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Author Topic: Z77A-GD65 PCI-E Problem  (Read 15096 times)

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allust47

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Z77A-GD65 PCI-E Problem
« on: 11-September-12, 18:42:35 »

I just got parts for a new build, and I'm having trouble getting the motherboard to detect my video card. The card is a GTX 670, and I've also tried my GTX 580 as well. I've tried them in each of the two top most PCI-E slots and I cannot get a signal from them.

The onboard video works fine.

I have tried playing with all of the related integrated/pci options in the BIOS and I am not having any luck. I can't even install drivers for the card because it says there is no compatible card, and it doesn't show up in device manager.

It is fully powered and the power supply is solid. I have also tried the GTX 670 in my older PC and it works fine so I know it isn't the card.

I'm suspecting faulty PCI ports which means I need to RMA this but in case someone has an idea for something else to try I figured I'd post here first.
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Re: Z77A-GD65 PCI-E Problem
« Reply #1 on: 11-September-12, 18:46:30 »

For giggles first do a full cmos clear and start the computer plugged into the discrete card which is installed into the top PCIE gen slot.
Make sure both power connectors are hooked to the GTX 670
What PSU do you have.
(Power requirement: GeForce GTX 670 - 30A and a 500W PSU minimum ; GeForce GTX 580 - 40A and a 600W PSU minimum)

Assuming everything was hooked up properly and the PSU is adequete try this:
Remove the mobo and check for extra stand off under it, while the mobo is out, set it on a table with bright light and inspect the cpu pins with a magnifying glass or zoom from an hd camera. Even 1 or two being slightly bent can cause this and the pins can be bent by over or un-even tightening of the cooler or breathing too hard on them. (last parts a joke of course)

Edit: What bios version and Cpu are you using?
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #2 on: 11-September-12, 18:59:43 »

I'll give resetting the CMOS a try this afternoon.

The PSU is a Seasonic X850 which is 850w and 70A on the 12v rail.

The CPU is a Intel Core i5 3570K. I did remove the CPU once to make sure it was seated properly and then reset it. I didn't peceive any bent pins but I can look again if nothing else works and I do RMA it as a last resort check.

When you say check for extra standoff, do you mean an extra standoff that might be touching the back of the board and possibly causing a short?

I will check back in with the following information, but during boot the diagnostic LED's have displayed a couple of different numbers. I wasn't sure if this process would stop once it hit an error, or if it will cycle through all error codes and then boot. If that's the case I recall seeing:

A2
99
A0 <- This one is after it boots in to windows.
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Re: Z77A-GD65 PCI-E Problem
« Reply #3 on: 11-September-12, 19:03:48 »

A0 stays when you boot.
If it boots into Windows, you have no problem.
The A6X beta BIOS up to I think A68 will display the CPU temp instead. Quite a  nice feature that I believe has been overseen or removed again with the latest beta BIOS versions. A real shame. Can only hope they put it back again.
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Re: Z77A-GD65 PCI-E Problem
« Reply #4 on: 11-September-12, 19:06:14 »

Core i5 Ivy Bridge i5-3570K 100 3.40 1M 6M E1 77 7751vA3.zip  release date of this bios is 2012-03-27, so if that mobo was manufactured prior to that, it may not have full cpu support.
If the system posts w/ igd, check the bios version in uefi/bio and if nessesary, download the newest version: http://www.msi.com/product/mb/Z77A-GD65.html#/?div=BIOS
Use the forums flash tool to prepare the usb stick for flashing:
>>Use the MSI HQ Forum USB flasher<<

An alternate way to identify the bios is to look for a green sticker on the bios chip or check the date code in the S/N.

Quote
When you say check for extra standoff, do you mean an extra standoff that might be touching the back of the board and possibly causing a short?
Yes, this is a very common issue.

If the pins were bent, they can usually be "fixed" you just need a very small object in order straighten them.

Quote
If it boots into Windows, you have no problem.
This only happens with the IGD correct? You cannot get the discrete cards to be detected is the issue right?
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #5 on: 11-September-12, 19:15:01 »

I installed that 10.5 bios last night...at least I think. I put the files on a USB stick and used the...M Flash I think it was and selected it off the USB stick. It updated and rebooted but didn't come back on. I tried to power it back on a few times and it wouldn't turn on fully until I unplugged it and let it sit for maybe 2-3 minutes and then plugged it back in and turned it on. I even switched from bios 1 to bios 2 (bios 2 didn't boot either) and it's on bios 1 now which I believe is the 10.5 version but maybe I should use the method in your post and try to update it again.

The PC posts to Windows no matter what. If I have a video card plugged in or not, unfortunately it seems to be because the motherboard doesn't know it's plugged in  :undecided:
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Re: Z77A-GD65 PCI-E Problem
« Reply #6 on: 11-September-12, 19:45:49 »

I installed that 10.5 bios last night...at least I think. I put the files on a USB stick and used the...M Flash I think it was and selected it off the USB stick. It updated and rebooted but didn't come back on. I tried to power it back on a few times and it wouldn't turn on fully until I unplugged it and let it sit for maybe 2-3 minutes and then plugged it back in and turned it on. I even switched from bios 1 to bios 2 (bios 2 didn't boot either) and it's on bios 1 now which I believe is the 10.5 version but maybe I should use the method in your post and try to update it again.

The PC posts to Windows no matter what. If I have a video card plugged in or not, unfortunately it seems to be because the motherboard doesn't know it's plugged in  :undecided:

You can check to see if you corrupted the primary bios by checking the lights, although I can't seem to find it in the manual. You may want to enter the bios and if the bios version is the older version, enable multi bios update
BIOS and it will flash the non working bios w/ the working one.
→ SECURITY → "Multi BIOS Auto Update"
If you are at 10.5 already that would suggest the flash suceeded, proceed to clear the cmos and retest then check for shorts / bent pins et al. Good luck.
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #7 on: 11-September-12, 20:02:40 »

Hmm, reset cmos (unplugged, removed battery for about 2-3 minutes) and now it won't display even from the internal graphics port. Shows A2 on the debug readout.
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #8 on: 11-September-12, 20:08:27 »

Ahhh it looks like it's working...!

I was trying to use the onboard graphics first w/ a standard VGA cable to my 2nd monitor and it wasn't working...it wasn't working on the graphics card either with a VGA > DVI adapter.

I then plugged a DVI cable from my primary monitor to the video card it came on!

Going to move some things around and test it for sure but I think resetting the CMOS fixed it!
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #9 on: 13-September-12, 19:20:07 »

Now that my rig is up and running (thanks again for your help!) I had another question.

Are there any settings in the bios I should be changing to increase the post time for this motherboard? I have an SSD loaded and once it gets past the MSI boot screen, it loads up incredibly fast, but it seems like there is a slight delay prior to this (black screen with some numbers in the bottom corner). The MSI boot screen actually comes and goes pretty quick too. Just want to make sure I've "trimmed the fat" off my boot time as much as possible.
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Re: Z77A-GD65 PCI-E Problem
« Reply #10 on: 13-September-12, 19:26:24 »

The numbers signify different components being initialized, there isn't much you can do about that.
Unless it is hanging, it is what it is...
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #11 on: 14-September-12, 22:58:52 »

Sigh nothing with this board is easy. I got my 2 additional sticks of RAM today and went to plug them in, and of course - Error 55.

The new sticks work by themselves just fine, but the minute I try to put them in slots 2 and 4 I just get Error 55 boot loop.

Tried resetting CMOS, bios is up to date (E7751IMS V10.5) and chipset drivers are up to date, and nothing. Pretty sure no pins on the cpu are bent. I just don't get why 2 sticks work in slots 1 and 3 but 4 won't work.

Starting to debate whether I should just return the board and not even bother with a new one since this seems like a problem.
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #12 on: 14-September-12, 23:24:36 »

Okay so it doesn't work with 16GB via 4 sticks of these:

G.SKILL Ares Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-1600C9D-8GAB


But it works with 8GB via 4 sticks of these:

G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model


AND I tried my Ares sticks in my old PC and the 2 new ones work but the 2 old ones don't...which is weird because both sets of my Ares ram work seperately in my new rig...until I put all 4 together.

3 of the new Ares sticks will work, but 4 will not. Any combination of 3, so it isn't just one stick.

Also, with 3 sticks in, windows 7 says 12GB (7.47 usable) which is the same amount of usable memory it said I had when I had 8GB in.

What is going on here?
« Last Edit: 14-September-12, 23:56:20 by allust47 »
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Re: Z77A-GD65 PCI-E Problem
« Reply #13 on: 14-September-12, 23:58:46 »

Some kits, even with the same part number will not work together. That brand has warnings about it at their website with a number of their kits. You want 4 sticks of RAM? Get a 4 stick kit that is matched.
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Re: Z77A-GD65 PCI-E Problem
« Reply #14 on: 15-September-12, 00:11:49 »

I'm thinking it has to be the RAM if 4 sticks of another G.Skill brand work...I'll order something that is listed on MSI's compatibility list and see if I can find it in a 4 stick set.

I really don't want it to be an issue with the motherboard.
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Re: Z77A-GD65 PCI-E Problem
« Reply #15 on: 15-September-12, 00:19:50 »

I'm thinking it has to be the RAM if 4 sticks of another G.Skill brand work...I really don't want it to be an issue with the motherboard.

When 4 other sticks do work, it is fairly certain it is not the board. Keep in mind that RAM 'not' on the MSI recommended list doesn't mean they won't work. They don't take the time to test everything that is available in the market.

Have a look at the Corsair 4 stick matched kits to see what they have to offer. Since your CPU IMC supports 1600 RAM speed, that would be a good RAM speed for the platform.
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #16 on: 15-September-12, 00:23:21 »

Alright I'll give Corsair a shot. These are 1600 and I tried lowering them to 1333 to see if they would work but no go. Bummer.
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Re: Z77A-GD65 PCI-E Problem
« Reply #17 on: 15-September-12, 00:30:14 »

Wait so what is the difference on their list between DDRIII 1600 and DDRIII 1600 (OC). They don't seem to have many Corsair 4GB sticks on there
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Re: Z77A-GD65 PCI-E Problem
« Reply #18 on: 15-September-12, 01:44:44 »

the differance is the 1600 are using 1600mhz chips the 1600 OC are 1333mhz chips overclocked to 1600mhz
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Re: Z77A-GD65 PCI-E Problem
« Reply #19 on: 15-September-12, 03:50:54 »

Corsair currently only uses 1333 chip in their memory. A few manufacturers are using 1600 here and there, but it is rare.
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #20 on: 15-September-12, 04:01:24 »

Should something like this suffice?

http://www.newegg.com/Product/Product.aspx?Item=N82E16820145347

CORSAIR Vengeance 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CMZ16GX3M4A1600C9B
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Re: Z77A-GD65 PCI-E Problem
« Reply #21 on: 15-September-12, 04:05:49 »

If you need 16gb, you can also get 8GB x 2.

That kit should be fine though, also check out the dominator line. They are really easy on the eyes and work great.
https://forum-en.msi.com/index.php?topic=160699.msg1185083#new
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #22 on: 15-September-12, 04:17:32 »

Thanks for the suggestion, I used Corsair for my RAM a number of years ago and I remember them being pretty reliable. I guess at this point I just want to make sure I pick one that shouldn't cause a weird issue like this one. That might mean using a 2x8 setup instead of 4x4
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Re: Z77A-GD65 PCI-E Problem
« Reply #23 on: 15-September-12, 04:18:55 »

4x4 should work fine, but with 2 sticks if you ever so desired you could overclock the ram more. Just make sure you by a matched kit, if you read that review, you can see how undertimed we managed to get our corsair ram. It's def. good stuff!
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Re: Z77A-GD65 PCI-E Problem
« Reply #24 on: 15-September-12, 04:27:36 »

You seem very knowledgeable and I don't know if you got a chance to see my issue with the RAM, do you think it's more likely that the issue is with the compatibility in the RAM kits that I bought and less likely that it is a motherboard issue since 4 sticks of my old ram worked?
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Re: Z77A-GD65 PCI-E Problem
« Reply #25 on: 15-September-12, 04:33:19 »



If you bought 2 seperate kits for 4x4gb, there is a good chance that that is the issue. In order for you to use 4 sticks, the sticks need to match perfectly if you want to run them at full speed or often times at all.

Also, Gskill memory has been problematic for some reason as well, I am just noting that we see all of issues here with them, not that they are a bad company or anything like that.
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Re: Z77A-GD65 PCI-E Problem
« Reply #26 on: 21-September-12, 02:06:27 »

The new 16GB kit works great. The only thing I'm noticing now is the diagnostic LED changes from A0 to 03 sometimes. Maybe after the PC has been 'sleeping' but not 100% confirmed. Don't really notice any crashes or anything. Manual indicates Northbridge Power Initialization
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Re: Z77A-GD65 PCI-E Problem
« Reply #27 on: 21-September-12, 03:41:39 »

A0: Normal Operation
S3: Sleep state 3
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Re: Z77A-GD65 PCI-E Problem
« Reply #28 on: 21-September-12, 04:28:03 »

The diagnostic LED displays the last code before the windows boot starts. The A6X beta BIOS versions then had the added feature that the it displays the CPU temp which was a nice function. This apparantly changed again after A69 beta. Maybe an oversight from MSI ? I don't know if the latest beta has the CPU temp display again. Maybe someone can verify that. I have remained on the A67.
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Re: Z77A-GD65 PCI-E Problem
« Reply #29 on: 21-September-12, 18:48:58 »

The diagnostic LED displays the last code before the windows boot starts. The A6X beta BIOS versions then had the added feature that the it displays the CPU temp which was a nice function. This apparantly changed again after A69 beta. Maybe an oversight from MSI ? I don't know if the latest beta has the CPU temp display again. Maybe someone can verify that. I have remained on the A67.

Yes V10.6B14 (E7751IMS.A6D) has the CPU temp reading again.
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Re: Z77A-GD65 PCI-E Problem
« Reply #30 on: 21-September-12, 19:05:04 »

Quote
Yes V10.6B14 (E7751IMS.A6D) has the CPU temp reading again.
  :biggthumbsup:
Appreciate the heads up. I'll await some more releases before flashing again. A67 works well for my HW combo at this time.
Also of not, since the Ivy CPU on this board, not a single LAN issue anymore. Everything is working like it should.
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3.Z97 Extreme 4;4790K;Noctua NH-C14; Win7-64;MSI GTX660Ti PE;Corsair 4X4Gb CML16GX3M4A2133C11B;TX650;Neutron 256GB SSD;ST1000GB;WD300V-R;SonyDVD; 



"veni vedi doctus"
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #31 on: 08-November-12, 22:40:04 »

Hate to resurrect the dead, but by god this board is doing it again.

I had to RMA my video card, and I get the replacement and what-do-ya-know, it won't display unless I'm hooked up to internal graphics port.

First time I connected it, it wouldn't. Second time it would. I installed graphics drivers, rebooted, and it wouldn't work. Then it would, now it doesn't no matter what I do.

I'm about to take this board out and smash it over my knee. I don't think I can even RMA it at this point. Based on other threads it seems this board has a severe issue with it's PCI slot.
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xmad

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Re: Z77A-GD65 PCI-E Problem
« Reply #32 on: 08-November-12, 22:49:37 »

It is usually bent pins, try re-seating the cpu and inspecting the pins again.

Also, have you tried the other pci slot?

What OS are you using?

Have you updated the mb to the most recent bios?

http://www.msi.com/product/mb/Z77A-GD65.html#/?div=BIOS

Finally test the vga in another computer to see if the issue is with the card or others.
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #33 on: 08-November-12, 22:54:22 »

The CPU is fine, the first GTX 670 I had in here was working flawlessly but I had to RMA it because the fan was noisy. I got the new one and it suddenly decides to stop detecting it. I just updated to the newest bios and same issue. I'd like to think it's being fickle since the first card worked just fine, and this one worked a couple of times up until now.
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xmad

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Re: Z77A-GD65 PCI-E Problem
« Reply #34 on: 08-November-12, 23:15:02 »

Try to test the "new" vga in another computer if it acts up there as well, they must have sent you a bad one.

Is it a msi card?
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #35 on: 08-November-12, 23:20:04 »

I tested the new card in my old PC, and it worked fine.

Right before I put my new card into this PC with the MSI mobo, I had a GTX 580 in there working fine.

I don't get why it's acting up with this new card, now more than ever after testing it in another PC and having it work.
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xmad

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Re: Z77A-GD65 PCI-E Problem
« Reply #36 on: 08-November-12, 23:22:31 »

Try clearing the cmos after installing the "new" card and retesting.
You have win 7 on this computer right?

After that, swap the psu out of your old pc into the new one to see if perhaps that is the issue.
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #37 on: 08-November-12, 23:56:37 »

Cleared CMOS - same result
Power supply tested fine

I tried the card in the 2nd PCI slot and it works.

I also tried my GTX 580 in the first slot again just to verify it works, and it did. I immediately pulled it out and put the GTX 670 back in the 1st slot, and it won't work.

I don't understand how the first slot is working with my 580 but not my 670.

I'm starting to lose my mind, I'm afraid.
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xmad

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Re: Z77A-GD65 PCI-E Problem
« Reply #38 on: 09-November-12, 00:17:12 »

Is the 670 bigger and not seating properly in the top slot?

Is the 670 msi? If so which card ecactly, what is the s/n and can you upload a copy of the vbios and give a link?
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #39 on: 09-November-12, 00:52:11 »

It is bigger, but I don't perceive it to not be sitting properly.

It's a Galaxy GTX 670

"Galaxy 67NPH6DV6KXZ GeForce GTX 670 GC 2GB 256-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card"

http://www.newegg.com/Product/Product.aspx?Item=N82E16814162109


Not sure what you mean by upload a copy of the vbios
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #40 on: 09-November-12, 01:07:13 »

I uploaded the vbios here:

http://www.filedropper.com/gk104
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Re: Z77A-GD65 PCI-E Problem
« Reply #41 on: 09-November-12, 01:26:36 »

Cant help with non msi cards contact galaxy and ask them about about avnios update.

Also go into bios and disable pcie 3.0 then retest
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #42 on: 09-November-12, 02:06:28 »

If you mean Disable PCIE Gen3 I have that disabled and same result.

Guess I'll have to see if Galaxy can offer me anything :|
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MSI Z77A-GD65
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xmad

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Re: Z77A-GD65 PCI-E Problem
« Reply #43 on: 09-November-12, 02:21:02 »

Yep, it's defiantly a strange issue. The card works in another computer and on the 2nd slot on your computer.

Another card slightly smaller but still a high powered vga works in both slots in your computer.

You swapped the psu from the other computer to verify its not that, but we are back at it did work in the 2nd slot. :bonk:

So next step is to see in there is a new vbios and try it with the new version.

What makes it even more interesting is the same card worked fine before rma right? So that makes me want to jump right to the card being the issue.
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #44 on: 09-November-12, 02:59:47 »

Yes, the original 670 I had worked fine but it was making weird fan noise so I RMA'd it and got a replacement, and the replacement is being fickle.

The replacement did work once, but when I rebooted it stopped being detected :|
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Re: Z77A-GD65 PCI-E Problem
« Reply #45 on: 09-November-12, 03:09:19 »

I think they sent you a dud  :biggthumbsdown:

It's just weird it works in the other computer, but anyway better to not make a mountain out of a mole hill lol.
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #46 on: 09-November-12, 14:26:14 »

Yes, the whole situation is very weird since it works in my old rig and worked briefly in my new rig when I first got it.

I'm going to send their support an email again and see if they will just send me a new card.

Although I was thinking about going SLI anyway, so maybe this is my PC's way of telling me to just buy a second card and hope it works in the top slot.  :idea:
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #47 on: 09-November-12, 22:44:43 »

The plot thickens...

When I got home today I decided to give it one more shot and I switched my 670 back up my top PCI-E slot.

When I did this, I switched the power switch on the back of my power supply off as I always do before I pull components.

I plugged the card back in, flipped the switch back to ON and then hit the power button. The power came on the the display worked!

I immediately shut back down when I got to windows to make sure it worked, and sure enough when I powered down and hit the power button, it didn't work.

What I did next was power down, and then I hit the switch on back of the PSU again. I hit the power button on the case while the power supply switch was set to OFF (which means the PC didn't turn on) but then I switched the power supply switch back to ON and the PC started up, and the display worked.

I tested this over and over again, and the display comes on when I turn the PC on via the power switch on the back of the PSU.

Does this mean it might be something with the PSU after all?
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xmad

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Re: Z77A-GD65 PCI-E Problem
« Reply #48 on: 09-November-12, 22:52:32 »

I thought you told me you switched the psu with your friends?

Yes it sounds like the psu is the problem.
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allust47

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Re: Z77A-GD65 PCI-E Problem
« Reply #49 on: 09-November-12, 23:12:20 »

Yes, I did switch the PSU but I was still having the issue although I only tried it once, so it may have been something else in conjunction with that.

Is there something about how a PSU functions that would be causing such a problem when using the switch on the back vs. power switch on a case?
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