X570 Tomahawk random/and not random power off

husky87

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Hi All

My setup is as follows

Ryzen3 3100
X570 Tomahawk, latest production bios
GIGABYTE Radeon HD 7970 WindForce 3X OC
Corsair HX850 PSU
G.Skill F4-3600CL16-16GTZNC (32GB 2*16GB)

2 events similar issue:-
When running Geekbench4 CPU test - I will get a power shutdown then it will power back on (no bsod) (doesnt seem to happen with geekbench5 cpu test)
Sometimes when low idle (web browser, new logon, finish heavy workload like Virtual machine) it will shutdown (no bsod) then power back on
Sometimes when it powers back on i will have no display and have to shut off again to get it to boot

Temps are good, psu is brand new (1 day old) but same issue occured on my old (i thought it was psu problem but clearly not).

There does not appear to be any grounding issue in the case.

I am using latest chipset drivers (i have tried amd and from msi support page)
i am using amd power plans

Any help would be appreciated.
 
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Alan J T

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Kind of sounds like over heat shut down but could be CPU, GPU or Chipset. Or your memory not happy running at 3600.

Reset your bios back to default values XPM off and see if it happens again.
 

laurence1211

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Have you updated your intel wifi drivers, they have been causing issues like this for some people. Also do you use hyper-v?
 

husky87

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Have you updated your intel wifi drivers, they have been causing issues like this for some people. Also do you use hyper-v?
I have updated the intel drivers but don't use Hyper-V I'm using vmware workstation 16 pro but never have the issue running vms. Usually more when the pc is idle/low use

Kind of sounds like over heat shut down but could be CPU, GPU or Chipset. Or your memory not happy running at 3600.

Reset your bios back to default values XPM off and see if it happens again.
The GPU is fairly old Kind of hoping it's the problem

If it's an xmp issue would memtest show errors? I'll try turning it off and see how it goes.

Thanks for the responses guys
 

laurence1211

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What CPU are you using and how long does it take before the system powers off?
 

husky87

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What CPU are you using and how long does it take before the system powers off?
Ryzen3 3100 have updated my post.

When it comes to the random power off literally it is random. I have had it occur on start up right after all apps launch and I have had it after running vms all day or after gaming.

Never while gaming or with vms running always after they are closed off.

I have run prime95 for 8 hours at 90 and or so degrees and it's been fine yet turn off during a light Web browsing session.

I'm currently running memtest with the xmp profile loaded first to see if any errors...

Also just gonna add I've only just built this new build and updated the firmware as soon as it was up and running. I have used the last two official firmwares but I didn't use the n-1 firmware long enough to see the issue obviously as the new one dropped pretty much right away so I installed it.

So not sure if it's just a recent thing occuring because of the new bios.

So far so good on memtest but only 17 mins in to the first pass
 

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laurence1211

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When i had issues exactly like this, i switched off auto restart so i could see any error messages. I also went into event manager and had a look at what the error messages said. That's how i found out the intel driver had an issue. I also noticed that my bus speed would fluctuate with some VM configurations. But you are using vmware, however you could check it using cpu-z anyway.
 

husky87

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When i had issues exactly like this, i switched off auto restart so i could see any error messages. I also went into event manager and had a look at what the error messages said. That's how i found out the intel driver had an issue. I also noticed that my bus speed would fluctuate with some VM configurations. But you are using vmware, however you could check it using cpu-z anyway.
i do have it switched off, this isn't a bsod its a literal power off..

i just had it occur again after running for about an hour or so literally was just sitting on the desktop doing nothing, temps were low 50's on each core.

nothing in the event logs leading up to the event to indicate what happened....

really starting to annoy me. i'll try now with the xmp profile off....
 

laurence1211

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i do have it switched off, this isn't a bsod its a literal power off..

i just had it occur again after running for about an hour or so literally was just sitting on the desktop doing nothing, temps were low 50's on each core.

nothing in the event logs leading up to the event to indicate what happened....

really starting to annoy me. i'll try now with the xmp profile off....
I run without xmp as well, just a thought but does it happen if you turn off AMD-V and iommu?
 

husky87

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my latest update is it happens with both XMP off or On.

I have managed to capture an event log

WHEA-LOGGER event id 19

A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.

I have raised a ticket now with MSI - There seems to be a few posts about this in the forums here as well as other sources like microsofts technet. I found someone with the same mobo/ram but ryzen7 with the same issue/event log etc who seemed to think it was cpu but im not convinced..

really starting to annoy me at this point.

i have also disabled the wifi adapter so that bad boy isnt the problem
 

Alan J T

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Change your windows Power plan to Performance make sure Sleep is off on all settings. Monoitor to all ways one ect. Your CPU may be throttleing down to far and causing the reboot. Or CPU Power dropping to low. Puting it in Performance mode will prevert that from happening. With Marginal extra power usage when system is idle.
 

husky87

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Change your windows Power plan to Performance make sure Sleep is off on all settings. Monoitor to all ways one ect. Your CPU may be throttleing down to far and causing the reboot. Or CPU Power dropping to low. Puting it in Performance mode will prevert that from happening. With Marginal extra power usage when system is idle.

I have set the performance plan to the ryzen performance plan and have also tried the ryzen balanced plan neither have made a difference
 

Alan J T

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OK last thing I can think of and well it sounds strange but Plug the Power supply cord in to a different outlet on the wall.
 

husky87

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OK last thing I can think of and well it sounds strange but Plug the Power supply cord in to a different outlet on the wall.
I have tried between two different outlets, is it worth reseating the CPU in this circumstance?
 

Alan J T

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I have tried between two different outlets, is it worth reseating the CPU in this circumstance?
May help hard to tell as all it takes is a small bit of dust to cause a pin not to have full contact. Reseating may improve the pin contact, hell in the past when I was building 4 to 6 Computers a year I have had a couple where just releasing the locking arm and relocking have made a no booter boot.
 

husky87

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Sounds random but do you have ErP switched on in the bios?
ERP is off

May help hard to tell as all it takes is a small bit of dust to cause a pin not to have full contact. Reseating may improve the pin contact, hell in the past when I was building 4 to 6 Computers a year I have had a couple where just releasing the locking arm and relocking have made a no booter boot.
Yeah I'll have to give it a go I guess
 

laurence1211

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At this point I would be considering a hardware fault somewhere, either the CPU or motherboard. Are you able to get hold of another compatible CPU to test with?
 
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