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Author Topic: Z97 gaming Error 9c on boot sequence  (Read 11701 times)

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mainContainerTopic starter

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Z97 gaming Error 9c on boot sequence
« on: 22-September-14, 01:42:43 »

Hi,

my new Z97 Gaming 5 worked fine on the first boot, but after a live update the boot sequence was blocked with a blackscreen with error code 9c. (same code on debug)
Googling that i found it's probably a USB init error... so i've dicided to unplugged alternatively my mouse and keyboard (the only usb devices plugged) and finally found the problem.
So, when i disconnect my mouse (CM Storm Reaper) the boot sequence works fine... i have to reconnect it after the boot sequence. Really annoying !!

Any idea to fix the problem ?

the incriminate update:
MB BIOS 1.60
MB driver Intel USB3.0 Drivers 3.0.0.34

Due to the live update at once i can't guess who's the guilty update


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hpipiw

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Re: Z97 gaming Error 9c on boot sequence
« Reply #1 on: 22-September-14, 04:49:21 »

1. Do you know what utilities or BIOS is renewed with live update this time?
2. Have you try any other mouse, or no matter what USB device you connected it won't boot?
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Re: Z97 gaming Error 9c on boot sequence
« Reply #2 on: 22-September-14, 12:17:09 »

Hello,

I tried with my old crappy Logitech G500 and another lambda mouse and the boot sequence is not stuck on the USB init error code. But with my CM Storm Reaper connected i always have the 9c error.

I also tried a new install without clearing the CMOS and downgrade BIOS, same problem without installing any driver so now i'm sure the BIOS update 1.60 is the guilty.

I don't want to change my mouse, so if MSI Z97 series BIOS updates are unable to manage the USB initialisation correctly i would have to sell it and buy another one, not a MSI one.
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mainContainerTopic starter

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Re: Z97 gaming Error 9c on boot sequence
« Reply #3 on: 23-September-14, 02:47:00 »

I cleared the CMOS, formating the SSD and done a new fresh install.
All is ok ! (BIOS 1.50) Even with USB 3.0 drivers installed.

Let's M-Flash the new 1.60 BIOS: stuck on 9c error when my mouse (CM Storm Reaper) is plugged !!
New tries with Logitech G500 and HP mini ball mouse: the boot sequence is fine.

I don't want to change my mouse so i think i will not bet on a hypothetic BIOS update, and unfortunately i think i have to resell my new mainboard.
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Svet

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Re: Z97 gaming Error 9c on boot sequence
« Reply #4 on: 23-September-14, 04:30:43 »

so live update updated your BIOS then this issue hapends?
what was your old BIOS version?
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Re: Z97 gaming Error 9c on boot sequence
« Reply #5 on: 23-September-14, 06:56:36 »

Yep, on my first use of live update ! It was a mistake: i didn't pay attention that the live update include the BIOS update too. I usually use the flashing method, it's safer.

The factory bios is the 1.50, the one who works perfectly.
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Fractal Design Arc Midi R2 solid side panel
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MSI Z97 GAMING 5 ATX
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Re: Z97 gaming Error 9c on boot sequence
« Reply #6 on: 23-September-14, 07:22:14 »

oki, then pickup 1.5:
http://www.msi.com/support/mb/Z97-GAMING-5.html#down-bios

and flash back to it and see how its goes
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Re: Z97 gaming Error 9c on boot sequence
« Reply #7 on: 23-September-14, 07:54:51 »

Already done and it works fine but i don't want to be stuck on an old BIOS. It's not the right solution.
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MSI Z97 GAMING 5 ATX
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Re: Z97 gaming Error 9c on boot sequence
« Reply #8 on: 23-September-14, 08:13:11 »

Oki, its for testing purpose and to verify that indeed the BIOS is the issue and not something else.

Stick to BIOS which works fine for you

I've noted MSI people about this issue, and they probably will fix it with future release
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Re: Z97 gaming Error 9c on boot sequence
« Reply #9 on: 23-September-14, 08:33:42 »

Thx for your help, i also try to reach some CM storm Reaper users who have any MSI Z97 gaming series mainboards and i have contacted the Cooler Master support...

I really like the clik bios interface and the design of the mainboard... but i only have 10 days to resolve the problem. I've contacted my reseller and he's ok to exchange my mainboard but i only have 10 days to do that.
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Fractal Design Arc Midi R2 solid side panel
Seasonic G-650 80PLUS Gold modular
MSI Z97 GAMING 5 ATX
Intel Core i7-4790K (@4.0 GHz)
Noctua NH-U14S
Corsair Vengeance Pro Series 16 Go (4 x 4Go) DDR3 2133 MHz CL9 - CMY8GX3M2B2133C9R
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Re: Z97 gaming Error 9c on boot sequence
« Reply #10 on: 23-September-14, 12:36:34 »

I also tried to change the boot order, according to this post:
https://forum-en.msi.com/index.php?topic=169937.0

But i always have the same problem.

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Fractal Design Arc Midi R2 solid side panel
Seasonic G-650 80PLUS Gold modular
MSI Z97 GAMING 5 ATX
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Re: Z97 gaming Error 9c on boot sequence
« Reply #11 on: 23-September-14, 14:47:46 »

Quote
Already done and it works fine but i don't want to be stuck on an old BIOS. It's not the right solution.

The factory bios is the 1.50, the one who works perfectly.

I cleared the CMOS, formating the SSD and done a new fresh install. All is ok ! (BIOS 1.50) Even with USB 3.0 drivers installed.

Your logic makes no sense at all! A BIOS version, (V1.50) now works without issue, but you insist on a new one?  :bonk:  Doubtful a resolve can be developed in a newer BIOS revision to fix the anomaly in V1.60 in your 10 day window. Again, it it works perfect with V1.50, then why not stay with it?  :think:




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Re: Z97 gaming Error 9c on boot sequence
« Reply #12 on: 23-September-14, 22:42:38 »

If i buy a Ford Mustang i expect it works perfectly even when i install some new upgrades. If i install a new throttle body and the engine control module refuses to accept it and so the car can't reach over 60 Mph anymore i think it's a waste of money.

It's the same with mainboards, but it could be worse... cause a Mustang don't really have these problems but if i install a new SSD M2 or SATA express and it couldn't work at expected speed because of an old BIOS. And it's just a minor example.
All the mice i've tested on the Z97 Gaming 5 don't have any trouble on the boot sequence, except my CM Storm Reaper (who works perfectly on other mainboards)... even if MSI stay in touch with customers i cannot reasonably expect an update just for me. (even if i saw many other threads with the 9c error)
Maybe i'm wrong and that my post will help them solve a USB init problem they are working on.

For now i'm not sure to send back my mainboard... the click bios have really nice features and a nice interface, i love the design of the mainboard and except this problem it works good with all my others peripherals. But buy an expensive mainboard and be unable to update the BIOS is really annoying.

My mouse is my working tool and also my gaming tool, i use it everyday with a minimum 10 hours a day, it's really difficult to find a mouse who can be as efficient in photoshop and also in games, with perfect ergonomy for your hand with a nice and sober design. The CM Storm Reaper is as far the best for me.
I don't want  to change my mouse because of a bugged USB initialisation and i don't want to be stuck on a old BIOS, dreaming all nights that the MSI crew will be able one day to update correctly the USB init for my mouse. My computer is a tool for work before being a gaming platform and it must fit perfectly to my expectations.

What does not make sense to you ?
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Re: Z97 gaming Error 9c on boot sequence
« Reply #13 on: 24-September-14, 03:40:45 »

Updating a BIOS is usually for a specific issue that needs to be addressed. You 'can' flash a new BIOS, at your own risk and results, but Live Update is a very poor choice unless you can shutoff anything working in the background that can or could trigger a failure or partial failure. M-Flash, BIOS + ME option is way better to use. USB stick used can also be a factor and how it is formatted and bootable or not. The forum's USB flash method is even better. With V1.50 you have no issues correct? Then your thinking is flawed.

Quote
i don't want to be stuck on a old BIOS   What does not make sense to you ?

It works doesn't it? Did the newer BIOS? Common sense would indicate to stay with the 'old' antique BIOS until a newer revision that is bug free with that mouse is made available.

As a side note, why put a Volkswagon CPU in a Bugatti mainboard? If looking for performance, a 4790k is the better choice until Broadwell is released for a Z97.

Since nobody here at the forum can assist you with a BIOS anomaly that requires engineering to resolve, good luck in the future!  :-))
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Re: Z97 gaming Error 9c on boot sequence
« Reply #14 on: 24-September-14, 16:59:32 »

Thank you for your thread mainContainer, stumbled upon the exact same issue with an MSI Z97 Gaming 5 motherboard,
ships with 1.0 bios, all was well, ran LiveUpdate which suggested bios 1.60

reboot

stuck on 9C.

I have a Coolmaster Mouse , a CM Storm Havoc to be exact;
unplugged it and off the system went!

 :pompom:
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Re: Z97 gaming Error 9c on boot sequence
« Reply #15 on: 24-September-14, 22:08:29 »

Many thx for your reply ! Now i know i'm not alone with my problem. I begin to see a glimmer of hope.

Maybe one day Cooler Master and MSI could have a true love story...  :rolleyes:
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Re: Z97 gaming Error 9c on boot sequence
« Reply #16 on: 25-September-14, 01:23:11 »

Maybe one day Cooler Master and MSI could have a true love story...  :rolleyes:

Maybe one day Cooler Master will follow the standards for all of their products.
Same advice to Razer ...
 ;-))
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Re: Z97 gaming Error 9c on boot sequence
« Reply #17 on: 25-September-14, 08:36:17 »

msi is checking this issue, it will take some time
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Re: Z97 gaming Error 9c on boot sequence
« Reply #18 on: 26-September-14, 14:45:18 »

Thank you for your thread mainContainer, stumbled upon the exact same issue with an MSI Z97 Gaming 5 motherboard,
ships with 1.0 bios, all was well, ran LiveUpdate which suggested bios 1.60

reboot

stuck on 9C.

I have a Coolmaster Mouse , a CM Storm Havoc to be exact;
unplugged it and off the system went!

 :pompom:

have you done >>Clear CMOS Guide<< with power cord removed after bios update?
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Re: Z97 gaming Error 9c on boot sequence
« Reply #19 on: 26-September-14, 16:19:41 »

I have same 'issue'.
9C with my logitech MX518
Bios 1.50 ( latest today available ).
It just take some more time, before booting up, not just stuck on 9C message.

So, it's annoing, but it works.
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Re: Z97 gaming Error 9c on boot sequence
« Reply #20 on: 29-September-14, 20:30:31 »

biXel, is this also only happened when you updated to Bios 1.5?
Have you tried flash back to 1.4?  :think:
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Re: Z97 gaming Error 9c on boot sequence
« Reply #21 on: 30-September-14, 10:47:15 »

biXel, is this also only happened when you updated to Bios 1.5?
Have you tried flash back to 1.4?  :think:

Hi.
I didn't flash back.
Is it possible?
If yes i can give a try today.

Honestly, i had a previous MSI ( same model ) and it had 1.4 bios.
Then i refund it for an issue, and amazon sent to me a new one.
If i'm not wrong, on this new board, there was already 1.5 bios version.
By the way, i'll try to flash back and check if something change.
:)
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Re: Z97 gaming Error 9c on boot sequence
« Reply #22 on: 30-September-14, 14:15:28 »

Okay i did it.

First at all, this is the story;
9c, for me ( with a 1.5 bios ) just happen once, at the ONLY first pc start from COLD.
From COLD i mean that i TOTALLY disconnect the power cable from the current.
If i just reboot the second time, 9c do not stuck again.

My mouse and keyboard was used the two RED USB ports.

Now i just downgraded from 1.5 to 1.4.
I just set up my bios like before, then i tried.
Same story: 9c always for the FIRST start from COLD.
No delay if i just restart my pc.

Now i just moved my mouse and keyb, from the two red usb port, to other two ( under the lan port ).
I started again from COLD.
No delay!
So...seems that this annoying situation, happen ( for me atl east ) if i connect my device to the red usb port.
Interesting...
Now i'll upgrade again from 1.4 to 1.5.

Bah....i'm getting more and more perplexed for this msi board.
Unhappy experience....

EDIT

updated again to 1.5
On my system, i confirm that the 9C delay, is caused if i connect my usb stuff to the two red port.
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Re: Z97 gaming Error 9c on boot sequence
« Reply #23 on: 01-October-14, 00:11:38 »

Have you tried other mouse, is other mouse also hang 9c after cold boot at the red USB port?

It seems this is not a big problem since it only happen when you disconnect the power and doing the cold boot and must plug mouse to the red port... Don't have to worry too much...
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Re: Z97 gaming Error 9c on boot sequence
« Reply #24 on: 01-October-14, 03:41:10 »

Have you tried other mouse, is other mouse also hang 9c after cold boot at the red USB port?

Nope; i don't have other devices.
I'm a user, not a tester and i don't want bother to test stuff to find out the way it can work.
I can 'accept' this compromise, and move my devices to other usb port.

Quote
It seems this is not a big problem since it only happen when you disconnect the power and doing the cold boot and must plug mouse to the red port... Don't have to worry too much...

Lol. MSI must write this one their manual haha:

1-not interrupt power to the system
2-not use two red ports, if you wanna boot up fast your pc.

Well, i'm not worried, but i spent money on this mobo and i'd like to use it 'normally', without workaround.

I usually turn off the main power switch on my power connector so it's not a problem but it's annoing what happen after.

It's not correct to think that the solution is to not interrupt power to the system AND to move to other two usb ports devices.
What i'll do when i need to use ALL the usb ports?
I'll need to buy a USB pcie card?

Moreover, those two red ports, was 'designed' for gamers; so msi even say that they are more 'efficient'.

Seems again another episode, like the issue with the ASIO driver that are so pubblicized from MSI.
But this is another story.....
Bah...

 :biggthumbsdown:
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Re: Z97 gaming Error 9c on boot sequence
« Reply #25 on: 06-October-14, 04:37:17 »

Update:
 For Z97 GAMING 5:
you can reflash to .181 version to fix CM Storm Havoc and CM Storm Reaper issues
https://forum-en.msi.com/index.php?topic=183859.0

 :hat tip:
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Re: Z97 gaming Error 9c on boot sequence
« Reply #26 on: 01-July-19, 14:22:28 »

Don't resurrect 5 years old threads...

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MSI MEG X570 Godlike (MS-7C34) Bios 1.7
AMD Ryzen 9 3900X
Cooler Master MasterLiquid ML240 Liquid CPU Cooler
32GB (2 x 16GB) G.Skill Trident Z Neo (2 x F4-3600C18-16GTZN) @ 1799.6 MHz (DDR4-3600) - Ratio 3:54, 1.35v
MSI GEFORCE RTX 2080 SUPER GAMING X TRIO
512GB Silicon Power P34A80 M.2 SSD + 1.92TB KINGSTON A400 SATA SSD
Antec High Current Pro 1000 Platinum-EC PSU • +12V:(4x40A) 83,33A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
Cooler Master MASTERBOX 5 MSI EDITION Case
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