X570 Tomahawk Audio Drivers Code 10

smallflyingfish

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Dec 2, 2020
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I have this issue with my audio drivers which happened literally out of the blue and has been behaving erratically over the past few days.
My audio first started to fizz out and the volume slider became extremely laggy while playing on Spotify. I restarted my PC and realised that my Samsung earpiece that was plugged into my case's front panel was not detected.
I snooped into device manager and found out my High Definition Audio Device driver had a Code 10 error.

I feel as if my PC is possessed as after restarting again the audio worked fine. Then at my next boot up the audio died again. It has been super inconsistent over the past few days that I have resorted to:
1. Installed Realtek audio drivers
2. Removed Realtek drivers and installed the default Windows one.
3. Factory reset my PC
4. Factory reset my PC again.
5. Replugged the HD Audio connector to my motherboard.
6. Updated the BIOS to the latest non-beta version (7C84v16)

I was using the default Windows audio drivers as the Realtek one does not pick up my earpiece mic when plugged in using a headphone splitter so I settled with the default Windows one.
I am super desperate at this point and I am close to yeeting my PC out of my window.
Could this be the motherboard audio chipset causing the problem? As I have wiped the OS twice and this issue is still persisting.

I appreciate all the help I can get. Thank you very much lads.
 

citay

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Oct 12, 2016
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Try it like this:
- Download the Realtek drivers from https://www.msi.com/Motherboard/support/MAG-X570-TOMAHAWK-WIFI#down-driver&Win10 64
- Uninstall the existing Realtek drivers / High Definition Audio Controller from the device manager
- Shut down the PC (not reboot)
- Remove power cable and do a Clear CMOS (see manual)
- Optional: Update to the beta BIOS and enter your custom BIOS settings

Now try if it works again after installing the drivers you downloaded before.
 

smallflyingfish

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Joined
Dec 2, 2020
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Try it like this:
- Download the Realtek drivers from https://www.msi.com/Motherboard/support/MAG-X570-TOMAHAWK-WIFI#down-driver&Win10 64
- Uninstall the existing Realtek drivers / High Definition Audio Controller from the device manager
- Shut down the PC (not reboot)
- Remove power cable and do a Clear CMOS (see manual)
- Optional: Update to the beta BIOS and enter your custom BIOS settings

Now try if it works again after installing the drivers you downloaded before.
Thank you for your reply. I followed your steps and unfortunately the audio issue still persists. I will probably claim the warranty on this board. Thanks again for your help.
 

citay

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Oct 12, 2016
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You are definitely not alone with this problem, there are literally hundreds of people with Code 10 errors. It's not related to your specific board.

See here for example: https://answers.microsoft.com/en-us...10-issue/cc4ae916-1d80-4acc-9d48-ef3b3d8d420a

If you go the last pages, there is a solution which works for laptops, and some people apparently made it work for their PCs too. It might just be a matter of figuring out the correct order of steps.
 

smallflyingfish

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Dec 2, 2020
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Thanks for sharing that link. I looked at it and it seems that they were discussing about the Code 10 happening to the High Definition Audio Controller under the System Devices section in Device Manager. While my Code 10 appears under the Sound, video and game controllers section.

I am not sure if they are the same thing but either way I tried the solution mentioned further down in that thread but to no avail. Oh well.
 
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