Versa Pro Wireless dongle doesnt work on dock

[devilzeta8159a02df]

Hello,
i received my new mouse, but when i plug my dongle on the wireless dock, it doesnt work. It works only when i plug it into my PC case.
The usb port on the dock seems dead. I tryied switching every port for dock also, but nothing happen.
Anyone has the same problem? ty

 

[plutomate]

Does the dock LED comes up when you connect it to the PC?
Also, if you go to MSI Center > Gaming Gear, does it prompt you to update firmware?

 

[devilzeta8159a02df]

Does the dock LED comes up when you connect it to the PC?
Also, if you go to MSI Center > Gaming Gear, does it prompt you to update firmware?

Yes the dock led is always on, firmware are all updated