x58 Platinum and Memory detection issue RESOLVED

jeffness

New member
PRIVATE E-2
Joined
Mar 17, 2009
Messages
5
I recently submitted this issue to MSI support, but I am interested in the user to user forum opinion as well.

I am having a problem with my new MSI x58 platinum motherboard.

I purchased 3x2GB OCZ3G1333LV6GK memory. This memory is 1.65v ddr3 1333 memory.

Bios is loading with "SAFE DEFAULTS" (no voltage adjustments whatsoever):
With memory in DIMM1, DIMM3 and DIMM5, 4096mb of memory is detected, yet the POST claims TRIPLE channel, 1066mhz dram bus speed

With memory in DIMM1 and 3 2048mb detected, DUAL channel, 1066mhz

With memory in DIMM1, I get no post, beep error codes

With memory in DIMM3 and 5, I get 4096mb, DUAL channel 1066mhz

Adjusted to 1.65v 9-9-9-20 and memory ratio of "5"
With memory in DIMM1, DIMM3 and DIMM5, no POST, cycle reboots until boot with SAFE defaults

With memory in DIMM1, No post, beep errors

With memory in DIMM3 and 5, I get 4096mb, DUAL channel 1333mhz


I have swapped all 3 memory modules around, installing them in all 3 different combinations of 2 in DIMM1 and 3 but it never is able to detect memory which is installed in DIMM1 at POST.

Weirdest thing? The memory shows up in the bios under "Memory Z" in DIMM1 when installed AND it shows up in windows when I run cpu-z, but it never cumulatively adds to the total at POST. The total is always missing whatever is installed in slot 1.



In your opinion, have I successfully diagnosed a problem with the DIMM1 slot on this motherboard, or could it be some other issue that I might want to try? Thanks.

-Jeff

=========
resolution update 4/1/09


My RMA has been processed by MSI american hq in city of industry CA, I received back a MSI x58  Platinum SLI (instead of just x58 platinum). Having to go across country and back, took about 2 weeks but MSI only had the board for 2 days. Their turn around was really good.

I'm happy to report that from a technical perspective, the conclusions made were correct. MSI confirmed Dimm_A0 as bad and sent me a replacement board. The new board detects 6gb and triple channel works as well. Moreover, I applied the 1.3B1 bios and I adjusted voltage of mem and run stable at 1333mhz memory speed.

That said, I am a bit less than enthused about the cosmetic condition of the board that I have received. IT's obviously used and who knows when it was manufactured. The copper heat sink on the north or south bridge, whatever, is dented and gouged and is tarnished. I bought a new board, I deserve a new board. The board I sent in = pretty. This one, not so much.

On the other hand, it works technically and it's a damn motherboard. I'm no primadonna, but still. I expect and deserve a direct equivalent of what I sent in. I'm not sure if that's a reasonable expectation or not.

Atleast my stuff is working now.
 

jeffness

New member
PRIVATE E-2
Joined
Mar 17, 2009
Messages
5
Your post at the other location is very informative, thank you.

I am using Windows Vista 32-bit. I completely understand that 32-bit OS cannot recognize more than 4096 MB of memory, but I intend to install 64-bit as soon as I get the media to do so. As such, I am not using "My Computer" properties to do any checking. I am using CPU-Z and what is reported by Memory-Z in the bios.

I don't know what this means for your warnings of operating at a memory ratio of 5, but I have adjusted my memory ratio to 5 (multiplier 10) to achieve ddr3-1333 mhz speeds. Weird enough, with memory installed in DIMM3 and DIMM5 (DIMM1 completely empty), my system boots fine with memory ratio 5 and with dual channel, 1333mhz memory with 4096mb detected. I just can't make the jump to the full 6144, triple channel, ever, even with my BIOS at safe defaults.

The memory I have is indeed 1.65v "overclocked" 1066 memory, branded 1333 by the manufacturer. While this whole idea of overclocked memory is entirely new to me and something I would've liked to know before purchasing this particular memory, I do not seem to be experiencing problems with the memory modules but rather the motherboard... I suspect, although I eagerly would entertain other options which would not require me to RMA and rip this motherboard out of my system again. What a mess.

I might try venturing down adjusting the base clock instead of the memory ratio, as you suggest, but even with everything at full auto and my base clock at 133, my system still does not POST with 6144mb. Post says 4096 even with all 3 DIMMs loaded.

I am running the 1.34b BIOS for the MSI x58 platinum motherboard.

-Jeff
 

NovJoe

New member
GENERAL OF THE ARMY
Joined
Feb 27, 2003
Messages
19,148
Can you try swapping the RAM for Dimm 1 to double ensure that it is not a RAM issue before filing a RMA?

If you have done so, then the decision to RMA the board is obvious as the dimm is definately faulty.
 

HU16E

New member
GENERAL OF THE ARMY
Joined
Jul 9, 2008
Messages
11,111
Are we missing possibly the obvious here? As per the manual population rules, the 3 sticks should be in slots #2 (AO) Black, #4 (BO) Black, & #6 (CO) Black. If this is a brand new build, just test with 1 mem. stick in slot #2 (AO) Black. Add the other two sticks later.
 

jeffness

New member
PRIVATE E-2
Joined
Mar 17, 2009
Messages
5
HU16E said:
Are we missing possibly the obvious here? As per the manual population rules, the 3 sticks should be in slots #2 (AO) Black, #4 (BO) Black, & #6 (CO) Black. If this is a brand new build, just test with 1 mem. stick in slot #2 (AO) Black. Add the other two sticks later.
Good morning. Sadly, no. My referring to the slots as DIMM1, 3 and 5 are because that is what they are called in the Memory-Z bios function. Referencing the manual, I am using the BLACK slots labeled A0, B0 and C0, starting with A0 being the closest BLACK slot to the processor.

I understand how they might be referred to as #2 #4 and #6, but this reference method is not in the manual or the bios, but would be the apparent numbering order if you were to start with "1" as the first blue slot closest to the cpu.

That's a wonderful idea though.
 

NovJoe

New member
GENERAL OF THE ARMY
Joined
Feb 27, 2003
Messages
19,148
All in all, what are the results of the testings?
 

jeffness

New member
PRIVATE E-2
Joined
Mar 17, 2009
Messages
5
I requested and received an RMA from MSI for the board and dropped it off at UPS yesterday for the long cross country trip to them.

I really /really/ wish MSI did advance replacement. I have been an MSI customer 100% since 1996 and while I've never had a problem requiring an RMA, having to do one with my brand new computer is a bit frustrating because on top of having to tear down my PC to get the motherboard out, it will be 2 weeks until I get my part back. Plus, I never like taking processors out of motherboards; I'd rather just leave them in forever.

Very frustrating after spending all this money to build the thing.

Oh well.
 

NovJoe

New member
GENERAL OF THE ARMY
Joined
Feb 27, 2003
Messages
19,148
I understand the frustrations you have now.

Take a break, be cool and wait for the replacement to arrive and see how it goes :-)).
 

Frankenputer

New member
GENERAL OF THE ARMY
Joined
Apr 16, 2004
Messages
9,815
jeffness said:
resolution update 4/1/09

My RMA has been processed by MSI american hq in city of industry CA, I received back a MSI x58  Platinum SLI (instead of just x58 platinum). Having to go across country and back, took about 2 weeks but MSI only had the board for 2 days. Their turn around was really good.

I'm happy to report that from a technical perspective, the conclusions made were correct. MSI confirmed Dimm_A0 as bad and sent me a replacement board. The new board detects 6gb and triple channel works as well. Moreover, I applied the 1.3B1 bios and I adjusted voltage of mem and run stable at 1333mhz memory speed.

That said, I am a bit less than enthused about the cosmetic condition of the board that I have received. IT's obviously used and who knows when it was manufactured. The copper heat sink on the north or south bridge, whatever, is dented and gouged and is tarnished. I bought a new board, I deserve a new board. The board I sent in = pretty. This one, not so much.

On the other hand, it works technically and it's a damn motherboard. I'm no primadonna, but still. I expect and deserve a direct equivalent of what I sent in. I'm not sure if that's a reasonable expectation or not.

Atleast my stuff is working now.
I quoted your resolution so it was instantly found when someone checks the latest post in this thread.
 
Top