x570 tomahawk wifi

[coggers515c102e8]

M/B will not boot when built, bios will not up date how do I return under warranty please ?

 

[plutomate]

List your system configuration, if you're using newer generation CPU (ryzen 5000), you need to update BIOS to the latest via flash BIOS button

 

[coggers515c102e8]

Hi thanks using ryzen 7 5800x, myself & others more experienced have tried up dating bios & this m/b will not up date ...so hoped to send m/b back to msi under 3 year warranty, as it was bought during lock down & outside 1 year, any ideas how ?? thanks
OR anybody out there in uk wishing to help me out & get it working, I will post to you ??

 

[Alan J T]

Hi thanks using ryzen 7 5800x, myself & others more experienced have tried up dating bios & this m/b will not up date ...so hoped to send m/b back to msi under 3 year warranty, as it was bought during lock down & outside 1 year, any ideas how ?? thanks
OR anybody out there in uk wishing to help me out & get it working, I will post to you ??

Have you tried going back to a Earlier BIOS you Board has the Flashback option
Try this BIOS https://download.msi.com/bos_exe/mb/7C84v16.zip
For Warranty claim return it to where you got it from.
Some directions for you



FOR BIOS FLASHBACK

Following Directions are for windows based OS

Right Click on the Downloaded Bios Zip File, select properties if you see the message this file is blocked by windows tick the box to unblock and click OK.



When in windows File Explorer make sure that you select the View tab and Tick the box Show Hidden Files and File Name Extensions.

Extract the BIOS file from the Downloaded ZIP file Open the folder it was extracted to.

Right click on the BIOS file, select copy and then paste it into a 32GB or smaller USB drive drive Formatted to FAT32.

When in Windows File Explorer make sure that you select the View Tab and Tick the box Show Hidden Files and File Name Extension.

Now rename the BIOS file to MSI.ROM

There should be no other files or folders on the USB drive, just the BIOS file you have renamed to MSI.ROM


FlashBack can be used on a fully assembled PC even if CPU is one of the new 5xxx series.

PC must be turned off for BIOS Flashback to be started do not turn on your PC the Bios Flashback will do it for you

Plug the USB Drive in to the USB port just below the Bios Button,

Do not touch any Jumpers on the Motherboard

Push the FlashBack button and then release it,

About 5 seconds later a led just above the USB port will start to flash, after 15 seconds of so the speed of the flashing light will double this is the writing to the BIOS period.

Once done writing to the it will stop flashing and PSU will turn off

For 16MB BIOS it will take about 4 to 5 minutes, and flashing stops.

For 32MB BIOS it will take 6 to 7 minutes, and flashing stops.

People have said that it may turn back on if so just turn off and unplug the PSU.

And Bios should be flashed.

Failed BIOS flashback is one of three way

One- it never stops flashing
Two- Solid LED no flash and stays on till you power of PC
Three- it flashes four of 5 times and then stops


Successful it will flash for about 15 to 20 seconds it will then it will start flash quicker for 4 to 6 minutes and then turn off.