Z490-A Pro and i7-11700k issue

RemusM

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All I’m trying to say is I just think there should be a notice on the page telling consumers that the board won’t work until you do a BIOS update.
From all retailers and manufacturers.
That way this problem is avoided in the future.
That's true.
https://www.msi.com/Motherboard/Z490-A-PRO
Supports 10th Gen Intel® Core™, 11th Gen Intel® Core™, Pentium® Gold and Celeron® processors for LGA 1200 socket

Not a single word about BIOS update.
 

darkhawk

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I am purchasing the Z590. I just bought it and now I’m returning the Z490. It’s a hassle to do this back and forth with shipping, returns, RMA’s and labels. I’m just saying there should be a BIOS button standard on all motherboards regardless of price range due to this exact problem. It’s not right and it ends up making consumers waste money. Cause even when you return an item. You never get the full amount back. I appreciate the help and the suggestion on the board from the previous member. All I’m trying to say is I just think there should be a notice on the page telling consumers that the board won’t work until you do a BIOS update. From all retailers and manufacturers. That way this problem is avoided in the future.
I don't disagree that there should be something a bit more obvious stating the issue....however.....
Do you assume that autopilot on an airplane will land the plane for you? Did you assume it would the first time you heard about it?
There's also plenty of other examples within life that have the same issue.
And even if it was placed bold and centered on every page, I'm sure there would still be people that would miss it.
Even Intel isn't up front about the situation.
Nor is AMD, or any of the manufacturers in regards to AMD boards as well.

In the end, this really is a learned experience.
It also helps to show people that you should talk to others when delving into an area you're not familiar with. Asking for advice isn't a bad thing.

I've been an engineer and worked with manufacturing people for decades, and no matter how many times we provide procedures, instructions, and warnings all over the place, as they say, a better idiot is created that will ignore everything in place to keep them from doing something, and do it anyway. It happens, and no matter how obvious you make something, there will always be a person that can ignore everything and do what they shouldn't, anyway.
We have people who come to the forums complaining because they installed a CPU into the motherboard when the motherboard doesn't even have the right socket for it. Ignored the fact that it doesn't fit in the socket, installed it anyway, and complain why nothing told them not to.

Again, I agree a notice may help, but there will always be those that think they know better.....
 

KripTed

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I don't disagree that there should be something a bit more obvious stating the issue....however.....
Do you assume that autopilot on an airplane will land the plane for you? Did you assume it would the first time you heard about it?
There's also plenty of other examples within life that have the same issue.
And even if it was placed bold and centered on every page, I'm sure there would still be people that would miss it.
Even Intel isn't up front about the situation.
Nor is AMD, or any of the manufacturers in regards to AMD boards as well.

In the end, this really is a learned experience.
It also helps to show people that you should talk to others when delving into an area you're not familiar with. Asking for advice isn't a bad thing.

I've been an engineer and worked with manufacturing people for decades, and no matter how many times we provide procedures, instructions, and warnings all over the place, as they say, a better idiot is created that will ignore everything in place to keep them from doing something, and do it anyway. It happens, and no matter how obvious you make something, there will always be a person that can ignore everything and do what they shouldn't, anyway.
We have people who come to the forums complaining because they installed a CPU into the motherboard when the motherboard doesn't even have the right socket for it. Ignored the fact that it doesn't fit in the socket, installed it anyway, and complain why nothing told them not to.

Again, I agree a notice may help, but there will always be those that think they know better.....
This isn’t my first time upgrading hardware and installing CPU’s, motherboards, RAMS and etc.

So I got the Z590. I’m waiting for it to come in. Will probably be here next week. Now if this problem persists again and even after a BIOS update. Then what? Would this mean the CPU is DOA?
 

darkhawk

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This isn’t my first time upgrading hardware and installing CPU’s, motherboards, RAMS and etc.

So I got the Z590. I’m waiting for it to come in. Will probably be here next week. Now if this problem persists again and even after a BIOS update. Then what? Would this mean the CPU is DOA?
Depends on what the error codes are.
Keep in mind, you could have bad RAM, a bad GPU, etc....
The motherboards generally either have an EZDebug LED setup, or a 2 digit error code setup that allow you to determine what the problem is.
In either case, it will generally either indicate a problem with a CPU, GPU, or RAM, or something else, and generally be fairly obvious. But we can attempt to assist as best as we can here. :)

But overall, in my experience, a dead CPU is pretty rare. Usually it's bad RAM that causes problems on a new build. Occasionally it's the motherboard or CPU. But that's generally rare.
 

KripTed

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Depends on what the error codes are.
Keep in mind, you could have bad RAM, a bad GPU, etc....
The motherboards generally either have an EZDebug LED setup, or a 2 digit error code setup that allow you to determine what the problem is.
In either case, it will generally either indicate a problem with a CPU, GPU, or RAM, or something else, and generally be fairly obvious. But we can attempt to assist as best as we can here. :)

But overall, in my experience, a dead CPU is pretty rare. Usually it's bad RAM that causes problems on a new build. Occasionally it's the motherboard or CPU. But that's generally rare.
Well, I put my old stuff back together. Which is also the new RAM I bought for this board. So this old hardware is the Z390-A Pro and the 9700k. 32GB of RAM @ 4000MHz and an RTX 2070. Everything is running fine. So it would definitely not be the RAM if I put together the Z590 and the same issue occurs. This time I got a white CPU light in the EZ debug. But that must be because the BIOS needs updating. I know I’m speculating and this might not even happen. But if the CPU light comes in again in the EZ debug. What other potential problems could it be? I know I should probably wait and see first but lol.
 
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Well, I put my old stuff back together. Which is also the new RAM I bought for this board. So this old hardware is the Z390-A Pro and the 9700k. 32GB of RAM @ 4000MHz and an RTX 2070. Everything is running fine. So it would definitely not be the RAM if I put together the Z590 and the same issue occurs. This time I got a white CPU light in the EZ debug. But that must be because the BIOS needs updating. I know I’m speculating and this might not even happen. But if the CPU light comes in again in the EZ debug. What other potential problems could it be? I know I should probably wait and see first but lol.
Might want to look into how the ram works on a z590 and 11th series cpu. In the bios there is a gear1 and gear2 options for the memory and from my understanding 3600 ram on gear 1 will run faster than 4000 ram on gear 2. So you might want to clock that ram down, tighten timings, and make sure it's running in gear 1.
 

darkhawk

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Well, I put my old stuff back together. Which is also the new RAM I bought for this board. So this old hardware is the Z390-A Pro and the 9700k. 32GB of RAM @ 4000MHz and an RTX 2070. Everything is running fine. So it would definitely not be the RAM if I put together the Z590 and the same issue occurs. This time I got a white CPU light in the EZ debug. But that must be because the BIOS needs updating. I know I’m speculating and this might not even happen. But if the CPU light comes in again in the EZ debug. What other potential problems could it be? I know I should probably wait and see first but lol.
The EZDebug lights may come on briefly at bootup, but generally should stay off (I believe) after post.
 

KripTed

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Might want to look into how the ram works on a z590 and 11th series cpu. In the bios there is a gear1 and gear2 options for the memory and from my understanding 3600 ram on gear 1 will run faster than 4000 ram on gear 2. So you might want to clock that ram down, tighten timings, and make sure it's running in gear 1.
Thanks for the advice. I’ll keep that in mind.
The EZDebug lights may come on briefly at bootup, but generally should stay off (I believe) after post.
Yeah, I know. But say when the Z590 is all together and the CPU light stays on like it did with the Z490 and never shows video. In the case of the Z490 it did this because it couldn’t detect/recognize the CPU (because of a BIOS update). What would the possible problem be if it occured with the Z590? I know it didn’t happen and it might not happen at all. But I’m asking just in case I do happen to run into that same issue with the Z590.
 

Nichrome

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Might be anything really. Sometimes we've seen ezdebug light be on for CPU but actual problem was faulty RAM stick. I think in such cases CPU couldn't detect all RAM and that's why it'd point to CPU rather than RAM...
Either way, without all components on hand, there is no point asking "if".
If you have an issue, we'll help narrow it down. Most of the time it is faulty motherboard or bad/low quality PSU that causes POST issues. Rarely it is CPU or RAM.
 

KripTed

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Might be anything really. Sometimes we've seen ezdebug light be on for CPU but actual problem was faulty RAM stick. I think in such cases CPU couldn't detect all RAM and that's why it'd point to CPU rather than RAM...
Either way, without all components on hand, there is no point asking "if".
If you have an issue, we'll help narrow it down. Most of the time it is faulty motherboard or bad/low quality PSU that causes POST issues. Rarely it is CPU or RAM.
Alright. I’ll wait and see when it comes in. Thanks for the suggestion for the motherboard and letting me know it’s an issue with the BIOS. Now I just have to wait for the new one to come in.
 

KripTed

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Alright. I’m back. I got the new Z590-A Pro. It’s up and running. So far so good. It wasn’t the CPU. It was the board itself.
 
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