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Author Topic: How to fix issues with Killer Lan/WLan  (Read 221611 times)

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flobelixTopic starter

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Recently all MSI Gaming, MPower and XPower class mainboards as well as MSI Gaming notebooks do come with Killer Lan or even Killer WLan. Many reports about issues related to the Killer NICs can be found and result in a lot of frustration for the users.

Actually these problems (bluescreens, lags, bandwith limitations, connection losses, blocking entire net communication even of non Killer devices) aren't caused by the Killer NIC itself but the Killer software suite (meanwhile called Qualcomm Atheros Performance Suite) which controls the networking.



Unfortunately Qualcomm Atheros (as well as the Killer software packages available on MSI sites) does not allow to just install the driver but forces to install the software to install the driver.



To fix all issues while keeping the NIC fully functional one should use pure drivers without the suite which are offered >>here<<



Download this and decompress the archive.

Now we need to get rid of the Suite. To do so we'll use the Killer Cleaner (>>64bit<< / >>32bit<<):

 

This will completely remove the Killer software including the driverwhich is safer than just uninstalling the software via Windows (which will still also remove the driver). As you will lose the ethernet connection you should have the driver downloaded above ready to install.

It doesn't come with an installer but you can just enter Windows device manager after a reboot and choose to update the driver for the unknown ethernet device listed there. Now just point to the driver directory and Windows will do the rest. Afterwards you have a perfectly working ethernet without any software fuss.

If you like the software you can still try updated versions on the >>Qualcomm Atheros site<< too and revert to the pure driver setup whenever the software proves to be unstable or not working with your setup.
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indranil

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« Reply #1 on: 25-February-14, 10:40:17 »

Also you can use the Killer Suit installer setup itself, just run the setup & you will get the option of repair,install & remove,then select remove & your done. Then follow the instructions as mentioned. I'm still testing if your instructions does get the job done,since I was having lots of problems with lag in my internet speed after I updated the Killer suite by downloading the drivers that you provided on the official GT70 website  :users:
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flobelixTopic starter

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« Reply #2 on: 25-February-14, 18:56:26 »

I didn't provide anything on the GT70 site. As you already used the Users-to-Users Forum pic you should have realized that you are not addressing MSI here. As I already post removing with the installer will not work like using Killer Cleaner as it wouldn't be needed otherwise.
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burnfly

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« Reply #3 on: 27-February-14, 07:07:02 »

Hi does this driver work for Ethernet controller driver only since that is what i removed couple of month ago when i removed killer LAN software.
I never had Ethernet after that but my wireless work fine and look like it is Intel.
Sorry for the post and i am pretty slow with computers just want to make sure this wont break my wireless too then i wouldn't have any internet at all.
thank you
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flobelixTopic starter

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« Reply #4 on: 28-February-14, 16:26:59 »

Yes, it fixes issues with Killer NICs only. So it would apply to your Killer ethernet and not the Intel wireless.
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indranil

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« Reply #5 on: 02-March-14, 04:43:52 »

After following these steps I've found the following issues. After about using the internet for 15mins the speed totally drops for about 15 seconds and after that the net starts working again (its happening every time no exception)  ;-(( ;-(( ;-(( Please solve this issue,I'm using MSI GT70 2OC 65US
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flobelixTopic starter

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« Reply #6 on: 02-March-14, 13:07:18 »

The suggested works 100% if there's no other issue involved (e.g. ISP problem). Restart removing Killer driver software using the Cleaner (!) and after reboot point to the pure drivers without suite.
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indranil

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« Reply #7 on: 03-March-14, 13:22:32 »

 :nono: :nono: :nono: Nope its not my ISP's issue,these steps don't work,I've tried with my other Lenovo laptop the wifi just works fine but on my MSI every 10-15 mins the net speed totally becomes 0 Zero  ;-(( ;-(( ;-(( for about 15-20 secs and then back again. Moreover after following these steps device manager shows I only have the wifi drivers,the ethernet & Bluetooth drivers are missing. Do reply  :confused2: :confused2: :confused2: :think: :think: :think:
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flobelixTopic starter

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« Reply #8 on: 03-March-14, 20:04:46 »

Stop the attitude. The provided driver package includes wireless and ethernet drivers. If you don't have any of those you are doing something wrong.
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indranil

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« Reply #9 on: 04-March-14, 12:21:04 »

Sorry if you took it otherwise but I just want a solution to this lag,but these steps don't worked the way I thought it would,so I have now used the System Restore function to revert back to the old ones.
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indranil

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« Reply #10 on: 07-March-14, 14:22:19 »

I'm regretting following these steps you said,my internet speed totally drops to zero every 10 mins and then lasts for about 30 secs and then starts working again,this never happened with the previous driver though the download speeds were slower compared to this method. But this totally drop of speed is totally pissing me off. Never expected such performance from such a costly high end laptop. Moreover even MSI is not doing anything about it,the KILLER LAN/WLAN/BLUETOOTH drivers in the MSI GT70 2OC download site is more than 3 months old and still theres no fix on providing a updated version,that can solve this issue.Totally frustrated  :help: :help: :help: :help: :help:
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flobelixTopic starter

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« Reply #11 on: 07-March-14, 16:58:46 »

I don't know what kind of problem you are experiencing with your notebook or what went wrong as the steps above are normally working fine. Try the latest Atheros drivers or contact MSI about it  if problem presists: >>How to contact MSI.<<


If you like the software you can still try updated versions on the >>Qualcomm Atheros site<< too and revert to the pure driver setup whenever the software proves to be unstable or not working with your setup.

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« Reply #12 on: 08-March-14, 04:11:48 »

I've tried the naked LAN too and experienced the same thing. I called up MSI support directly and they informed me to install the latest Killer Software Suite. However, the service is still flaky but better than with the naked driver. With all the issues I've been having with my brand new GT60 I'm starting to regret moving to PC from Mac.
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« Reply #13 on: 08-March-14, 18:38:21 »

I'm in a similar situation. My issue is not lag, but blue screens. I have a new GT70 2OD, and it has been a painful experience. I had frequent blue screens pointing to the Killer Network Manager, so I tried the naked drivers. Although it is a bit more stable, I still have crashes that point to (akwbx64.sys) the drivers. I am going to attempt switching back to the latest Killer Software Suite, but at this point, I am hopeless.
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flobelixTopic starter

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« Reply #14 on: 08-March-14, 22:28:29 »

The drivers provided above don't crash unless there is a different problem involved. Be sure to remove the old drivers properly with the Killer cleaner before trying the pure ones.
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« Reply #15 on: 13-March-14, 16:55:31 »

hello, i followed all the steps listed here, i used the killer cleaner to remove the sweet. uninstalled my wifi adapter. and then restarted. i then installed the drivers i got from here, for the unknown device. but now i cannot detect any wifi networks, when i troubleshoot i get this error "there might be a problem with the driver for the Wi-Fi 6 adapter".  i am not sure what to do any help would be greatly appreciated.
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flobelixTopic starter

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« Reply #16 on: 13-March-14, 18:48:57 »

The driver is the same used in a suite so that's not the problem. Try using the Killer cleaner again so no rests of the network manager are stopping connections. Then go to device manager without rebooting, search for new devices and update with the pure driver.
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« Reply #17 on: 13-March-14, 22:22:13 »

should i uninstall the drivers, or does killer cleaner do that? (sorry i am noob)
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« Reply #18 on: 13-March-14, 22:26:52 »

uninstall them, and reboot
and after reboot run the cleaner and reboot again when its finished
then intall the new one
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« Reply #19 on: 13-March-14, 22:54:01 »

well, i followed your steps and my computer does not see any networks. and says that "there might be a problem with the driver for the Wi-Fi 8  adapter. " so i am back to where i started.
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Svet

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« Reply #20 on: 13-March-14, 23:08:33 »

do you have wifi turned on?
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« Reply #21 on: 13-March-14, 23:19:30 »

i think so, i mean it is not on airplane mode.
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indranil

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« Reply #22 on: 14-March-14, 11:37:43 »

Thats the problem I was having too,the installation with these steps keeps adding a number at the end of the driver name like #2 & the drivers worked fine immediately after install but as soon as i restart the wifi on/off option totally disappears from the Wireless settings under PC Settings. I somehow managed to make it work again my using Windows System Restore to get back to my good old drivers.
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« Reply #23 on: 14-March-14, 16:25:39 »

do you have wifi turned on?

this is probably a rather dumb question, but was i suppose to uninstall killer networking suite before i used the cleaner program? because i didn't and that is probably what is screwing me up.
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Svet

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« Reply #24 on: 14-March-14, 20:50:36 »

this is probably a rather dumb question, but was i suppose to uninstall killer networking suite before i used the cleaner program? because i didn't and that is probably what is screwing me up.

Yes.. I've already told you to uninstall it 1st before run the cleaner:

uninstall them, and reboot
and after reboot run the cleaner and reboot again when its finished
then intall the new one
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« Reply #25 on: 14-March-14, 20:54:14 »

Yes.. I've already told you to uninstall it 1st before run the cleaner:

Thank you very much
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« Reply #26 on: 17-March-14, 22:41:37 »

Yes.. I've already told you to uninstall it 1st before run the cleaner:

Maybe OP could look at his post and just check the order that things are to be done and update his post? 
Reading the post I would NOT have uninstalled the drivers/suite through ADD/REMOVE...I too would've jsut run the Killer removal tool

Just a suggestion
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flobelixTopic starter

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« Reply #27 on: 17-March-14, 22:46:13 »

It is enough to run the cleaner right away normally. Uninstalling and then using the cleaner is a solution in case it does not.
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« Reply #28 on: 21-March-14, 21:16:39 »

Amazed - there seems to be a new beta at least for GT70 0NE :
8.0.2.42    Release Date 2014-03-06 OS Win8 64 download   File Size   335.68 MB. So far no need to try - the former beta has been unproblematic for me.
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« Reply #29 on: 06-April-14, 20:17:29 »

Hi. I've followed these steps, shown above ie. uninstalled the suite - rebooted, run killer cleaner - rebooted, installed pure drivers. However im still having the same problems as before, which was poor bandwidth allocation - unless im very close to the router, i get an average of 0.12 mbps. Anybody got any ideas on how to fix this problem as it doesn't seem to be the suite affecting it anymore.


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flobelixTopic starter

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« Reply #30 on: 09-April-14, 15:53:08 »

As not being suite related open an own topic for that issue.
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« Reply #31 on: 15-April-14, 10:21:36 »

The topic solved my problem with dissapearing bluetooth. Now it works fine.
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« Reply #32 on: 29-April-14, 16:55:56 »

Dear flobelix and Svet

Are there any new drivers without Qualcomm Atheros Performance Suite for Killer E220x and Wireless Network?

Drivers provided in this LINK are the newest possible ones? After installing them, I have got in my Device Manager:
- Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20) with driver version 8.0.2.42 (2013.03.20)
- Qualcomm Atheros AR9485WB-EG Wireless Network Adapter with driver version 10.0.1.263 (2013.09.04)

There are the newest Killer E2200 Performance Suite 1.1.38.1281, are there any chance to exclude from this package the newest drivers for Killer E220x and Wireless Network?

Best regards.

Sincerely
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« Reply #33 on: 30-April-14, 09:05:13 »

well it helped a lot, I use to have blue screen issues, this solved my problem, but after a recent update, I got this limited internet connection problem which i can get  on internet with my wireless for no problem.
really getting sick of this killer ethernet. It took me about 2 days to solve the blue screen issue, and here comes the new issue in about 2 month. dam!
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« Reply #34 on: 02-May-14, 15:11:37 »

I just received my first ever MSI Notebook on Monday - a GT-60 2PC Dominator and it is turning into a bit of a headache thus far.

The issue seems to be relevant to this thread but I just want confirmation before I take the action above to fix it.

The Wireless Adapter is a Killer Wireless-N 1202. When I sit my laptop directly next to my router I get a Max speed of about 0.4MBS when I move it say 4m away the speed drops to 0.2MBS and if I go to 8m away the connection drops out immediately - my home connection speed is 30MBS give or take). I checked the driver for the Wifi Adapter and have the most up to date version so I'm really at a loss what to do.

I want to just send it back for a refund but my time is limited before I return to work (Deep Sea) and the website I purchased the laptop from say they will charge me engineers fee's, handling fee's at an undisclosed cost if they find that the fault is with the software and easily rectifiable which is something I'd rather avoid. Ideally I just want this thing to work so I can avoid all this nuisance and get back to a stable life of alcohol abuse Counter Strike.

So will this issue be solved by the above advice?
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flobelixTopic starter

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« Reply #35 on: 02-May-14, 15:19:25 »

Probably yes. Try it.
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« Reply #36 on: 02-May-14, 16:11:51 »

Well it's done and there is a slight improvements - internet speed now 2.9MBS when sitting next to router, my phone getting 29MBS in the same position so I'm sad to say not good enough.

Is there anything else I can try? From my google research a similar issue occurred with someones Dell which had something to do with the antenna.

As of now I'm just hoping MSI support get in touch and supply a reference number so I can return this thing for a refund ASAP.
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« Reply #37 on: 12-May-14, 13:56:57 »

Good afternoon,

I am running a GT60 20D, after having upgraded to windows 8.1 I have been experiencing issues with my network adapters
and my bluetooth functions.

I have attempted to do what has been stated on this particular forum, after having uninstalled the suite and then running the
Killer Cleaner app, I downloaded the drivers from the provided link. However, when I try to direct device manager to the relevant
Folder i.e. Windows 8.1 drivers, it indicates that it is able to see the driver but is unable to load them -"access denied".

At this stage, I have no access to the internet (via ethernet or wifi), I therefore require any assistance that you may offer.

Thank you!
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« Reply #38 on: 12-May-14, 17:33:28 »

Are you running in Admin mode? did you download the driver in a restricted folder?
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Markami09

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« Reply #39 on: 13-May-14, 11:35:52 »

Good afternoon,

I am not sure if I am running in Admin mode or not (I just log into the pc "normally" -with username and pasword). In addition to this, I do not think that I downloaded the drivers to a restricted folder, I simply downloaded them the specified location and extracted them to a desktop folder.

Regards
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Svet

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« Reply #40 on: 13-May-14, 12:31:58 »

you can check in control panel if your account used has administrative rights

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Markami09

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« Reply #41 on: 13-May-14, 14:07:14 »

Good afternoon, I have just checked my account and it is set as Administrator. When I direct device manager to the relevant driver fold for the Ethernet Controller or Network Controller it states:

"Windows found driver software for your device but encountered an error while tring to install it - Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)/Killer Wireless-N 1202 Network Adapter- Acess is denied"

Any suggestions as to how this can be overcome will be greatly appreciated

Regards
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« Reply #42 on: 13-May-14, 17:38:17 »

Is there still a Killer device listed in device manager?
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Core i7 7820X @ 4203.84 MHz (42 * 100.09 MHz, fixed all cores), 1.086v
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« Reply #43 on: 13-May-14, 17:52:07 »

Device manager recognizes the Qualcomm Atheros Bluetooth (which is working), but with regards to Network Adapters, it only indicates: Ethernet Controller and Network Controller - both indicate that no drivers have been installed.
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flobelixTopic starter

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« Reply #44 on: 13-May-14, 18:41:43 »

How are you trying to point device manager to the driver?
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.9
Core i7 7820X @ 4203.84 MHz (42 * 100.09 MHz, fixed all cores), 1.086v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI GeForce GTX 1080 Ti GAMING 11G
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Markami09

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« Reply #45 on: 13-May-14, 18:58:24 »

1) I open device manager, 2) double click on either the ethernet controller or network controller, 3) Click on the driver tab; 4) Update driver; 5) Browse my computer for the extracted driver files; 6) Double click on it.

Now it states that "windows found driver software for your device but encountered an error while attempting to install it : this device cannot start (Code 10).

Any suggestions?
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« Reply #46 on: 13-May-14, 20:01:18 »

Try right clicking on the device and let it search on the computer.
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.9
Core i7 7820X @ 4203.84 MHz (42 * 100.09 MHz, fixed all cores), 1.086v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI GeForce GTX 1080 Ti GAMING 11G
256GB Samsung 830 SSD + 2TB Seagate Firecuda SSHD
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« Reply #47 on: 13-May-14, 20:37:43 »

Good evening, I have tried that approach and it ends up with the same results. Are there perhaps other drivers that I can download - particularly for the ethernet adapter and the wireless adapter that will be compatible with Windows 8.1 (as I have tried to re-install the original drivers as well, from the cd the computer came with, and it then states that it is not compatible with this version of windows).

Does the GT60 20D perhaps come with another wireless network adapter that I am not aware of that I can get the drivers for as well?

Regards
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« Reply #48 on: 14-May-14, 17:55:51 »

Seems like a Windows issue. Try installing the latest suite via setup: http://www.qca.qualcomm.com/drivers/KillerSuite_1.1.38.1281_Win7_Win8_Win81.exe
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.9
Core i7 7820X @ 4203.84 MHz (42 * 100.09 MHz, fixed all cores), 1.086v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI GeForce GTX 1080 Ti GAMING 11G
256GB Samsung 830 SSD + 2TB Seagate Firecuda SSHD
Corsair HX1200i • +12V: 100A • +3.3V: 30A • +5V: 30A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Edition

Markami09

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« Reply #49 on: 15-May-14, 10:32:38 »

Good morning, thank you for your reply and suggestion. After downloading the latest suite and whilst attempting to install it, the install shield says: "The installation of Qualcomm Atheros Killer Wireless-N Drivers 64-Bit appears to have failed". At this stage, I have attempted to download the drivers alone (to no avail) and the latest suite (for windows 8.1).

I have however just noticed that within my "Program Files" folder, there is a folder titled "Qualcomm Atheros", if I open it it has another folder titled "Network Manager", this then leads to a folder titled LOM_8161. Within this folder there are 2 files titled e22w8x64 and one folder titled e22w8x64.sys. I am assuming these are all old files as they date back to last year- could this perhaps have something to do with my current issue? Do they need to be removed or should I leave them?

 Any ideas or suggestions?
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