:
- 0x9F usually points to a driver or device power-state issue.
- 0x133 usually points to a driver/DPC latency or timeout issue.
- 0x10E VIDEO_MEMORY_MANAGEMENT_INTERNAL is related to the Windows video memory manager and often points toward the graphics driver, GPU switching, or video memory handling.

Since the crashes happen even during idle or light usage, I would first suspect a driver/firmware/power-management interaction, especially around the AMD/NVIDIA graphics stack and hybrid graphics behavior.
A few concrete things I would suggest checking:
1. Collect the minidump files from: C:\Windows\Minidump
2. Test whether the issue happens in both MSHybrid and Discrete GPU mode.
3. Clean-install the official MSI-provided AMD/NVIDIA graphics drivers, rather than mixing multiple generic driver versions.
4. Temporarily disable Fast Startup, Sleep, and Hibernate to see whether the issue is related to idle or power-state transitions.

If the system still crashes after a factory reset, latest BIOS, and official drivers, then I would recommend escalating it for service/RMA, as repeated 0x10E crashes may require checking GPU/VRAM or platform-level stability.

 

[sergej.job162502f3]

Hey! I've also had a bad time at some point with my msi stealth AI+ laptop. Kept getting grey screens at random moments. Even when watching a youtube video.
Also did a lot of driver updates and factory reset to try to solve the problem... and nothing helped. It kept crashing.
At some point I got advice to only use the nvidia gpu driver from the MSI website :
https://www.msi.com/Laptop/Stealth-..._product=Stealth-A16-AIplussign-A3HWHG#driver <---- this one is for my model but you should search for your model and install the one that is listed there. After that fix the misery was gone and didn't crash for months now. Hope it helps!