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Author Topic: K9N6GM (MS-7309) Series - USB Mouse problem  (Read 1536 times)

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Cholek

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K9N6GM (MS-7309) Series - USB Mouse problem
« on: 20-November-13, 20:46:44 »

Hello, I'm desperate. Last couple of days I'm having mouse issue. My mouse stucks from time to time and sometimes it even stop working so I must reconnect the mouse to make it work again. I followed some of my czech friends solutions, but non of them worked. There are no error messages, no warning brands, etc...on other PC, my mouse is working properly. So there must be something wrong with my system. I also tried to find some new drivers for my motherboard, but no succes, it seems that my mboard is too old. Is there anyone who would try to help me solving this problem? I would pay a fortune to make my mouse functional again. Sorry for my english, but as I said, I'm not from the english speaking country. Thank for your help :)

Motherboard: K9N6GM (MS-7309) Series
Processor: AMD Athlon 64 X2 6000+
Video: NVIDIA GeForce 9600 GT
BIOS: V 1.11


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Nichrome

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« Reply #1 on: 20-November-13, 21:27:43 »

Hi,
we can't help with little amount of information, and we don't even know if the mouse is wired or wireless? In this case model of mouse would be more useful
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Cholek

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« Reply #2 on: 20-November-13, 21:34:05 »

Ok, sorry...I'll add more info... mouse is wiered (I thought USB Mouse problem will be enough). Its mouse CONNECT IT Battle Mouse CI-78. Not really known in foreign countries I would say. What else can I say...I have WIN 7 Ultimate....what else?
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Nichrome

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« Reply #3 on: 20-November-13, 21:41:50 »

Well..
please have a look at this https://forum-en.msi.com/index.php?topic=38822.0 Posting guide.

Try to update all the drivers.
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Important links you should check!
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Cholek

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« Reply #4 on: 24-November-13, 14:54:54 »

Ok, there is some more info about my comp.

Board: MSI K9N6GM (MS-7309) Series
Bios: Version 1.11
VGA: nVidia GeForce 9600 GT 512MB
PSU: EC 350X PFC
AMD Athlon 64 X2 Dual Core Processor 6000+
MEM: A-Data Technology 2x1Gb, DDR2
HDD: Seagate Barracuda 7200.7 ST3120022A - 120GB, 7200 rpm
COOLER: ?
OS: Windows 7 32bit Ultimate

Steps I already made to solve my problem:

1) I scaned my PC for any type of mallware, spyware, etc...no problems
2) I tried my mouse on another PC - worked fine
3) I tried diferent mouse on my PC - worked fine
3) I tried to put my mouse into diferent USB's - no succes
4) I tried to find some new drivers for my motherboard - that might be the solution but I did not find them
5) I turned off the option to allow my computer shut down USB devices because of power saving
6) Event protcol - no alerts

That should be all steps I tried to solve my problem.
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Nichrome

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« Reply #5 on: 24-November-13, 15:20:47 »

Have you looked into BIOS for some USB options?
You may also try to run windows @ Safe Mode (F8 during boot and choose Safe Mode) and see if it works/not works there. Also have a look if the USBs on your mobo are not dusty or anything (that might be also a problem).
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I only take responsibility for what I say, not for what you understand.

Any posts are my own views! Unless I quote something that MSI shares with us!


Important links you should check!
>>Forum Rules<<>>Posting Guide<<>>How to contact MSI?<<>>Clear CMOS Guide<< >>LiveUpdate Issues?<< >>vBIOS Request Guide<<

Cholek

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« Reply #6 on: 24-November-13, 16:04:14 »

Well...now I figured out, that mouse cabel is damaged a little....but really just a little....by an angle of my table I suppose. I fixed the cabel and we'll see, if the problem was solved. If not, I'll lett you know and we can continue. So far thanks for your patience. :)
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