Z490-A Pro and i7-11700k issue

KripTed

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Just set all this up and there’s no video at all. I tried resetting the CPU several times and tried checking the connectors. I just got the CPU in today. A white light shows up for the CPU, so I’m assuming it’s that. I adjusted the heatsink/liquid cooling several times and still nothing. Everything runs fine. All fans are spinning and the RAM is also lighting up and working. I can hear the pump working as well. I tried removing the battery and still nothing. Anyone got any ideas? Or is this CPU DOA? Or is it the Motherboard? I don’t have a backup to try. The old CPU I have is a 9700k with the Z390-A Pro. That works just fine.
 

Acexcalibur

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Try to update your BIOS with M-FALSH function to the last version v28 time released on 2021-02-04 , only this version of BIOS can support the I7-11700K....
 

KripTed

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Try to update your BIOS with M-FALSH function to the last version v28, only this version of BIOS can support the I7-11700K....
How? I don’t even see a screen. There’s no picture. Am I suppose to just hit DEL? And it magically take me to the bios?
 

KripTed

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Yeah. That’s basically impossible to flash a bios without a cpu. I can’t even get to the BIOS. Why would this company mark it as compatible with the new cpu’s but not ship them with the proper bios? So it works right out of the box? How the hell am I suppose to flash this bios and update it so my cpu works? Am I suppose to buy a new cpu just for that? Or literally ship back this DOA motherboard for one that will work instantly?
 

Acexcalibur

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Yeah. That’s basically impossible to flash a bios without a cpu. I can’t even get to the BIOS. Why would this company mark it as compatible with the new cpu’s but not ship them with the proper bios? So it works right out of the box? How the hell am I suppose to flash this bios and update it so my cpu works? Am I suppose to buy a new cpu just for that? Or literally ship back this DOA motherboard for one that will work instantly?
I dont think A pro board has a flash button, coz its a cheap MB; the more expensive money u pay, u will get more functions:oops:; BTW! try to contact local dealer see if they can help u
 

KripTed

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I dont think A pro board has a flash button, coz its a cheap MB; the more expensive money u pay, u will get more functions:oops:; BTW! try to contact local dealer see if they can help u
I got it from newegg. So now I have to wait an additional week just to use my hardware? to return this one and get a new one? They should have anticipated this. If I return this, rest assured I won’t be purchasing an MSI motherboard anymore. Basically lost a customer here
 

Acexcalibur

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Newegg sucks, what I mean is u can just FIND if there is a MSI local dealer near to u, they will help. It's just flash a bios, normally just like install a software on the Windows.
 

KripTed

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What other motherboard does this company make that will work right out of the box? Without updating the BIOS? And supports overclocking RAM?
 
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KripTed

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Newegg sucks, what I mean is u can just FIND if there is a MSI local dealer near to u, they will help
There’s no MSI local dealer near me. I have to return this product and get a new one that works without updating the BIOS. But also supports overclocked RAM. This is literally the worse experience I have ever had in building a PC and purchasing a new CPU/Motherboard.
 

Acexcalibur

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Z590-A pro think u can change , Z490 MB is design for 10th CPU, so it needs to be upgraded ; Did any newegg staff tell u this?
 

KripTed

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Z590-A pro think u can change , Z490 MB is design for 10th CPU, so it needs to be upgraded ; Did any newegg staff tell u this?
Looks like I’m getting that one then. No. MSI’s false advertising and misleading product information on their website told me it’s compatible with the 11th gen. Thanks for the help. This is a joke though
 

Acexcalibur

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There’s no MSI local dealer near me. I have to return this product and get a new one that works without updating the BIOS. But also supports overclocked RAM. This is literally the worse experience I have ever had in building a PC and purchasing a new CPU/Motherboard.
BTW, not MSI, even ASUS, Gigabyte, all of the 490 are working for intel 10th CPU, that's the Intel's rules, u cannot break the rules and criticize the manufacturer :LOL: ; the only way I think is when you were buying those stuffs, the newegg staff didnot mention this for u
 

Acexcalibur

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Looks like I’m getting that one then. No. MSI’s false advertising and misleading product information on their website told me it’s compatible with the 11th gen. Thanks for the help. This is a joke though
Oh, I see what's happen here, the ads is just an ads, it works with 11gen is right, and freaking thing is did not mention need to be upgraded
 

plutomate

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Looks like I’m getting that one then. No. MSI’s false advertising and misleading product information on their website told me it’s compatible with the 11th gen. Thanks for the help. This is a joke though
Well, I certainly hope you don't refund the MSI board and get a ASUS/GBT board with the exact same problem ;) no one knows when your motherboard is being manufacturer and most likely it's manufactured BEFORE 11th gen CPU, you're expecting a product that supports future CPU, lol. Easiest way to fix it is to go to somewhere with someone that has 10th gen CPU and update the BIOS as acexalibur mentioned and you should be good to go. I see no false advertisement here~
 

DaLoona

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Looks like I’m getting that one then. No. MSI’s false advertising and misleading product information on their website told me it’s compatible with the 11th gen. Thanks for the help. This is a joke though

What did you expect for a board that came out a year ago! (scroll to the the technical details half way and there you will see the releasedate) Do you honesty think that they will get all the boards, they shipped and didnt sell, back and flash them with a proper bios???
You can bet your money that the same will go for boards from ASUS, GigaByte etc... All those boards, with a chipset from a year old, will need a biosupdate and it is the store/e-tailer who should have said this on the product page.
If I go to a decent e-tailer in the country I live in, they will tell you on the product page that this product will need a biosupdate before you can use the new 11th gen Intel cpu's.
So it could well be there somewhere hidden in the fineprint, on the productpage from the store you bought the board from.

So it is NOT a MSI fault, they can advertise it as 11th gen compatible, because it is. But if you did some research, before jumping the gun, you could have found out that this chipset will not work "out of the box" without a biosupdate, because the chipset and board are almost a year old. And like I said, not a single manufacturer out there will have a compatible bios on the Z490 boards that are already lying in the store for more then a few months.....

So instead of blaming MSI, go blame the store you bought the board from, or yourself, for not doing proper research before buying pc parts :emot-tip-wink:
 
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KripTed

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Well, I certainly hope you don't refund the MSI board and get a ASUS/GBT board with the exact same problem ;) no one knows when your motherboard is being manufacturer and most likely it's manufactured BEFORE 11th gen CPU, you're expecting a product that supports future CPU, lol. Easiest way to fix it is to go to somewhere with someone that has 10th gen CPU and update the BIOS as acexalibur mentioned and you should be good to go. I see no false advertisement here~
Technically it’s false advertisement as it currently doesn’t work. Every motherboard should have a flash bios no matter what the price is, for these type of complications. When a product says it works but it doesn’t, that is the definition of a misleading product. Sure it may work, but I literally need to jump through hoops in order to acheive the function.
What did you expect for a board that came out a year ago! (scroll to the bottom and there you will see the releasedate) Do you honesty think that they will get all the boards, they shipped and didnt sell, back and flash them with a proper bios???
You can bet your money that the same will go for boards from ASUS, GigaByte etc... All those boards, with a chipset from a year old, will need a biosupdate and it is the store/e-tailer who should have said this on the product page.
If I go to a decent e-tailer in the country I live in, they will tell you on the product page that this product will need a biosupdate before you can use the new 11th gen Intel cpu's.
So I could well be there somewhere hidden in the fineprint, on the productpage form the store you bought the board from.

So it is NOT a MSI fault, they can advertise it as 11th gen compatible, because it is. But if you did some research, before jumping the gun, you could have found out that this chipset will not work "out of the box" without a biosupdate, because the chipset and board are almost a year old. And like I said, not a single manufacturer out there will have a compatible bios on the Z490 boards that are already lying in the store for more then a few months.....

So instead of blaming MSI, go blame the store you bought the board from, or yourself, for not doing proper research before buying pc parts :emot-tip-wink:
Yeah, cause there’s so much information available for a product that literally came out a week ago. It states Z490 boards work with the new chip. Yet none of them state you need a bios update. I’ve never encountered such a problem until recently with PC parts ever. This isn’t my first time here. When they say it works, 100% of the time it does. Didn’t happen with my 9th gen. Didn’t happen with my 6th gen. But it happens with an 11th gen? Because Intel and other retailers leave people in the dark? It’s Intel and MSI‘s fault. At least AMD offers loaner CPU’s for such cases. It’s the store retailer, the cpu, and the motherboard manufacturers fault. It should be stated on all of their websites, saying you need a bios update. Either way. A negative review is needed. And I’m not the only one who experienced this issue with this CPU. And this is why all motherboards should have an option to update the bios regardless of price range.
 

plutomate

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Technically it’s false advertisement as it currently doesn’t work. Every motherboard should have a flash bios no matter what the price is, for these type of complications. When a product says it works but it doesn’t, that is the definition of a misleading product. Sure it may work, but I literally need to jump through hoops in order to acheive the function.
My apple pencil doesn't work with IOS 13.2.2. No way, apple is doing false advertisement saying the apple pencil is compatible with my ipad air. Oh wait, I just do a little bit search online and realize I need to update the IOS. No one cares and apple is just straight up liar. Does it even sound right to you :ROFLMAO:
Didn’t happen with my 9th gen. Didn’t happen with my 6th gen. But it happens with an 11th gen?
Just a quick question, have you heard about AMD?

If your statement is true, I can also flash the BIOS to older version which is not compatible with 11th Gen CPU and claim it's false advertisement and expect full refund from ASUS/GBT/MSI, this is just absurd, lol.
 

Nichrome

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I won't even waste my time explaining anything here. You guys did a great job explaining everything but OP is just being ignorant, or "XYZ".
Just go refund the board and please go bother gigabyte. I am sure 1 year old stock will have updated BIOS 🤦‍♂️
 

darkhawk

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Is this a frustrating experience? Yes, it is. And I can understand, given the knowledge presented.
However, what you're finding out has been the case for many generations of computers. And this reaches back decades worth of time.
As far back as the olden and original Pentium days (early 1990's), this still happened. And back then, a motherboard might last 3 or 4 years, compared to only lasting roughly 2 years now.
Back then, a CPU might have multiple generations, while not changing the overall name of the CPU (Pentium's originally had at least 3 or 4 distinct generations, before going to the Pentium 2), and this created just as much of a headache back then for motherboard manufacturers and users as it creates now. And back then, it wasn't as always as easy as updating the BIOS.

Long story short, this isn't anything new to the industry at all.
MSI did not market the board in correctly. All Z490 boards do in fact support the 11th generation CPU's, however, they may need a bios update in order to work properly. This was also true back with the Z370 series and the 8th generation CPU's, where once the 9th generation Intel CPU's came out, the Z370 boards supported them, however it required a bios update in order to work. And we can go back even more generations and show the same was true with Z170 and Intel's 6th/7th generations CPU's, etc.....

This really isn't a new concept or a new problem.

Now, your issue is somewhat specific. You chose the absolute bottom of the barrel Z490 motherboard. I don't think MSI makes a cheaper, lower end board. Now, there's nothing wrong with that, except that as you found out, there's no support whatsoever to update the BIOS without a proper CPU, etc..... But the board you got isn't the only one that's in that situation. The MSI Z490 Tomawhawk, Z490 Gaming Plus, both also lack any ability to update the BIOS without a CPU in them. The higher end boards tend to have this functionality built into them, allowing them to be updated as needed, even without a CPU installed. The feature costs more money, because more technology is involved in order to allow that feature to happen and work. And given that the boards I've discussed are still really just lower end boards, they generally don't include it.

Look, all I'm trying to say is that, yes, it sucks what happened to you happened. I sympathize, because we've all been there at one point in time. But we learn, and move on. It teaches us to do more research and better understand our purchase the next time we do this.
As far as purchasing something else, go for it. Purchase what you want, it's your money. If you want to get an Asus or Gigabyte, go for it. Just keep in mind that this problem isn't something inherent to just MSI. ALL Z490 boards will generally have this problem, no matter who made them. It's not something you're going to get away from very easily.

I would honestly suggest buying a Z590 board if you're going to be buying an 11th generation CPU. You'll enjoy better support than if you buy a Z490 based board.
Lastly, if you do have any further questions or concerns, feel free to post and we can try and help you as needed. That's why we're here. :)
 

KripTed

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My apple pencil doesn't work with IOS 13.2.2. No way, apple is doing false advertisement saying the apple pencil is compatible with my ipad air. Oh wait, I just do a little bit search online and realize I need to update the IOS. No one cares and apple is just straight up liar. Does it even sound right to you :ROFLMAO:

Just a quick question, have you heard about AMD?

If your statement is true, I can also flash the BIOS to older version which is not compatible with 11th Gen CPU and claim it's false advertisement and expect full refund from ASUS/GBT/MSI, this is just absurd, lol.
Yeah, I have heard of AMD. And at this point, it seems AMD is doing a better job with customer service and helping consumers with their upgrading process. Not much I can say for Intel or MSI though. It’s misleading to say it works. It should be stated “it works but with a bios update, please have a supported CPU before updating”. What’s absurd is the misleading information on their page. They make it sound as if though it’s compatible right out of the box. It’s not and therefore that is technically misleading my friend. Not to mention the CPU came out on the 30th of March. How much information do you expect there to be? Barely any. The information I found said 11th gen and Z490 are backwards compatible. Never said you needed a BIOS update. But I bet they will now though, cause I know damn well, I’m not the only person experiencing this issue. It’s literally the first review on Newegg for this CPU.
I won't even waste my time explaining anything here. You guys did a great job explaining everything but OP is just being ignorant, or "XYZ".
Just go refund the board and please go bother gigabyte. I am sure 1 year old stock will have updated BIOS 🤦‍♂️
Waste of time? Sorry Sir. Clearly this isn’t a waste of time. This thread is useful and informational for anyone who purchases this board in the future or even considers it. I’m allowed to express my opinion and my thoughts towards what is happening. I’m being ignorant? No. I’m being open minded and still purchasing another product from the same manufacturer who appears to be misleading on their webpage. If anyone is being ignorant or hurt, it’s the one’s getting offended towards my criticism. Yes. They should have updated the BIOS. Especially if they’re going to market it as fully functional for the 11th gen. Otherwise state so.
Is this a frustrating experience? Yes, it is. And I can understand, given the knowledge presented.
However, what you're finding out has been the case for many generations of computers. And this reaches back decades worth of time.
As far back as the olden and original Pentium days (early 1990's), this still happened. And back then, a motherboard might last 3 or 4 years, compared to only lasting roughly 2 years now.
Back then, a CPU might have multiple generations, while not changing the overall name of the CPU (Pentium's originally had at least 3 or 4 distinct generations, before going to the Pentium 2), and this created just as much of a headache back then for motherboard manufacturers and users as it creates now. And back then, it wasn't as always as easy as updating the BIOS.

Long story short, this isn't anything new to the industry at all.
MSI did not market the board in correctly. All Z490 boards do in fact support the 11th generation CPU's, however, they may need a bios update in order to work properly. This was also true back with the Z370 series and the 8th generation CPU's, where once the 9th generation Intel CPU's came out, the Z370 boards supported them, however it required a bios update in order to work. And we can go back even more generations and show the same was true with Z170 and Intel's 6th/7th generations CPU's, etc.....

This really isn't a new concept or a new problem.

Now, your issue is somewhat specific. You chose the absolute bottom of the barrel Z490 motherboard. I don't think MSI makes a cheaper, lower end board. Now, there's nothing wrong with that, except that as you found out, there's no support whatsoever to update the BIOS without a proper CPU, etc..... But the board you got isn't the only one that's in that situation. The MSI Z490 Tomawhawk, Z490 Gaming Plus, both also lack any ability to update the BIOS without a CPU in them. The higher end boards tend to have this functionality built into them, allowing them to be updated as needed, even without a CPU installed. The feature costs more money, because more technology is involved in order to allow that feature to happen and work. And given that the boards I've discussed are still really just lower end boards, they generally don't include it.

Look, all I'm trying to say is that, yes, it sucks what happened to you happened. I sympathize, because we've all been there at one point in time. But we learn, and move on. It teaches us to do more research and better understand our purchase the next time we do this.
As far as purchasing something else, go for it. Purchase what you want, it's your money. If you want to get an Asus or Gigabyte, go for it. Just keep in mind that this problem isn't something inherent to just MSI. ALL Z490 boards will generally have this problem, no matter who made them. It's not something you're going to get away from very easily.

I would honestly suggest buying a Z590 board if you're going to be buying an 11th generation CPU. You'll enjoy better support than if you buy a Z490 based board.
Lastly, if you do have any further questions or concerns, feel free to post and we can try and help you as needed. That's why we're here. :)
I am purchasing the Z590. I just bought it and now I’m returning the Z490. It’s a hassle to do this back and forth with shipping, returns, RMA’s and labels. I’m just saying there should be a BIOS button standard on all motherboards regardless of price range due to this exact problem. It’s not right and it ends up making consumers waste money. Cause even when you return an item. You never get the full amount back. I appreciate the help and the suggestion on the board from the previous member. All I’m trying to say is I just think there should be a notice on the page telling consumers that the board won’t work until you do a BIOS update. From all retailers and manufacturers. That way this problem is avoided in the future.
 
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