X570 PCIe card question

stephe155602e1

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I have an x570 Gaming Plus with an AMD Ryzen 5 3600. I purchased a couple of PCIe cards to have more USB-C plugs on the motherboard. I have a GeForce GTX 1650 in my PCIE 1 slot, and I was attempting to get the USB C PCIE card in slot 3, but I get a VGA debug LED. I tried swapping the cards, and the GPU starts up fine in slot 3, but the PCIE card does not work anywhere. I have 2 PCIE cards for troubleshooting, and neither works in either slot. Both slots seem to be working as the graphics card works in either. All I get is the VGA debug.

What else should I be looking at to troubleshoot this?
 

Alan J T

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Is it a Thunder bolt USB Type C if so may not work on AMD boards Think it is a Intel thing.
I just dropped in a USB 3.0 x 7 port PCIEx1 in to my board and no problems. all I can think is you have a USB Type C Thunderbolt an that is why it is not working.

There are many types of USB Type C Ports so as you did not specify I am just taking a wild guess.
 

stephe155602e1

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Is it a Thunder bolt USB Type C if so may not work on AMD boards Think it is a Intel thing.
I just dropped in a USB 3.0 x 7 port PCIEx1 in to my board and no problems. all I can think is you have a USB Type C Thunderbolt an that is why it is not working.

There are many types of USB Type C Ports so as you did not specify I am just taking a wild guess.
This is my foray into building my own in quite some time, so I don’t know what I don’t know at the moment.

Both card USB 3.1 Gen 2.
 

Alan J T

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They are the 10gbs USB type C so they should be working do you have PCIE set to auto in the Bios

Make sure your PCIE setting in bios are all on Auto
This is my First build since 2010 And ya things have changed a fair bit
MSI_SnapShot.jpg
 

stephe155602e1

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Thanks for the continued help!

Yes, I have that set to auto. I was fiddling with it a bit last night to try to troubleshoot, but didn't make any progress. I've changed my boot to UEFI only and disabled CSM as that was mentioned as a potential issue also.

With the VGA debug LED, it almost seems like the board is thinking I have 2 video cards but can't figure out which is which, but that may be naive.

Also... in that configuration setting you have above, I only see what you see: the settings for PCI_E1. Should I be seeing anything else for the other slots even though nothing is plugged in to those slots?
 

flobelix

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Question remains what exact usb card model you have.
 

stephe155602e1

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Sorry, thought the USB 3.1 Gen 2 spec was enough. See below.



The first one did at one point work on an older Intel based board. I purchased the second to see if the first had gone bad.
 

Alan J T

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Try it with that Crypto currency mining disabled As I think that may turn all slots in to GPU slots. Just a guess but may make them see al PCIe cards as GPU for better mining.

Or I could be so wrong it not even funny.
 

stephe155602e1

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Well....crypto disabled and still no dice. I didn't want crypto mining enabled anyway. 😜

I'm sort of at a loss on this. The board HAS a 3.1 Gen 2 port with the Type C connector on it already that works just fine. It's just the PCIe that isn't happy about the cards that are plugged into it. It's fine with a graphics card, just not these.
 

laurence1211

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Have you tried plugging in the cards in pcie slot 3 but switching the chipset pcie generation to gen 3 to match the cards? Also out of interest what storage device configuration do you use on that computer?
 

stephe155602e1

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@laurence1211 I'm unable to get into the MSI bios screen to change that setting after the card is plugged in. I get VGA LED only. I have tried going out of auto mode to Gen 3 mode explicitly only for the chipset setting, but that did not fix the issue either.

Regarding storage, I have two SSDs and one HDD all three of which are connected via SATA. No M2 drives.
 

laurence1211

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@laurence1211 I'm unable to get into the MSI bios screen to change that setting after the card is plugged in. I get VGA LED only. I have tried going out of auto mode to Gen 3 mode explicitly only for the chipset setting, but that did not fix the issue either.

Regarding storage, I have two SSDs and one HDD all three of which are connected via SATA. No M2 drives.
I was hopeful that would work, if you are running the latest bios then all I can suggest is asking MSI support if they have any input.
 

stephe155602e1

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Got on the phone with MSI today after not hearing back from my web ticket. Nick at MSI said (quite quickly) that there's no way to do what I'm trying to do with the board that I have. There is no USB-C header on the board, so no dice. Bummer, but hopefully helpful for someone else.
 

laurence1211

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Got on the phone with MSI today after not hearing back from my web ticket. Nick at MSI said (quite quickly) that there's no way to do what I'm trying to do with the board that I have. There is no USB-C header on the board, so no dice. Bummer, but hopefully helpful for someone else.
Interesting reply, doesn't say why that's the case however. Still at least we know now of a limitation, even if I've never heard of it before.
 

Alan J T

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Sounds like a we dont know to hard a question so we say it not compatabale....... You do not need a USB headder on the Mother board for PCIE USB cards like what the.
 

stephe155602e1

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I’d love for this work still, I’m not sure what else to try either. The header response sounded strange. I’m not needing thunderbolt USB, and I’m not needing display out of those ports. I was just hoping for peripherals. My monitors have USB-C for peripherals and display, but I’m using the display port from my graphics card. I was hoping to use the ports on the back of the monitor via the built in USB C hub there hence the desire for two USB C cables from the monitors to the board. Hope that makes sense. I have two Samsung SH-850s.

Should be similar to adding a few more USB-A ports, right? Nothing fancy needed to do that. 🤷‍♂️
 

Alan J T

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Youd think so this may help a bit


And this is the one I installed in mine last week
 

stephe155602e1

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Yep. The links I sent earlier are a bit wider, so they won't fit in any other slot BUT the 1 or 3 slots that are typically used for graphics. Maybe one of the ones you linked to @Alan J T would work.
 
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