X570 MEG ACE issue?

danwattsu153302db

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Hi all im having a nightmare. A month ago when I was using my pc it randomly froze and would not post after I tried to reset. Couldnt even get to bios or anything, the EZ LED as well as other problemsolving tests I did indicated one of two things. Either the cpu (Ryzen 9 5900x) or the Motherboard MSI MEG ACE X570 had bricked.

I managed to get a replacement cpu from AMD and my pc is now up and running again thank goodness, however I am having unbearable issues still with no idea why

When gaming my games will just crash. This applies to every game and seems to be something along the lines of the graphics card briefly losing communication with the pc?
I have done hours of diagnostics. I firstly updated to latest driver. No luck
DDU uninstalled all drivers and reinstalled, no luck.
Manually installed drivers using clean install, no luck.
Did a full factory reset and installed windows from a new ISO. No luck
Updated back to latest graphics drivers, no luck
Updated windows to latest version, no luck.
Performed cpu stress test on cinebench. Ran stable at 100% load on multi and single core for 10 minutes each. Temps didn’t go over 68c, no thermal issue.
Ran furmark for 15 minutes, no issues gpu ran comfortably at max load and didn’t go over 78c.
Swapped the 2070 super GPU for another working one (1060) and did all updates etc. issue still occurred
Did a full windows memory test no issues occurred.
In windows error log keep seeing kernel 141
I should not be having any software conflicts as I am running a new fresh install of windows with no additional software running in the background.
At this point I am questioning if the cpu issues although now booting from a new cpu have been caused by the motherboard and it is also not communicating between cpu board and gpu properly causing these intermittent crashes.

Typically programs being run on the gpu regardless of which gpu is being used will just CTD with differnt or no error codes depending on game. The worst experience has been with a full black screen crash and reboot. During all these errors there has been no power loss shown as all fans mobo lights and ram lights etc etc remain on and for the vast majority of the time the pc does not crash only the open apps.
I have run out of ideas and this is all I can think of that is left causing issues

I am on the latest beta version bios 7C35v1G4(Beta version)

I couldnt get it to work on windows 10 did a full reinstall still no luck so now im on the latest update version of windows 11. I know that wont help things but the issue isnt exclusive to that as being on the latest version of windows 10 was still having all the same issues.

Would appreciate any and all help as I have got not a single idea left
 

citay

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I think you're troubleshooting the wrong things. Often time, when you have an instability or crashes in certain situations, it's some sort of a hardware (or sometimes a BIOS) problem, not a software problem. So all of the following would be useless in fixing it to begin with:

I have done hours of diagnostics. I firstly updated to latest driver. No luck
DDU uninstalled all drivers and reinstalled, no luck.
Manually installed drivers using clean install, no luck.
Did a full factory reset and installed windows from a new ISO. No luck
Updated back to latest graphics drivers, no luck
Updated windows to latest version, no luck.
Since all of that is not addressing any hardware issues.

Now to the next steps you took:

Performed cpu stress test on cinebench. Ran stable at 100% load on multi and single core for 10 minutes each. Temps didn’t go over 68c, no thermal issue.
Ran furmark for 15 minutes, no issues gpu ran comfortably at max load and didn’t go over 78c.
This is testing each power-hungry component in isolation. Again, it's pretty common for example for a power-related issue to only occur when the total power draw exceeds a certain threshold, for which you would have to load both CPU and GPU simultaneously. Which is exactly what occurs in a game.

Please list all your hardware in detail, with special emphasis on the PSU. It would be good to not only know the exact model, but also its age. And this would also be the first component i would swap out for a test. If a different PSU of adequate wattage and quality prevents the problem from happening, you have found your culprit.
 

danwattsu153302db

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Hi Citay

Thank you for the help. I am using the following:

CPU: Ryzen 9 5900x
Mobo: Msi MEG ACE X570
RAM:32gb of Trident Z neo 3600, swapped to corsair vengeance 3600 32gb for diagnosis, still same issue.
Gpu: 2070 super, when swapped out to 1060 issue still persists
PSU: Corsair HX850i, only one year old
SSD both samsung m.2 970 evo plus

All reports from gpu-z and core temp etc showing nothing out of the ordinary for power draw and temps are all reporting more than great.

1638114099155.png

Image from one of the crashes from Control.

About a month ago the pc refused to post at all. Even when bios updated. Ive just put in the new RMA'd cpu which has restored the pc to this semi functional state however this issue is now following me.

Given the quality and Wattage of the PSU and how relatively new it is as well as the isolation of the issues its hard for me to want to pinpoint that as the culprit. Of course it absolutely could be but the errors im getting from games seem to be communcation issue based

I think you're troubleshooting the wrong things. Often time, when you have an instability or crashes in certain situations, it's some sort of a hardware (or sometimes a BIOS) problem, not a software problem. So all of the following would be useless in fixing it to begin with:



Since all of that is not addressing any hardware issues.

Now to the next steps you took:



This is testing each power-hungry component in isolation. Again, it's pretty common for example for a power-related issue to only occur when the total power draw exceeds a certain threshold, for which you would have to load both CPU and GPU simultaneously. Which is exactly what occurs in a game.

Please list all your hardware in detail, with special emphasis on the PSU. It would be good to not only know the exact model, but also its age. And this would also be the first component i would swap out for a test. If a different PSU of adequate wattage and quality prevents the problem from happening, you have found your culprit.
 

citay

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Ok. Just to be sure, you have also tried things like a Clear CMOS?

When your initial problem happened, how have you determined that it was the CPU's fault? What did the postcode display show?

It could very well be an issue with the motherboard. It's hard to imagine that two CPUs in a row would cause problems. For Intel i would straight-out say it's impossible, however for AMD i have actually seen CPUs cause problems which were resolved after exchaning them, curious thing. Anyway. Even if the motherboard was causing it, i personally would try to exclude the PSU as the culprit. You can never just assume that a PSU is automatically excluded just because it's good/new. Plus, it's one of the easier things to test (compared to a motherboard RMA/swap), at least if you can easily get hold of another suitable PSU for testing.
 

danwattsu153302db

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Hi Citay

I have indeed, I am on the new beta version bios now though, I haven't seen any error reports of people experiencing these things themselves but it might be worth me downgrading one version and see?

I fortunately and unfortunately managed to get my hands on a 5900x from the initial batch. It was nothing but a headache however I managed to get it stable for almost a year until it bricked.

There was the very rare instance this issue with graphocs would occur on the original cpu too and it only started happening about a month before the cpu bricked totally. However now its constant every game and any time. I have been thinking the mobo may be the culprit however yeah these 5900x do have a high defect rate.

I am in talks for RMA with MSI currrently as im not seeing any other knock on issues which would suggest a power issue personally but of course its always a possibility. I might just buy a RM850x in the mean time to solidify the theory.
Ok. Just to be sure, you have also tried things like a Clear CMOS?

When your initial problem happened, how have you determined that it was the CPU's fault? What did the postcode display show?

It could very well be an issue with the motherboard. It's hard to imagine that two CPUs in a row would cause problems. For Intel i would straight-out say it's impossible, however for AMD i have actually seen CPUs cause problems which were resolved after exchaning them, curious thing. Anyway. Even if the motherboard was causing it, i personally would try to exclude the PSU as the culprit. You can never just assume that a PSU is automatically excluded just because it's good/new. Plus, it's one of the easier things to test (compared to a motherboard RMA/swap), at least if you can easily get hold of another suitable PSU for testing.
 

tzvia.l150702ce

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Hi all im having a nightmare. A month ago when I was using my pc it randomly froze and would not post after I tried to reset. Couldnt even get to bios or anything, the EZ LED as well as other problemsolving tests I did indicated one of two things. Either the cpu (Ryzen 9 5900x) or the Motherboard MSI MEG ACE X570 had bricked.
Well, this may be my first time building a gaming rig with an MSI board (MEG ACE, been using Asus for decades) but I have experienced issues similar to yours with other rigs, and I agree with citay, look at the PSU if the issues become apparent when the computer is under load. In my case, it started with a sudden issue with my SSD. It just gave out POOF. Yes they tend to go that way, like a light bulb, but it wasn't very old and was good quality. I replaced it, and dang my games would crash crash crash. I took out the video card, and put it in another rig, and it ran like a top. Put the known good video card in the 'problem child' and it continued to crash. I swapped in different ram and a different drive, still crashed under load. Well, my sister, who had built a similar rig to mine, mentioned her PSU had gone TU and that there were other complaints about it online (Corsair AX 1200i). So swapped out the PSU, put it all back together an VOLA! Solid as a rock. I may never know if that dang PSU took out my drive, but I put it in the trash even though it was under warranty because I wasn't going to use any repaired PSU and no longer trusted that model. The PSU always seems to be forgotten and just as often, under budgeted or under specked, and now days, hidden behind a shroud in the case. We show more love towards a $20 fan because of a stupid light, even though the humble PSU is the most important component in the case.
If that were my rig, I would first carefully take it apart, paying special attention to all the cabling, watching for bad/damaged cables, loose cable ends, signs of overheating even though you probably won't find any. I would also do some internet searches for issues related to that model PSU and check on the vendor's site. If you have another known good PSU, replace it to see if the issue persists.
Once you do the obvious, reinstalling the OS and running benchmarks, without uncovering the smoking gun, the issue is hardware and the PSU is a prime suspect.
 

citay

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I am in talks for RMA with MSI currrently as im not seeing any other knock on issues which would suggest a power issue personally but of course its always a possibility. I might just buy a RM850x in the mean time to solidify the theory.
If you're gonna outright buy another PSU, i would not get a similar one from the same brand. May i suggest something like a be quiet! Straight Power 11 Platinum 850W,
see https://www.kitguru.net/components/...iet-straight-power-11-platinum-850w-review/6/

I may never know if that dang PSU took out my drive, but I put it in the trash even though it was under warranty because I wasn't going to use any repaired PSU and no longer trusted that model.
That was a bit wasteful, because once you get a new unit via RMA, you could've just sold it unopened. Fair enough that you don't trust that model anymore, but other people will gladly buy it off you if they can save a few bucks over the retail price.
 

danwattsu153302db

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Hi Tzvia

I think I will take this onboard and not take the risk with the rest of my hardware. Ill try a new PSU just to be safe.



Well, this may be my first time building a gaming rig with an MSI board (MEG ACE, been using Asus for decades) but I have experienced issues similar to yours with other rigs, and I agree with citay, look at the PSU if the issues become apparent when the computer is under load. In my case, it started with a sudden issue with my SSD. It just gave out POOF. Yes they tend to go that way, like a light bulb, but it wasn't very old and was good quality. I replaced it, and dang my games would crash crash crash. I took out the video card, and put it in another rig, and it ran like a top. Put the known good video card in the 'problem child' and it continued to crash. I swapped in different ram and a different drive, still crashed under load. Well, my sister, who had built a similar rig to mine, mentioned her PSU had gone TU and that there were other complaints about it online (Corsair AX 1200i). So swapped out the PSU, put it all back together an VOLA! Solid as a rock. I may never know if that dang PSU took out my drive, but I put it in the trash even though it was under warranty because I wasn't going to use any repaired PSU and no longer trusted that model. The PSU always seems to be forgotten and just as often, under budgeted or under specked, and now days, hidden behind a shroud in the case. We show more love towards a $20 fan because of a stupid light, even though the humble PSU is the most important component in the case.
If that were my rig, I would first carefully take it apart, paying special attention to all the cabling, watching for bad/damaged cables, loose cable ends, signs of overheating even though you probably won't find any. I would also do some internet searches for issues related to that model PSU and check on the vendor's site. If you have another known good PSU, replace it to see if the issue persists.
Once you do the obvious, reinstalling the OS and running benchmarks, without uncovering the smoking gun, the issue is hardware and the PSU is a prime suspect.
Thank you for the suggestion Citay. Although Corsair have always been my go to for goodness knows how many years I think I will settle with the Seasonic PX850. Both that and the be quiet are probably completely equal in terms of performance however I am enticed by that 10 year warranty from Seasonic
If you're gonna outright buy another PSU, i would not get a similar one from the same brand. May i suggest something like a be quiet! Straight Power 11 Platinum 850W,
see https://www.kitguru.net/components/...iet-straight-power-11-platinum-850w-review/6/



That was a bit wasteful, because once you get a new unit via RMA, you could've just sold it unopened. Fair enough that you don't trust that model anymore, but other people will gladly buy it off you if they can save a few bucks over the retail price.
 

citay

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Yeah, that's the one slight negative about the be quiet!, the 5 years warranty even though they could be confident enough to give ten years, considering the quality of the components they used. The fan and the capacitors should be good for 10 years comfortably, it's all good stuff. But Seasonic PX is also good.
 

vidkid

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I am also experiencing a lot of crashing... I have done all I can software-wise to solve it. DDU, fresh Windows install, new RAM... I have spent a lot of time trying to resolve this.

X570 Ace
5800x
HX850i
Ventus OC 3080

I have started claim tickets for both my mobo and GPU. I have not tried a new PSU.... It had not occurred to me to try one. Could a PSU really cause all sorts of apps to crash? I get error codes: 1a1, 141, 117, 119. I have apps crashing even when not under load. AutoCAD switches off hardware acceleration because it detects problems.

I am at a loss for what the actual problem is. Apart from warrantying all the major parts in my PC, I have no idea what it could be.
 

citay

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It's peculiar that you both have a X570 ACE and a HX850i. Let's see what happens when he replaces his HX850i. If everything stays the same, i would more or less suspect the motherboard. I don't know if your problems are completely related, cause he spoke of crashes mainly in games and in graphics-related stuff. Of course a PSU can cause crashes, but in your case, it's more unlikely, as they happen "even when not under load". So in your case, my initial suspicion is right away on the motherboard/BIOS/CPU.
 

vidkid

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It's peculiar that you both have a X570 ACE and a HX850i. Let's see what happens when he replaces his HX850i. If everything stays the same, i would more or less suspect the motherboard. I don't know if your problems are completely related, cause he spoke of crashes mainly in games and in graphics-related stuff. Of course a PSU can cause crashes, but in your case, it's more unlikely, as they happen "even when not under load". So in your case, my initial suspicion is right away on the motherboard/BIOS/CPU.
I appreciate you replying. I installed the newest BIOS (1G.4 - beta), same deal. I may go back a few BIOS versions to see if it is BIOS. My CPU seems to test fine...

When I use the OC Scanner in Afterburner and the results are "considered unstable". That strikes me as strange.
 

citay

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Definitely stay away from any overclocking if you have weird crashes, it can only make things worse.
 

vidkid

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So I may have solved my issues... I had my UPC battery USB cable plugged in to my PC. Smoother sailing since then.

AutoCAD can still act up with hardware acceleration and crash the video driver. I have the hardware acceleration at level 3 in AutoCAD and Windows chooses how to manage it.

Gaming performance has been excellent: Halo Infinite is great, Forza Horizon 4 is flawless, and Cold War is working well.
 
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