regodasilv15dd02e6
New member
- Joined
- May 29, 2023
- Messages
- 9
Hello. I bought this computer on the 23rd of May 2023 I have been using it every day for many hours each day.
Computer references are the following (exported from MSI Center):
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System Information
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Serial Number: MSB0A4N2S0103734
Product Name: PRO H610 DP21 13M (MS-B0A4)
OS: Microsoft Windows 11 Pro 64 bits Ver.2009 (OS build 22621.1848)
BIOS Version: A.60
BIOS Release Date: 01/06/2023
CPU: 13th Gen Intel(R) Core(TM) i3-13100
Memory: 8 GB @
- 8 GB DDR4-3200, Samsung M471A1K43EB1-CWE
Graphics: Intel(R) UHD Graphics 730
Drive: SSD, Phison 256GB EM280256GYTCTAS-E13T2MS, 238,47 GB
Drive: HDD, External USB 3.0, 931,51 GB
Network: Realtek PCIe GbE Family Controller
Network: Intel(R) Dual Band Wireless-AC 3168
Power Plan: GUID: 0be23e95-fdbc-4591-9bef-c500b054d613 (Desempenho Máximo)
Problem is:
I got 3 times this problem: suddenly without warning all the USB ports stopped working. Mouse don’t work, keyboard don’t work, any other wired mouse or keyboard connected to any USB port don’t work. The mobile phone still can get power from the USB type C port but it can’t transfer data. So I have to use the power button to switch the computer off and after reboot the USB ports work again normally.
After the second time this happened I changed the mode of energy to performance (it was in the balanced mode) and in the drivers control disallowed the USB port to go off mode to save energy when the computer is in pause. Even with these settings the problem with the USB ports occurred for the third time.
I saw that there is a new file of BIOS to install version A.80 (the one I have installed is version A.60). Do you recommend that I install the new BIOS? If I remember well I did that in my previous desktop but that was some years ago and I can’t remember the details of the operation, just remember it went well and was easy to do. Can you recommend a good tutorial for installing the BIOS.
Is there any other thing I must try before updating the BIOS?
Thanks in advance
Silva
Portugal
Computer references are the following (exported from MSI Center):
------------------
System Information
------------------
Serial Number: MSB0A4N2S0103734
Product Name: PRO H610 DP21 13M (MS-B0A4)
OS: Microsoft Windows 11 Pro 64 bits Ver.2009 (OS build 22621.1848)
BIOS Version: A.60
BIOS Release Date: 01/06/2023
CPU: 13th Gen Intel(R) Core(TM) i3-13100
Memory: 8 GB @
- 8 GB DDR4-3200, Samsung M471A1K43EB1-CWE
Graphics: Intel(R) UHD Graphics 730
Drive: SSD, Phison 256GB EM280256GYTCTAS-E13T2MS, 238,47 GB
Drive: HDD, External USB 3.0, 931,51 GB
Network: Realtek PCIe GbE Family Controller
Network: Intel(R) Dual Band Wireless-AC 3168
Power Plan: GUID: 0be23e95-fdbc-4591-9bef-c500b054d613 (Desempenho Máximo)
Problem is:
I got 3 times this problem: suddenly without warning all the USB ports stopped working. Mouse don’t work, keyboard don’t work, any other wired mouse or keyboard connected to any USB port don’t work. The mobile phone still can get power from the USB type C port but it can’t transfer data. So I have to use the power button to switch the computer off and after reboot the USB ports work again normally.
After the second time this happened I changed the mode of energy to performance (it was in the balanced mode) and in the drivers control disallowed the USB port to go off mode to save energy when the computer is in pause. Even with these settings the problem with the USB ports occurred for the third time.
I saw that there is a new file of BIOS to install version A.80 (the one I have installed is version A.60). Do you recommend that I install the new BIOS? If I remember well I did that in my previous desktop but that was some years ago and I can’t remember the details of the operation, just remember it went well and was easy to do. Can you recommend a good tutorial for installing the BIOS.
Is there any other thing I must try before updating the BIOS?
Thanks in advance
Silva
Portugal
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