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Author Topic: [Problem] GE620DX[SWE] also known as GE620DX-291NE  (Read 34139 times)

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cirnocirnoTopic starter

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[Problem] GE620DX[SWE] also known as GE620DX-291NE
« on: 03-September-11, 03:43:36 »

Hello, my first time to own a MSI laptop or product at all. I a kinda happy as well sad with this laptop.
The sad parts are kinda silly things such as wifi always "off" and needs to be set when OS is booted up or, to eject cd/dvd reader, you need something called s-bar which is hideous and annoying... lastly the "problem".
While playing games the laptop fps drops randomly, I have currently been owning this laptop for 1 week+days sent it to service. I got it and loved the power and what it had to offer. But I noticed a flaw it has and many owners of the GE620DXSWE have this in common, while playing games we have a steady framerate and within random intervals the framerate drops drastically and the game itself becomes half unplayable however for 5-15 seconds while it does this it goes back to "steady high" frames it did before getting this random drop. Myself I am was scared and sent it to service, I thought the GPU/CPU/HDD/MOBO/RAM was the problem because it just happened randomly. While they checked it they said they found no problems. I asked if they tested "playing" things they said no, not their work to test if it "can" play games...
So now had it 1 week and still having it, used MSI drivers and intel/nvidia latest drivers no luck same thing, and temps are not the problem I have a cooling pad and max temps are CPU 70~76 and GPU 70~74. So it shouldn't be throttling or something. My concern is I been posting at many places Intel/nvidia now here about my concern.

Please help, this is too much of a madness to experience...
Thanks in advance !
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cirnocirnoTopic starter

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #1 on: 03-September-11, 10:34:41 »

Uhm, new info it doesn't matter what driver version I use, msi's default or nvidias older, newest drivers please help :-( :cry:
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Stu

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #2 on: 03-September-11, 11:26:05 »

Do you have any anti-virus software running?
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cirnocirnoTopic starter

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #3 on: 03-September-11, 11:46:10 »

No, haven't installed one as I first had to test if it wa good enough to run games.
So more or less no AV running on a clean system.
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cirnocirnoTopic starter

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #4 on: 03-September-11, 15:14:07 »

Uhm a reply to give information, everytime my game starts to lag, the msi afterburner reports this. While playing casual games, such as souce based games it works between 50% to 70%, when it starts to lag it goes down to 0~20% this is really strange and then it goes back normally and NO I will say NO to the temps...
The GPU is designed to hold out without throttling @ temps reaching 110 degree celsius... so 72 degree is nothing for it...My old laptop an HP dv6 didn't behave like this one and was always at 80+ degree celsius(CPU AND GPU).

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cirnocirnoTopic starter

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #5 on: 04-September-11, 10:13:57 »

I have the true answer to my problem !
Thanks to MSI for nothing doing anything with this problem, myself I am really mad at them, this is a serious problem and needs to be dealed with.
Firstly the problem lies within the CPU not GPU or drivers.
The CPU throttles at wrong point, when the CPU reaches 70 degree celsius and work load on the both cores 95% it throttles randomly for 4 seconds down to 798MHz. Most manufactors have new bios to fix this sandy bridge problem, however MSI has not done this or out device.
So for those who experience what I do, please use this problem to ease up the pain of having throttling troubles.
http://www.techinferno.com/downloads/?did=6
It will increase work load 100% but will prevent slow downs and throttling randomly.
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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #6 on: 04-September-11, 11:25:44 »

Quote
The sad parts are kinda silly things such as wifi always "off" and needs to be set when OS is booted up

Put the battery in your machine, that way it will stay on.
It only defaults to off when you cut power and there is not battery, as you reset the EC all the time.
The battery will die anyway, so there is no point to leave it out.
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cirnocirnoTopic starter

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #7 on: 04-September-11, 11:57:35 »

Put the battery in your machine, that way it will stay on.
It only defaults to off when you cut power and there is not battery, as you reset the EC all the time.
The battery will die anyway, so there is no point to leave it out.
Okay, was unaware of that, however when will this problem with Sandy bridge be solved?
I really don't see the point of just letting it be and continue selling a "defective" line up of units?
I am pretty sure all the swedish users of this line up of laptops have the problem, I would really appriciate if someone could send the message that the GE620DX-291NE needs a bios update to patch the faulty sandy bridge throttle bug we have.
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Guovssohas

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #8 on: 05-September-11, 11:37:05 »

Is this an issue on all MSI machines with i5? Or is it just some unlucky ones??

I'm wondering because i might soon buy a GT683 i5 version..
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cirnocirnoTopic starter

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #9 on: 05-September-11, 12:35:43 »

Is this an issue on all MSI machines with i5? Or is it just some unlucky ones??

I'm wondering because i might soon buy a GT683 i5 version..
I can only say it looks like only those with my model is affected.
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defconhe

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #10 on: 17-September-11, 16:26:52 »

I'm from Russia, and I'm have the same problem.
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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #11 on: 17-September-11, 16:43:35 »

All MSI computer have services as Wlan, BT etc off by default.
And if you remove the battery and powersupply you do an EC-reset and those services are turned off.

This is not a bug or anything.

Why are you removing the battery anyway? It's useless as it will die regardless if you use it or not.
In fact, it lasts longer if you keep it in and let it be charged.

It will only charge when used, not when it's full.
You can't save this type of battery, it does die, if you use it or not.
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defconhe

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #12 on: 18-September-11, 03:36:15 »

but what have we do with "sandy bridge problem"? Processor randomly throttles  for 4 seconds down to 798MHz!! It cause big lag in games
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Dj1001

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #13 on: 18-September-11, 18:23:34 »

I own the U.S. GE620DX and it is awesome. I had a similar problem and have solved it. On the S BAR put the laptop in office mode for less demanding games and presentation mode for more demanding games.

The problem is with CPU temps. the intel chips will self over clock when temperatures allow for it. so what you noticing is very good frame rates when the cpu OC's and the drop is when the CPU gets hot and has to revert to stock clocks  to cool down.

in office mode the cpu will be capped at 1.4GHz and in presentation mode it is capped at 2GHz.

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jelen

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #14 on: 19-September-11, 06:03:15 »

@up that is not the solution! I've paid for the i5 so why should I turn off the turboboost and stay at 2GHz to play games!? Anyway the ThrottleStop solves the problem, but MSI should do something about this and fix it. I own GE620DX-404XPL with i5-2410m and (as said before) it throttes to 798MHz when playing..

On the Polish MSI forum the MSI said that new nvidia drivers will help, but it didn't change anything (maybe becouse it's CPU problem, lol)
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jelen

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #15 on: 24-September-11, 18:31:02 »

New Bios didn't help, problem remains... Are You (MSI) going to do something about this, or just let us return ge620dx and buy new laptop from other manufacturer?
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Henry

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #16 on: 24-September-11, 21:16:02 »

 If you have a problem that can be fixed with BIOS update or whatever tell it to MSI. We are not MSI employees and that includes the administrator and all of the moderators. We can not do anything about problems that need fixed by MSI.

      >> How to contact MSI <<
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Ruudt

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #17 on: 06-October-11, 02:44:07 »

New EC firmware v4.16 (or later) should improve the throttling issue when CPU and GPU are highly loaded (i.e. Games).
http://www.msi.com/product/nb/GE620DX.html#/?div=Firmware

Also be sure to use bios v1.0M (which improves the performance on batteries):
http://www.msi.com/product/nb/GE620DX.html#/?div=BIOS

Can you try this EC firmware and let us know the result?
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kidcomet

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #18 on: 09-November-11, 09:47:18 »

Hi, I need help installing the BIOS and firmware update it says its incompatible with the 64-bit version of windows. Thanks.
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Svet

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reckless05

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #20 on: 16-November-11, 21:35:29 »

@cirnocirno

There is no software anymore from the link you have provided (http://www.techinferno.com/downloads/?did=6) are you referring about throttle stop?

Is it safe to use this software? I also have the same problem you are facing...

Thanks!
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davidsavenberg

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #21 on: 22-November-11, 23:43:32 »

New EC firmware v4.16 (or later) should improve the throttling issue when CPU and GPU are highly loaded (i.e. Games).
http://www.msi.com/product/nb/GE620DX.html#/?div=Firmware

Also be sure to use bios v1.0M (which improves the performance on batteries):
http://www.msi.com/product/nb/GE620DX.html#/?div=BIOS

Can you try this EC firmware and let us know the result?

I have windows 7 home premium x64, and its not compatible with your EC firmware it seems.
Is there any other way to make it work?

Thanks!
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Svet

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #22 on: 22-November-11, 23:44:44 »

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davidsavenberg

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #23 on: 22-November-11, 23:58:57 »

Did you ever read the replies above before reply? :bonk: :bonk:


haha yes and I actually tried to make a usb flash of it. But When I booted it it looked just like when I was flashing the bios, and I thought that I may not do it.

How should I make it work with the flash tool? =)
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Svet

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #24 on: 23-November-11, 00:00:00 »

can you tell more detailed what issue you have with it? as i can't figure based on what you said
you can't boot from the usb key or?
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davidsavenberg

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #25 on: 23-November-11, 00:03:57 »

can you tell more detailed what issue you have with it? as i can't figure based on what you said
you can't boot from the usb key or?


I mean..

I from starters have the same issues as the other that has written in this thread.

And I did as the guy up in this thread said and flashed the new bios that I downloaded from msi's homepage.

But when I tried to make a bootable flash with the "EC" firmware I couldnt because it said that it wasnt able to do it on my version of windows.

I also tried to make a bootable flash of the "EC" firmware in the flash boot tool thing, but when I tried to boot it, it just looked like it did when I was flashing the new bios before.
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Svet

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #26 on: 23-November-11, 00:06:31 »

Quote
I also tried to make a bootable flash of the "EC" firmware in the flash boot tool thing, but when I tried to boot it, it just looked like it did when I was flashing the new bios before.

the steps are the same when flashing BIOS or EC,
when boot form the USB key choose BIOS Update [2] and will flash what you prepared [EC, VBIOS, BIOS, BIOS&EC] or whatever
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davidsavenberg

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #27 on: 23-November-11, 00:08:36 »

the steps are the same when flashing BIOS or EC,
when boot form the USB key choose BIOS Update [2] and will flash what you prepared [EC, VBIOS, BIOS, BIOS&EC] or whatever


ah ok!!
I didnt know that, so I just choose 2 and follow instructions as usual?
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Svet

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #28 on: 23-November-11, 00:08:59 »

Yep :)
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davidsavenberg

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #29 on: 23-November-11, 00:09:39 »

Yep :)

Nice, thank you so much =)
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davidsavenberg

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #30 on: 23-November-11, 10:21:57 »

And I have to say that these 2 flashes made my computer as it was made to be. No fps drops on cpu and that stuff. GREAT!
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Svet

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #31 on: 23-November-11, 17:04:58 »

 :biggthumbsup:
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Ssawe

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #32 on: 27-November-11, 07:11:09 »

this is the same issue im having too i guess. Already made topic here https://forum-en.msi.com/index.php?topic=154470.0 . Point is that i made both flashes and still problem is not solved. Can author of this topic try flashes and tell us result ?
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justinhopaolo

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #33 on: 28-November-11, 12:41:31 »

hi noticed that fps drop was very minimal after the update. but is it normal to get gpu temp to 89 deg celsius when gaming?
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Yerzu11

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #34 on: 14-March-12, 04:19:40 »

Got problem with Throttling.
I've got BIOS and EC fromMSI site, Newest Nvidia nad Intel Drivers.
Throttle stop seems to solve the issue, but this is not a way how it should be fix, is it?

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pumiklos

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #35 on: 22-March-12, 05:08:54 »

.........
So for those who experience what I do, please use this problem to ease up the pain of having throttling troubles.
http://www.techinferno.com/downloads/?did=6
It will increase work load 100% but will prevent slow downs and throttling randomly.

Hi,
I have the same problem as you with my new MSI GE620DX.
I tried to download the repair-solution from your link, but nothing is in that link to download.
Please help me, I am bored and scared by installing new CPU, GPU drivers, flashing BIOS and maintaning with MSIAfterburner with generally NO helping with my throttling problem in World of Tanks game.
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Yerzu11

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #36 on: 22-March-12, 08:53:38 »

Try Throttle STOP, this works for me, but still this isn't a solution that MSI approve!
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pumiklos

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #37 on: 26-March-12, 03:56:30 »

I generally solve this problem. With installing latest firmware from MSIs site.
I tried ThrottleStop, but I observed that with or without is the same performance of laptops gaming. I tried setting multiplier to 20, or 23, or Turbo mode.
Anywhere, I use MSIAfterburner to overclock CoreClock to 700 (from standard 650) and downclock MemoryClock to 700 (from 900). In this way I get some plus FPS in game.
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Blixmo

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #38 on: 27-March-12, 04:30:40 »

I generally solve this problem. With installing latest firmware from MSIs site.
I tried ThrottleStop, but I observed that with or without is the same performance of laptops gaming. I tried setting multiplier to 20, or 23, or Turbo mode.
Anywhere, I use MSIAfterburner to overclock CoreClock to 700 (from standard 650) and downclock MemoryClock to 700 (from 900). In this way I get some plus FPS in game.

To fix the temp and throttling issues you can shut down Intel SpeedStep in BIOS. But if you do this, you loose the Turbo Boost function, so you get a lower fps, but a stabile one. No throtts or fps drops.

With SpeedStep on, I play SWTOR with 60-80 FPS, but every 5-10 min it drops down to 10 for 5 seconds.

With SpeedStep off, I play SWTOR with 30-40 FPS stable, no drops.

Still I want this SpeedStep enabled, sine I gain like 20-30 FPS more. But I dont want the FPS drops..

So you're telling me to downclock the memory to 700? Will this fix the throttling issue?

Ive tried latest bios and firmware, not helping.
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Yerzu11

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #39 on: 27-March-12, 08:51:44 »

Throttling is cause on CPU , MSI afterburner changing GPU - so no connection?
or am I wrong?
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Blixmo

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #40 on: 27-March-12, 12:42:35 »

I tought so to, but this guy said he fixed it by underclocking hes graphic card. Thats why I'm asking :p

I think the FPS drops is because of temp problems with SpeeStep on, but I'm not sure.
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pumiklos

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #41 on: 27-March-12, 12:43:53 »

To fix the temp and throttling issues you can shut down Intel SpeedStep in BIOS. But if you do this, you loose the Turbo Boost function, so you get a lower fps, but a stabile one. No throtts or fps drops.

With SpeedStep on, I play SWTOR with 60-80 FPS, but every 5-10 min it drops down to 10 for 5 seconds.

With SpeedStep off, I play SWTOR with 30-40 FPS stable, no drops.

Still I want this SpeedStep enabled, sine I gain like 20-30 FPS more. But I dont want the FPS drops..

So you're telling me to downclock the memory to 700? Will this fix the throttling issue?

Ive tried latest bios and firmware, not helping.

If I set MemoryClock to its default to 900, the WOT game drops a lot.
If I downclock to only 700 the FPS throttling are more rarelly, but still present.
To me it helped the BIOS EC firmware flashing. Not 100% but helps to me.
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pumiklos

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #42 on: 27-March-12, 12:49:43 »

I tought so to, but this guy said he fixed it by underclocking hes graphic card. Thats why I'm asking :p

I think the FPS drops is because of temp problems with SpeeStep on, but I'm not sure.

The SpeedStep function in BIOS can do in Windows too. You go to the energy scheme, and there at detailed options you can set your CPU to work on 100% which means that TurboBoost is enabled, therefore the i5-2410M processor works from its economical function until 2,9 turboboosted, dependig from the program (game).
If you adjust processor to work at 99%, then TurboBoost is disabled, and the CPU only works at max. 2,3 Ghz, its maximum, without TurboBoost.
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Blixmo

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #43 on: 27-March-12, 13:20:49 »

The SpeedStep function in BIOS can do in Windows too. You go to the energy scheme, and there at detailed options you can set your CPU to work on 100% which means that TurboBoost is enabled, therefore the i5-2410M processor works from its economical function until 2,9 turboboosted, dependig from the program (game).
If you adjust processor to work at 99%, then TurboBoost is disabled, and the CPU only works at max. 2,3 Ghz, its maximum, without TurboBoost.

Ive tried this to, but I still get the FPS drops. The only way I've found around it, is to set off SpeedStep in BIOS. But as I said, I loose like 20-30 FPS while playing with this. But atleast its stable.

Its so retarded that you buy an expensive gaming laptop and its just :censored: , you have to underclock it or disable powerboost functions to make it work.

But I will try this underclock on the graphic card to, worth a try!

Thx!
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pumiklos

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #44 on: 28-March-12, 02:34:21 »

....
Its so retarded that you buy an expensive gaming laptop and its just :censored: , you have to underclock it or disable powerboost functions to make it work.
....

 :(
So expensive was to me too this laptop. And I get a lot of worry things with it.  :(
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Blixmo

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #45 on: 28-March-12, 03:55:30 »

I can get it if this problem excist when the product is new, but not after months/years. They should listen to all of us who got this problem, just google it and you will find alot of threads. I've also contacted the support alot of times, and they're promising an EC or BIOS update for this, still nothing, after months of waiting.

Just look at this thread, almost 8000 views and still not a solution to fix this, with SpeedStep ON.

"Expensive gaming-laptop with FPS drops and heat problems, buy it now"

Never MSI again, and I will never recommend it either.
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sabretooth

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #46 on: 28-March-12, 10:07:57 »

Ive tried this to, but I still get the FPS drops. The only way I've found around it, is to set off SpeedStep in BIOS. But as I said, I loose like 20-30 FPS while playing with this. But atleast its stable.

Its so retarded that you buy an expensive gaming laptop and its just :censored: , you have to underclock it or disable powerboost functions to make it work.

But I will try this underclock on the graphic card to, worth a try!

Thx!

Try this.


http://www.iobit.com/gamebooster.html
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pumiklos

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #47 on: 28-March-12, 12:01:50 »

Try this.


http://www.iobit.com/gamebooster.html

NO, no and no helping for nothing the Gamebooster program for our throttling issues with this MSI laptop.
I have Gamebooster, it is right that this program shut down a lot of Windows services and some running applications that works in the background in Windows, BUT NOR RESOLVE our throttling problems. I tried, i have this program, but not helping for us.
 :cry:
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pumiklos

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #48 on: 28-March-12, 12:15:31 »

Now,
I discovered, that helps a lot if I set in Nvidia Control Panel the following:
in 3DSettings > Manage 3D Settings > Maximum prerendered frames this I set value 0, and not the standard 3 (you may choice from 0 to 8)
Setting value to 0 (zero) you dont allow CPU to work supplimentary helping the GPU, so, in this way CPU is working only for itself and graphical prerendered frames it do the GPU. Our GPU of GT 555M is one good, it can face for graphical calculations in the game.
So, idea is, to prohibit CPU from working extra things (in our case to GPU) , this way it less overheat CPU, less throttling.
Try it.
Me helps.
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Blixmo

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Re: [Problem] GE620DX[SWE] also known as GE620DX-291NE
« Reply #49 on: 28-March-12, 15:08:23 »

Now,
I discovered, that helps a lot if I set in Nvidia Control Panel the following:
in 3DSettings > Manage 3D Settings > Maximum prerendered frames this I set value 0, and not the standard 3 (you may choice from 0 to 8)
Setting value to 0 (zero) you dont allow CPU to work supplimentary helping the GPU, so, in this way CPU is working only for itself and graphical prerendered frames it do the GPU. Our GPU of GT 555M is one good, it can face for graphical calculations in the game.
So, idea is, to prohibit CPU from working extra things (in our case to GPU) , this way it less overheat CPU, less throttling.
Try it.
Me helps.

I will try this one for sure! After some hours gaming I will get back with a reply! If this works its insane, ive been looking for solutions for months, and not even MSI could help me.

Cheers!
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