Z87 G45 bios splash reboot cycle

scottish_dino

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I built my machine 16 months ago. i was told MSI all the way when building if can as great quality components.
I got an i7 4770k, 8gb ram, msi lightning 780, msi z87 g45 gaming board.
Never once overclocked a single thing, didnt need to as it stood strong against the games I play.

I was playing elder scrolls few days ago when all of sudden a got a reboot of the machine, the 780 fans went crazy full, the lightning logo showing green as normal but it wouldn't load past bios screen. I could enter bios no problem. But nothing seemed to get past bios splash. I tried the 780 in a second machine, same issue but now no video at all, fans on full, logo lit up green, moniter wont even see its connected to anything.

I tried loading from onboard video on my machine without 780 connected. Same thing, cant get past bios splash just reboots self. I have tried flashing bios to 1.9, tried reinstalling windows, it finishes windows installation reboots and bios cycle again.

Took to a pc repair they don't know whats wrong they checked psu, memory tested for 17 hours, totally stumped.

This rig has never been overclocked once ok, never overheated as always made sure was cool and clean inside case.

Needless to say I am extremely unhappy and disappointed with MSI. I have made several machines over the years and never once seen this, I bought the card for ?380 and the motherboard ?130. I expected it to last longer than the cheaper machines I built. Not both MSI components crashing out in 16 months.


Does anyone know anything else I can try to salvage any of this?  :noidea:
 

Nichrome

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Hi

I suppose you done much testing so far. Last thing: can you test different CPU in your build or your CPU in different one?
What PSU were you using?

I cant believe myself that both CPU amd GPU died same time, unless one was about to go bad, and killed the other?

You will be best to ask MSI about this, and possibly send both for warranty >>How to contact MSI.<<
 

Chike

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The bard is probably still under warranty, check with MSI.
 

scottish_dino

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I don't have a second cpu to try.

The thing is in the bios it shows the cpu, the ram, hard drive etc ok. I can even install windows from disk, but at end windows does a reboot then I get stuck at bios splash cycle. When I took the pc to  repair store they advised did the memtest and other things, they managed to get a windows installed after several bsod and clearing cmos as last effort and then they managed to get windows going but they were quite honest and said they don't really know if fluke or not. They tested all they could and believe it a software issue possibly with board, now issue is back again.

My PSU is 850W, they tested it and said its fine and no issues with it.

 

scottish_dino

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I sent a ticket to MSI about the card but didn't mention the board as was working and very limited time. MSI responded just now to RMA the card however I advised them the age of the card and informed them about board issues also.
 

Chike

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So it is booting from your hard-drive that is the problem because you can boot from windows cd.
Did they try another hard-drive?
 

scottish_dino

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I can boot from cd to install windows, while in windows install I can click to load drivers and see the drive and files from a previous install etc ok. It goes through windows installation ok and then at end reboots and then it wont get past bios splash. I can see hard drive in bios data etc. I tried changing ports on motherboard, makes no change.
 

Nichrome

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What exactly PSU is it?
Was motherboard tested outside of the case on non conductive surface?
 

Chike

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Changing ports won't help if there is a problem with the hard-drive.
What HD  is it?
EDIT: also disable the BIOS LOGO see if you can see anything helpful on the screen.
 

JLio01

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Agree with Chike, the HDD is suspicious, see if you have other boot devices to test. Also tell the exact hdds and components.
 

scottish_dino

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I have a 1tb caviar black hard drive, I just grabbed the drive from an old machine, its 500gb seagate, did a format of it and installed windows as before, cant get past bios splash also. Using her vista windows disk instead of my win7, same deal.

If I disable bios, i get a text on screen as it loads:

E7821IMS V1.9 07/21/2014
Intel(R) Core(TM) i7-4770K CPU @ 3.5GHz,
DRAM Size 8192 MB
USB Device total 0 KBDs, 1MICE, 0 MASS, 2HUBs

Detected ATA/ATAPI Devices...
SATA Port1: ST3500418AS
SATA Port2: PIONEER DVD-RW DVR-220

In bot right corner its says A2

then system boots again.
 

JLio01

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It shows 0 keyboard there. Do you have any keyboard or other USB devices plugged? Try unplug USB devices except kb/ms. And tell what the kb/ms are and exact names.
 

scottish_dino

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Keyboard is an old "genius" keyboard, never had issues ever with it, its the ps/2 connector thing not usb. Ive removed the keyboard and pretty much everything sound leads etc out back, only thing I have connected is video lead and power - same deal, boot cycle.

Tried removing keyboard and booting with just mouse, same deal same text.
Tried booting with nothing in and text showed same minus USB devices.
 

Chike

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Try to force boot, press F11 until you get the select boot menu and select window boot manager on your HD.
 
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