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Author Topic: K9N6GM (MS-7309) Series - USB Mouse problem  (Read 930 times)

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Cholek

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K9N6GM (MS-7309) Series - USB Mouse problem
« on: 20-November-13, 20:46:44 »

Hello, I'm desperate. Last couple of days I'm having mouse issue. My mouse stucks from time to time and sometimes it even stop working so I must reconnect the mouse to make it work again. I followed some of my czech friends solutions, but non of them worked. There are no error messages, no warning brands, etc...on other PC, my mouse is working properly. So there must be something wrong with my system. I also tried to find some new drivers for my motherboard, but no succes, it seems that my mboard is too old. Is there anyone who would try to help me solving this problem? I would pay a fortune to make my mouse functional again. Sorry for my english, but as I said, I'm not from the english speaking country. Thank for your help :)

Motherboard: K9N6GM (MS-7309) Series
Processor: AMD Athlon 64 X2 6000+
Video: NVIDIA GeForce 9600 GT
BIOS: V 1.11


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Nichrome

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Re: K9N6GM (MS-7309) Series - USB Mouse problem
« Reply #1 on: 20-November-13, 21:27:43 »

Hi,
we can't help with little amount of information, and we don't even know if the mouse is wired or wireless? In this case model of mouse would be more useful
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Cholek

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Re: K9N6GM (MS-7309) Series - USB Mouse problem
« Reply #2 on: 20-November-13, 21:34:05 »

Ok, sorry...I'll add more info... mouse is wiered (I thought USB Mouse problem will be enough). Its mouse CONNECT IT Battle Mouse CI-78. Not really known in foreign countries I would say. What else can I say...I have WIN 7 Ultimate....what else?
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Nichrome

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Re: K9N6GM (MS-7309) Series - USB Mouse problem
« Reply #3 on: 20-November-13, 21:41:50 »

Well..
please have a look at this https://forum-en.msi.com/index.php?topic=38822.0 Posting guide.

Try to update all the drivers.
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MSI Z97 Gaming 9 AC
Intel Core i5 4670T @2.9GHz
MSI GTX780Ti Gaming 3G OC
Custom Watercooling Loop
Corsair Carbide Air 540
Corsair CX750M
Corsair Vengeance Pro Red 4x4GB @2133MHz
Creative Sound Blaster Z
2x Kingston 120GB SSD, Crucial 120GB & Samsung 120GB SSD in RAID 0 :rolleyes_anim:
WD Black 1TB
Windows 7 Ultimate 64 bit

I only take responsibility for what I say, not for what you understand.

Also any posts are my own views, and not MSI's, unless I officially state/quote something from them

Cholek

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Re: K9N6GM (MS-7309) Series - USB Mouse problem
« Reply #4 on: 24-November-13, 14:54:54 »

Ok, there is some more info about my comp.

Board: MSI K9N6GM (MS-7309) Series
Bios: Version 1.11
VGA: nVidia GeForce 9600 GT 512MB
PSU: EC 350X PFC
AMD Athlon 64 X2 Dual Core Processor 6000+
MEM: A-Data Technology 2x1Gb, DDR2
HDD: Seagate Barracuda 7200.7 ST3120022A - 120GB, 7200 rpm
COOLER: ?
OS: Windows 7 32bit Ultimate

Steps I already made to solve my problem:

1) I scaned my PC for any type of mallware, spyware, etc...no problems
2) I tried my mouse on another PC - worked fine
3) I tried diferent mouse on my PC - worked fine
3) I tried to put my mouse into diferent USB's - no succes
4) I tried to find some new drivers for my motherboard - that might be the solution but I did not find them
5) I turned off the option to allow my computer shut down USB devices because of power saving
6) Event protcol - no alerts

That should be all steps I tried to solve my problem.
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Nichrome

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Re: K9N6GM (MS-7309) Series - USB Mouse problem
« Reply #5 on: 24-November-13, 15:20:47 »

Have you looked into BIOS for some USB options?
You may also try to run windows @ Safe Mode (F8 during boot and choose Safe Mode) and see if it works/not works there. Also have a look if the USBs on your mobo are not dusty or anything (that might be also a problem).
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MSI Z97 Gaming 9 AC
Intel Core i5 4670T @2.9GHz
MSI GTX780Ti Gaming 3G OC
Custom Watercooling Loop
Corsair Carbide Air 540
Corsair CX750M
Corsair Vengeance Pro Red 4x4GB @2133MHz
Creative Sound Blaster Z
2x Kingston 120GB SSD, Crucial 120GB & Samsung 120GB SSD in RAID 0 :rolleyes_anim:
WD Black 1TB
Windows 7 Ultimate 64 bit

I only take responsibility for what I say, not for what you understand.

Also any posts are my own views, and not MSI's, unless I officially state/quote something from them

Cholek

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Re: K9N6GM (MS-7309) Series - USB Mouse problem
« Reply #6 on: 24-November-13, 16:04:14 »

Well...now I figured out, that mouse cabel is damaged a little....but really just a little....by an angle of my table I suppose. I fixed the cabel and we'll see, if the problem was solved. If not, I'll lett you know and we can continue. So far thanks for your patience. :)
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Nichrome

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Re: K9N6GM (MS-7309) Series - USB Mouse problem
« Reply #7 on: 24-November-13, 16:47:48 »

I thought about broken cable, but you said that you've tried the mouse on other computer so I didn't mention it though. Good to hear you got a solution/found a problem.  :hat tip:
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MSI Z97 Gaming 9 AC
Intel Core i5 4670T @2.9GHz
MSI GTX780Ti Gaming 3G OC
Custom Watercooling Loop
Corsair Carbide Air 540
Corsair CX750M
Corsair Vengeance Pro Red 4x4GB @2133MHz
Creative Sound Blaster Z
2x Kingston 120GB SSD, Crucial 120GB & Samsung 120GB SSD in RAID 0 :rolleyes_anim:
WD Black 1TB
Windows 7 Ultimate 64 bit

I only take responsibility for what I say, not for what you understand.

Also any posts are my own views, and not MSI's, unless I officially state/quote something from them

Cholek

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Re: K9N6GM (MS-7309) Series - USB Mouse problem
« Reply #8 on: 24-November-13, 17:00:16 »

It worked fine on another computer but that computer is laptop and that laptop was on the ground so the cable had no place where it could hurt itself. That I can't tell about my table. But now, another thing came to my head. From time to time it also happend, that the mouse turned itselff off so I had to reconnect the mouse. And I'm not sure if damaged cable is capable off doing this. Of course it can cause that the mouse stucks from time to time, but to completely turn it off?
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Cholek

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Re: K9N6GM (MS-7309) Series - USB Mouse problem
« Reply #9 on: 24-November-13, 17:08:21 »

Right after I wrote previous post, the problem is BACK! NOO! So...we are back at start. I was so bad in my previous life? :(
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