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Author Topic: Freezing issues with MSI 970A-G43 and AMD FX 8320  (Read 18178 times)

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Adresch

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Hey all,

I bought my brother a new system a few days ago, but he has had serious issues with the machine crashing ever since.
The machine has had a fresh installation of Windows 7, it has all the latest drivers for both motherboard, sound, chipset and video card (Latest VGA driver tested as well as the latest Beta version)

I thought the problem might be with the VGA card, as the computer would just shut off during 3d Gaming, but it also seems to happen when surfing the internet or doing normal "2d" activities

What happens is the computer will just seemingly shut off, the LED lights on the front of the case, around the dials, start blinking and the only way to get it back up again, is to turn if off at the power supply unit and then turn it back on again.

I'll paste in what my brother sent me (As I live in the UK and can't see the machine crashing myself), he said:

I dunno what the issue is but, last night the comp just shut off in middle of game play on 3 different games, and the lights were flashing, I had to turn complete power off to the power box and back on to restart comp, I kept checking all my temps with speccy and speed fan and nothing seemed high at all, also when it shuts off and I re start it, a lot of my desktop icons move around to different spots,

Update: crashed a few times on me, once playing euro, once just browsing Internet 5 min after the first one, changed out ram just for shots and giggles and ran euro on ultra for about 5 min and crashed. I dl a gpu monitor gadget, was accurate on temp but said the gpu was 0% but with just Internet would randomly jump to 99% or 40% then back to 0 and would stay and eventually crash

Spec is:

AMD FX-8320 3.5GHZ EIGHT CORE
500GB SATA III 6GB/S 7200RPM 16MB
COOLERMASTER SEIDON 120M WATER COOLER
4Gb DDR3 / 1600 MHZ MEMORY
MSI 970A-G43 AMD 970 CROSSFIRE AM3+ DDR3 USB 3.0 SATA
CORSAIR 500 WATTS CX500 V2 80 PLUS POWER SUPPLY
ASUS XONAR DG 5.1 CHANNELS PCI XONAR DG SOUND CARD
AMD RADEON 7750 2GB PCI-E

There was a concern I did have when I did search earlier, via a thread on Tomshardware in which a similiar board had issues with the FX8350's wattage going above the stated 125 watts and causing the board to freeze.

It's a different board/chip, but I wonder if the wattage of the CPU goes above 125W and causes problems on the board? Hmm
I feel really guilty right now, because I bought this for him as a present, it was $700ish plus shipping etc and it's been nothing but problems ever since.
I'm going to see what version of Bios he's running when he gets out of bed, but the Live Update software said there were no updates, but I'll have him check manually.

Another issue I noted, was I sent him some ram before the PC arrived, which was:

XMS3 — 8GB Dual Channel DDR3 Memory Kit (CMX8GX3M2A1333C9)

He originally put that ram in with the existing 4gb of ram, so I thought it "Might" be a conflict, due to them having a different Mhz value
So I had him remove the 4gb stick that came with the PC
As soon as he entered the bios, it froze and did so twice
So he removed that ram and put back the original 4gb stick and the bios worked
No idea if the two are related.
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flobelix

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« Reply #1 on: 14-July-13, 13:06:31 »

Quote
It's a different board/chip, but I wonder if the wattage of the CPU goes above 125W and causes problems on the board? Hmm

It#s the same with the FX8320 as it will exceed 125w as well. Furthermore 970A-G43 even lacks any cooling for the vrms what makes the situation even worse. On top of that the vrms have zero airflow because your brother uses a liquid cooling system.

Ask him to put a fan on the vrms. He can place it improvisational on the cpu socket area blowing down there and retry. Maybe that helps.
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MSI X99A XPOWER AC (MS-7881) Bios A.1 
Core i7 5820K @ 4252.36 MHz (34 * 125.07 MHz), 1.199v
Corsair H110 Liquid CPU Cooler
16GB (4 x 4GB) Corsair CMK16GX4M4A2666C16B @ 1500.9 MHz (DDR4-3000), 18-20-20-40-2T 1.35v
GTX 980TI GAMING 6G
256GB Samsung 830 SSD + 512GB Crucial MX100 SSD + 128GB Samsung 830 SSD
Corsair RM1000 +12V: 83.30A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
HAF XB EVO case

Adresch

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« Reply #2 on: 14-July-13, 13:15:50 »

Thanks for the reply, but I have to ask, why is the 8320 listed as compatible for this board, if it has known issues?
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flobelix

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« Reply #3 on: 14-July-13, 13:20:52 »

It's no really known issue with that particular board but a likely explanation. This is a Users-to-Users Forum. We don't know how MSI determines compatibility but no AMD board manufacturer excludes the FX processors although those are overstressing most current boards' power designs.
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MSI X99A XPOWER AC (MS-7881) Bios A.1 
Core i7 5820K @ 4252.36 MHz (34 * 125.07 MHz), 1.199v
Corsair H110 Liquid CPU Cooler
16GB (4 x 4GB) Corsair CMK16GX4M4A2666C16B @ 1500.9 MHz (DDR4-3000), 18-20-20-40-2T 1.35v
GTX 980TI GAMING 6G
256GB Samsung 830 SSD + 512GB Crucial MX100 SSD + 128GB Samsung 830 SSD
Corsair RM1000 +12V: 83.30A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
HAF XB EVO case

Adresch

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« Reply #4 on: 14-July-13, 13:22:26 »

I appreciate the reply, thanks

So I guess the alternative is get another board, or a lower spec CPU with lower voltage, or position a fan to blow on the VRM.
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flobelix

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« Reply #5 on: 14-July-13, 13:24:06 »

He should try the fan first. At least could be that the lacking vrm cooling is not the problem causing the shutdowns.
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MSI X99A XPOWER AC (MS-7881) Bios A.1 
Core i7 5820K @ 4252.36 MHz (34 * 125.07 MHz), 1.199v
Corsair H110 Liquid CPU Cooler
16GB (4 x 4GB) Corsair CMK16GX4M4A2666C16B @ 1500.9 MHz (DDR4-3000), 18-20-20-40-2T 1.35v
GTX 980TI GAMING 6G
256GB Samsung 830 SSD + 512GB Crucial MX100 SSD + 128GB Samsung 830 SSD
Corsair RM1000 +12V: 83.30A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
HAF XB EVO case

Adresch

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« Reply #6 on: 14-July-13, 13:25:29 »

Thanks again, yea I suppose if he's running an older bios, an update can't hurt

I noticed the latest bios for his board, addresses stability fixes/issues.

I'll give that a try.
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