USB 2.0 port not working on Katana GF66 11UG

moehl15a502de

New member
Joined
Apr 13, 2022
Messages
1
Hi - I have a new Katana GF66 11UG. The USB 2.0 port doesn't seem to work. No devices are recognised if I plug anything into it. In Windows device manager, I can only see two USB controllers (the USB 3.0 ports, which both work). In the BIOS, I also only see 2 USB controllers listed.

Is something wrong with the USB 2.0 port? Is there a software fix for this?

Windows 11. Fully updated including drivers. USB power management options turned off in device manager.
 

Crazydonkey

Well-known member
SECOND LIEUTENANT
Joined
Jun 30, 2020
Messages
2,484
Try to reset EC first. If the problem still persists, send back the laptop for repair.
 
Joined
Jan 13, 2021
Messages
824
Did you use the USB flash drive to check?
Some of devices require the specific function to run. Maybe the USB port does not support it.
 
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