Warranty Replacement for MSI H510M PRO-E — Shop Offering Biostar

[chamodshehan.adikar15ae02e1]

Hello MSI community,


I purchased an MSI H510M PRO-E motherboard with an Intel Core i5-10400F (10th Gen, LGA1200). Both items are brand new and under warranty.


I submitted a warranty claim with a shop in Sri Lanka (https://www.nexlanka.com/), but they informed me that MSI H510 boards are discontinued and offered a Biostar motherboard as a replacement. t.


It has now been over a month since I submitted the claim, and no replacement or resolution has been provided. The shop has not given any technical explanation for the motherboard failure — it might have been VRM/power related, but I don’t know the exact cause.


I am seeking guidance from MSI:

1. Is it acceptable under MSI warranty to replace a motherboard with a different brand?
2. If the original model is discontinued, what type of replacement does MSI consider appropriate — same brand, equal tier, or an upgrade?
3. How should I proceed when the local shop is unable to provide a timely replacement?

I want to ensure that the replacement follows MSI’s official warranty policy and that my CPU + motherboard combo remains fully supported.


Any advice or experiences from MSI staff or community members would be greatly appreciated.


Thank you,
Chamod Shehan

 

[citay]

I submitted a warranty claim with a shop in Sri Lanka (https://www.nexlanka.com/), but they informed me that MSI H510 boards are discontinued and offered a Biostar motherboard as a replacement. t.

If you deal with the shop directly, they have their own way of doing things, it doesn't have much to do with MSI. They probably only get their money for the board back later from MSI.

You have to discuss everything with that shop, there is nothing we can do here from the forum. We are just MSI users helping other users, there is nobody from MSI itself posting here.

Is it acceptable under MSI warranty to replace a motherboard with a different brand?

MSI will not do this, this is only something that your shop does. Meaning, this is not MSI warranty, this is the shop offering a solution, and they will later deal with MSI about the defective board.

If the original model is discontinued, what type of replacement does MSI consider appropriate — same brand, equal tier, or an upgrade?

If MSI were to handle this directly, you would only get an MSI board of course. If the board model is not built anymore, you might get a refurbished board of the same chipset, it might also be an upgrade sometimes, but nothing too drastic. But again, it would seem that MSI are not yet involved with you, the shop seems to handle this.

How should I proceed when the local shop is unable to provide a timely replacement?

Contact them and demand a solution. If necessary, set them a deadline via e-Mail or letter, of maybe two weeks or so, until you want a working board in return.

What Biostar board do they offer as a replacement?

What was the symptom that made you file the warranty claim?

 

[pratikgondane0152102d3]

i had msi H510M A pro, shopkeeper asked me to pay 2000 addition.al and company will send a replacement motherboard. they send me H510M-B II. they didnt provide any bill for it, however they did said that this product has three year warranty and if anything happens attach old bill, warranty will be claimed