Web Ticket (Email Message Form) broken

Sadly, not much can be done here about it. We continually bring this up, and nothing still really gets done about it. :/

Best I can really say is to contact them directly about it. And mention that the site is broken.
I tried. The local support asks for a detailed report on how it fails which is almost impossible. Comparatively, it should be easy to test the site and inspect the logs.