x670e (All models) Long ReBoot issues

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Brian198151102d1

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I've read a lot about people having long time while rebooting their system.
I just got x670e gaming plus wifi and I have same issues.
I noticed that this long time reboots are happening only when I have HDD connected to the motherboard.
first boot (cold bood) works fine, the issue it is only when rebooting.
when computer supposed to show MSI screen where you can hit DEL or F11 an underscore shows up on the top left corner and it takes like 30 seconds, I can hear the hard drive starting to spin and as soon as it is up and running Bios goes on and show you the screen.
Is there a way I can tweak things about the hard drive on bios?
it has to be related to deep sleep HDD or something about power options to HDD.
any ideas?
 
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FYI: The issue is duplicated and MSI ppl are working on solution.
Be patient for updates, I will update it when such is available.
Thanks
 
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Are they? Nothing they've said to me leads me to believe they are working on a solution for this. I've only had the brush off. Respectfully, please provide more detailed information if you are going to make statements like that.
 
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Yes, since I'm posting this information.
It's related to X870E CARBON WIFI and X670E GAMING PLUS WIFI that been tested and this issue duplicated.
I will update this topic when they have a solution available.
 
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That doesn't answer my question.

For the record, it's also affecting the PRO X670-P WIFI, which is my motherboard, and the one I have been discussing in the threads I'm participating in, as well as with my support case with MSI.

It is clearly a long standing (years long!), multiple-motherboard-model problem; a fundamental issue where something very basic is very wrong in their bios, and it needs addressing, because it is utterly ridiculous, and no motherboard bios should behave this way.

No company with the credentials of MSI should be putting out a product which behaves so badly, and then making it so hard for users to get support. To be told by their support people that "it's just the way it's supposed to behave, now shut up and go away" (which is what their escalated support response amounted to) is just insulting.

I reiterate that this is - without exception - the worst motherboard and BIOS I have ever owned and had to deal with in over 35 years of building PCs. The motherboard did not support a commonly available CPU out of the box until I updated the bios, causing me no end of hassle when I first bought it. The whole layout of the options in the bios is unintuitive, and there are duplicated settings all over the place when it comes to overclocking. Loads of options are simply locked on "auto" with no explanation as to why. Many of the defaults (which get reset each time you flash a new bios) are stupid and need changing each time you flash. There are bugs which I won't even bother to try to raise around fan speeds because it's not worth the hassle. The MSI Centre software is a complete dumpster fire of a disaster and is 100% useless. They couldn't even shell out for the dolby dts connect functionality and a real Realtek codec chip for the S/PDIF optical audio connector on the motherboard (I mean, it's basically a useless connector without surround sound so why even have it?). The list goes on.

I would urge anyone reading this not to purchase an MSI product.
 
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strepto4161202f0 said:
For the record, it's also affecting the PRO X670-P WIFI, which is my motherboard, and the one I have been discussing in the threads I'm participating in, as well as with my support case with MSI.
Click to expand...

Got it, other boards from X870 and X670 series motherboards also can have this issue. (those also should receive the same fix respective)
I just told you the exact boards where this issue was tested and successfully duplicated.
 
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Svet said:
FYI: The issue is duplicated and MSI ppl are working on solution.
Be patient for updates, I will update it when such is available.
Thanks
Click to expand...
I have been in contact with MSI support, but it feels like they are just looking for ways to shift the blame onto my system rather than properly troubleshooting the issue.

First, they suggested potential hardware faults (CPU, PSU, HDD, RAM), then questioned whether I had a fresh Windows installation. Now, they are telling me my drive (either the M.2 or SSD, though they haven't been clear) is not listed on the compatibility list.

I have used motherboards from ASRock, ASUS, and MSI in the past, and this is clearly a BIOS-related issue, not a compatibility, hardware, or Windows software error. It may even be fixable with a BIOS tweak, but I have yet to find a solution.

Unfortunately, from my interactions with MSI support so far, I haven’t seen much willingness to genuinely assist in resolving the issue.

I have had past issues with ASRock and EVGA products, and their support teams even called me to help troubleshoot. That level of customer support makes a real difference.

Now, if MSI is suggesting that my issue is purely compatibility-related, I’d be willing to purchase hardware from your official compatibility list to test. However, will MSI fully refund me if the issue persists despite using only "approved" components?

Sorry if this is an improper way to express my frustration, but this situation is extremely frustrating. No MSI representative has even mentioned troubleshooting steps like tweaking BIOS settings for Boot Sequence & Drive Detection Delay, disabling “Fast Boot” (which I couldn’t even find in BIOS!), or adjusting HDD Delay/Spin-up Time. Could it even be related to SATA Hot Plug settings?

Instead of just shifting blame, why hasn’t anyone from MSI suggested actual BIOS settings to try?
 
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I emailed a similar message to the person who was reviewing my ticket and now this person setup an RMA for my motherboard. I am still shocked by the lack of competence and dedication customer support had with me. First of all by telling me to troubleshoot all other hardware, then software, then that my drive is not compatible, where my M.2 is in the compatible list, and there are not HDD list for compatibility, and then to rma my motherboard without even trying a proper troubleshoot on my bios setup.
 
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I don't think its a wide spread BIOS issue. If it were a BIOS issue, it would affect every board. I have had the X670E MPG for a while, and aside from the mem training boot settings causing delayed boot times, and fine once the setting is turned off. I boot to desktop in like 15 seconds and reboot in 20ish. my config below:
AMD 7950X3D
MSI MPG X670E Carbon WIFI
64 GB (2x32GB) DDR5 Gskill Trident RGB (CL30)
MSI 4070Ti 12GB
Creative AE-7 Sound card
Corsair 1000RM PSU
2TB WD BLACK Hybrid HDD
2TB Seagate Hybrid HDD
500GB Mushkin SDD
500GB Crucial SSD
500GB WD Black SSD
2TB WD Black SN850X M.2
2TB Seagate 980 Pro M.2
Asus Hyper M.2 16X Gen5 PCI-X card with 4x2TB WD Black SN850X M.2
Thermaltake P5 Open Air Case
cuplex kryos NEXT with VISION AM5/AM4, acetal/copper
Alphacool Eisblock Aurora RTX 4070TI Ventus Water Block with Backplate
Bitspower fittings
Swiftech D5 Pump
Alphacool D5 Acrylic top with 250ML Frosted Reservoir
Corsair 4x120 Radiator
Corsair K70 RGB Cherry Red Switches
Logitech m570 Trackball with upgraded Black Kailh GM 8.0 Mouse Switch left/right buttons
2 x Samsung 49" Odyssey G9 G95C DQHD 240Hz 1ms(GtG) Display HDR 1000 Curved Gaming Monitor
Creative 7.1 P7800 Surround Sound system
Sennheiser Game Zero Closed Back Headset
 
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danreis211154c02dd said:
I don't think its a wide spread BIOS issue. If it were a BIOS issue, it would affect every board. I have had the X670E MPG for a while, and aside from the mem training boot settings causing delayed boot times, and fine once the setting is turned off. I boot to desktop in like 15 seconds and reboot in 20ish. my config below:
AMD 7950X3D
MSI MPG X670E Carbon WIFI
64 GB (2x32GB) DDR5 Gskill Trident RGB (CL30)
MSI 4070Ti 12GB
Creative AE-7 Sound card
Corsair 1000RM PSU
2TB WD BLACK Hybrid HDD
2TB Seagate Hybrid HDD
500GB Mushkin SDD
500GB Crucial SSD
500GB WD Black SSD
2TB WD Black SN850X M.2
2TB Seagate 980 Pro M.2
Asus Hyper M.2 16X Gen5 PCI-X card with 4x2TB WD Black SN850X M.2
Thermaltake P5 Open Air Case
cuplex kryos NEXT with VISION AM5/AM4, acetal/copper
Alphacool Eisblock Aurora RTX 4070TI Ventus Water Block with Backplate
Bitspower fittings
Swiftech D5 Pump
Alphacool D5 Acrylic top with 250ML Frosted Reservoir
Corsair 4x120 Radiator
Corsair K70 RGB Cherry Red Switches
Logitech m570 Trackball with upgraded Black Kailh GM 8.0 Mouse Switch left/right buttons
2 x Samsung 49" Odyssey G9 G95C DQHD 240Hz 1ms(GtG) Display HDR 1000 Curved Gaming Monitor
Creative 7.1 P7800 Surround Sound system
Sennheiser Game Zero Closed Back Headset
Click to expand...
thanks for sharing!
those are proper boot and reboot times.
I wonder if it is related to 9800x3D CPU with x670e motherboards
I've read few users complaining about boot times, one user said about the hard drive and he is on 9800x3D I believe.
that's the only thing that I wasnt able to switch on my setup

PD: only thing that makes me thing it is a bios issue it is that cold boot works fine. it is only re-boots that take like 1 minute or little more.
 
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Brian198151102d1 said:
thanks for sharing!
those are proper boot and reboot times.
I wonder if it is related to 9800x3D CPU with x670e motherboards
I've read few users complaining about boot times, one user said about the hard drive and he is on 9800x3D I believe.
that's the only thing that I wasnt able to switch on my setup

PD: only thing that makes me thing it is a bios issue it is that cold boot works fine. it is only re-boots that take like 1 minute or little more.
Click to expand...
yeah, seems like it might be the new code on the 9xxx series. that is so strange that cold boot works, but reboot is where it lags. Is it true restart, or the windows 10/11 "shut down" (hibernate) and push button start?
 
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danreis211154c02dd said:
yeah, seems like it might be the new code on the 9xxx series. that is so strange that cold boot works, but reboot is where it lags. Is it true restart, or the windows 10/11 "shut down" (hibernate) and push button start?
Click to expand...
yes, right click, shut down -> restart

it is not something crazy that I will die for but it is not working correctly. I also own an MSI MPG b550 with 4 HDD and m2 connected and boot times are normal.

Also if I unplugged the HDD boot is fine and boots quick. that also made me think that HDD are bad or related to firmware from HDD...
but HDD are my drives from previous system and were working fine, also crystaldiskinfo shows they are good and no errors
I am trying to see if they have current firmware right now.
Also can it be related with efi boot?
those drive are just for storage but they are GPT
 
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If you want to improve your boot times turn of Memory Context Restore and Power Down. The slow boot has to do with memory training. Since I like to tinker with my setup I let the system do a memory train each boot. Its not going to kill me to wait 30-45sec for the welcome screen to appear. Prefer a stable system.
 
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ht_addict said:
If you want to improve your boot times turn of Memory Context Restore and Power Down. The slow boot has to do with memory training. Since I like to tinker with my setup I let the system do a memory train each boot. Its not going to kill me to wait 30-45sec for the welcome screen to appear. Prefer a stable system.
Click to expand...
I did try this. when OFF reboots takes may be 5 to 10 seconds longer. Still it wasnt related with my issue with the hard drive on reboot start-up
thanks for the tip anyway
 
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@Brian198151102d1
Just wait for a BIOS update with a fix for this issue.

Such upcoming BIOS fix is expected for those boards:
PRO X670-P WIFI
X670E GAMING PLUS WIFI

Those boards already have this issue fixed with those official BIOSes and above:
X670E GODLIKE (E7D68AMS.1E0)
X670E TOMAHAWK WIFI (E7E12AMS.1F0)
X670E CARBON WIFI (E7D70AMS.1L0)
 
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Svet said:
@Brian198151102d1
Just wait for a BIOS update with a fix for this issue.

Such upcoming BIOS fix is expected for those boards:
PRO X670-P WIFI
X670E GAMING PLUS WIFI

Those boards already have this issue fixed with those official BIOSes and above:
X670E GODLIKE (E7D68AMS.1E0)
X670E TOMAHAWK WIFI (E7E12AMS.1F0)
X670E CARBON WIFI (E7D70AMS.1L0)
Click to expand...
thanks. I'll wait. I'm not gonna RMA my motherboard without proper troubleshooting anyway.
You should be in charge of customer support at MSI
 
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Svet said:
Update:

Here is the fix for those boards:

X670E GAMING PLUS WIFI:
.1A3: https://drive.google.com/file/d/1_QqxsmJHBj0xQ3sO0D-fm4be38StXXHh/view?usp=sharing

and for:
PRO X670-P WIFI:
.1L2: https://drive.google.com/file/d/1eEOhgWUxjWUNySyVPt5lduwIYImSlgQd/view
Click to expand...
Ok, so here I am. As soon as I saw your message, I checked the official website for my motherboard and saw that they uploaded an update today. It’s a different version than the one in your link. I downloaded and tried that one, but it didn’t change anything on my system.

Later, I tried yours, and now boot times are proper!! So, it did fix the issue.

I’ve noticed a few things — nothing too bad, I guess. The processor temperatures are 2 or 3 degrees higher at idle (nothing to worry about), and the CPU VDDCR_SOC voltage is at 1.203 (if I’m not wrong, it used to be around 1.1). From what I’ve read, that’s perfectly normal, and just to clarify, I won’t be overclocking my CPU.

Thanks a lot for your help — you’re the only one from MSI who actually took the time to help me. Customer support wasn’t helpful at all, and social media didn’t even reply to me, so you’re the only one who actually cared, so thank you again!

The only mystery to me is how you got access to a BIOS version newer than the one MSI officially posted today. I’m also curious why they didn’t publish this version with the reboot fix.

Last thing I want to ask is if I should be able to update to future BIOS versions to keep everything working properly, or if this is a custom BIOS and I should stay on this version?

Anyway, thanks again for your help!
 
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