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Author Topic: MSI 970 Gaming MS-7693 2 x4 GB Kingston DDR3 but only 4 GB availables  (Read 4358 times)

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jpineiro.maclanTopic starter

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HI

I have installed Windows 10 Pro x64.
My system properties says 8 GB RAM and 3,91 GB availables

In Task manager i can view:

4 GB reserved for hardware

How can i change this handicap?

Regards.
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jeffdesjardins

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open MSCONFIG from the run window.   Go to the boot tab and select advanced options.



from there Unckeck the maximum memory box.   you can also select the maximum number of processors you have there also.   


then reboot.
your memory should show very close to 8GB.
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jpineiro.maclanTopic starter

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Hi.
I will try soon and hope the problem was solved.
regards.
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jpineiro.maclanTopic starter

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Hi.

This solution do not work.

Any idea more?

Thanks.
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Chike

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Please follow >>Posting Guide<<

How much available memory do you see in main BIOS screen?
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Motherboard: ASUS Z97-K R2.0 BIOS ver. 0903 2/26/2016
CPU: i5-4670k
Cooler: CNPS10x Performa
Memory: F3-2400C11D-16GXM
GPU: EVGA GeForce GTX 950 FTW ACX 2.0
SSD: 1. Samsung PM981 512GB, 2.  Samsung 840 EVO 120GB
HDD: WDC WD3200AAKS-00L9A0
PSU: Antec 500W VP500PC
OS: Windows 10 Home 1903 64-bit / Windows 7 Home Premium 64-bit
Case: Compucase 6C60

jpineiro.maclanTopic starter

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Hi Chike.
In the main bios screen i can view 8 GB DDR3 RAM, two Kingston modules.
I have tried to ove they across the 4 ram slots, and nothing best.

Some idea?
Regards.
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JLio01

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What ram model exactly and with what BIOS version?
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Chike

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In the main bios screen i can view 8 GB DDR3 RAM, two Kingston modules.
At the upper right size of BIOS screen when you just enter BIOS memory size is 8192?
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Motherboard: ASUS Z97-K R2.0 BIOS ver. 0903 2/26/2016
CPU: i5-4670k
Cooler: CNPS10x Performa
Memory: F3-2400C11D-16GXM
GPU: EVGA GeForce GTX 950 FTW ACX 2.0
SSD: 1. Samsung PM981 512GB, 2.  Samsung 840 EVO 120GB
HDD: WDC WD3200AAKS-00L9A0
PSU: Antec 500W VP500PC
OS: Windows 10 Home 1903 64-bit / Windows 7 Home Premium 64-bit
Case: Compucase 6C60

jpineiro.maclanTopic starter

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Hi.
The two RAM modules are the same:
Kingston DDR3 4 GB / 10 CL / 1866 Mhz KHX1866C10D3/4G

And the BIOS is E7693AMS V22.4, updated by MSI Liveupdate when Windows is started and the Ethernet driver was installed manually.

Any data more you need?

Regards.
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electrostingz

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Hello,

Do both memory modules work on their own?
I'll refer to them as Module A and Module B

Combinations to try

DIMM 1 with module A = working?
DIMM 1 with module B = working?

DIMM 1 + DIMM 2 = ?

DIMM 1 + DIMM 3 = ?

DIMM 2 + DIMM 4 = ?
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CPU: Intel i7-6700K | MOBO: MSI Z170A Krait Gaming | RAM: Corsair Vengeance LPX 32GB (4x8GB) 3200 DDR4 | GFX: Gigabyte GTX 970
CASE: Zalman Z11 | FC: Zalman MFC1-Plus | HS: Zalman CNPS10X | PSU: Coolermaster V850 Gold
NVMe: Samsung 960 EVO 250GB | HDD: WD Blue 1TB x2 | ODD: Sony DVDRW | OS: Win 10 x64

jpineiro.maclanTopic starter

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Hi.
Yesterday i phoned the MB manufacturer and i tried all combinations of DDR3 and ram slots, without ok.
Today i have booted the pc from a usb pendrive with Ubuntu 14 x64 livecd, and this OS reports the same RAM , about 4 GB. Then the problem is not Windows 10 pro x64, i think.
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electrostingz

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Do they both work on their own?
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CPU: Intel i7-6700K | MOBO: MSI Z170A Krait Gaming | RAM: Corsair Vengeance LPX 32GB (4x8GB) 3200 DDR4 | GFX: Gigabyte GTX 970
CASE: Zalman Z11 | FC: Zalman MFC1-Plus | HS: Zalman CNPS10X | PSU: Coolermaster V850 Gold
NVMe: Samsung 960 EVO 250GB | HDD: WD Blue 1TB x2 | ODD: Sony DVDRW | OS: Win 10 x64

jpineiro.maclanTopic starter

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Yes.
i tried to boot the pc with one DDR3 module, and ok the bios report 4 GB, in the first slot.
then i changed the module and the pc boot and report the 4 GB off RAM.

then i tested one module in every ram slot and appear than the 4 slot work fine.

Reagards.
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electrostingz

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There are a few possibilities,

1) If these were not purchased as a dual channel kit there is a small chance that they are not using the same chips, this can cause the problem you are seeing.
2) There is an issue with the memory controller (CPU related), could be compatibility
3) Something else is taking up the memory address range, only thing would be the GFX card so it is worth trying another one, anything just to test.

This part number KHX1866C10D3/4G brings up very limited results, not even a technical data sheet from Kingston
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CPU: Intel i7-6700K | MOBO: MSI Z170A Krait Gaming | RAM: Corsair Vengeance LPX 32GB (4x8GB) 3200 DDR4 | GFX: Gigabyte GTX 970
CASE: Zalman Z11 | FC: Zalman MFC1-Plus | HS: Zalman CNPS10X | PSU: Coolermaster V850 Gold
NVMe: Samsung 960 EVO 250GB | HDD: WD Blue 1TB x2 | ODD: Sony DVDRW | OS: Win 10 x64

Svet

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there is no newest bios to try.

i would suggest to check the CPU for bented pins with magniglass

and to try with another a different pairs of memory sticks.
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jpineiro.maclanTopic starter

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hi
i have review the amd fx8350 cpu and all the pins are correct, i f you can see in the jpgs attached.
unafortunally, not have another pc to test the ddr3 modules.

regards.
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Svet

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can you borrow a different memory sticks then to try?
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jpineiro.maclanTopic starter

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sorry
yesterday sended the mother board to my dealer, as the memory modules and amd fx8350 processor.
when they respond to the problem i will say you the solution.
regards.

pd: exuse me about my poor english
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Svet

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oki, let us know how its goes
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trtl187

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i had the same problem i did what they showed above and also set my virtual memory to custom set the min to at least 1000
then i did this regedit 

1. Run "Regedit" (Type in "Regedit" in search after clicking Windows Key)

2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlDSet\Control\Session Manager\Memory Management

3. Find "ClearPageFileAtShutdown" and Double Click

4. Type in 1 and Press Enter

5. Double Click "ClearPageFileAtShutdown", Type in 2 and Press Enter

6. Double Click "ClearPageFileAtShutdown", Type in 0 and Press Enter

7. "Shutdown" Computer (Do not Restart as this does not work)

8. Power up computer and you should have Full use of of the computers RAM
mite have to do it more then once or even do one step shutdown then the next step shut down you get the point just have your final entry be 0 hope this is of some help
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WaltC

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i had the same problem i did what they showed above and also set my virtual memory to custom set the min to at least 1000
then i did this regedit

1. Run "Regedit" (Type in "Regedit" in search after clicking Windows Key)

2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlDSet\Control\Session Manager\Memory Management

3. Find "ClearPageFileAtShutdown" and Double Click

4. Type in 1 and Press Enter

5. Double Click "ClearPageFileAtShutdown", Type in 2 and Press Enter

6. Double Click "ClearPageFileAtShutdown", Type in 0 and Press Enter

7. "Shutdown" Computer (Do not Restart as this does not work)

8. Power up computer and you should have Full use of of the computers RAM
mite have to do it more then once or even do one step shutdown then the next step shut down you get the point just have your final entry be 0 hope this is of some help
Fascinating...I have the same motherboard, 2x4GB (see sig), and have never had the problem.  I wonder if just temporarily shutting off the page file, rebooting, and turning it back on and rebooting might accomplish the same thing...?
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MSI Gaming Pro Carbon  x470 UEFI bios 2.80
Corsair HX-850 PSU (70a x1 12v rail)
AMD Ryzen 5 1600 @ 3.8GHz, voltage set, 1.385V
RAM 16GB 2x8GB, Patriot Viper Elite @3200MHz 16 16 16 36 1T, Gear Down, BankGroupSwapAlt, def voltage
Stock AMD cooler (95W version--thanks AMD!)
LG MultiDrive DVD writer SATA
Boot: Samsung 960 EVO NVMe 250GB (UEFI boot partition)
2x 1TB WD Blue 7200 rpm
ST2000DM SATA III 2TB
ST4000DM004 S3 4TB
AoC U3277PWQU 3840x2160 monitor
AMD RX-590 8GB/RX-480 8GB Crossfire
Realtek 1250 sound w/Nahimic
Win10x64 UEFI (Insider's builds)
Secure Boot ON

**It is well-known that I don't make mistakes, and so if you encounter a mistake in anything I have written then you can be certain that I did not write it...;D
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