Close

Register Now!

To Get More Info and Daily Reward.

Please login or register.
Pages: [1]   Go Down

Author Topic: Micro Star SCM creating problem for the GEFORCE GTX 1060  (Read 4059 times)

0 Members and 1 Guest are viewing this topic.

madaras_adrianTopic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 7

Hi every body,

this past weekend I fought, together with the NVIDIA support, to figure out the following problem: my MSI GE72VR was not using the NVIDIA GPU even though the setting from NVIDIA Control Panel was set.

After about 6h of debugging and inspecting we managed to find out that a third party service that starts with your Windows was not letting games use my NVIDIA GPU. It was always preferring the Intel HD Graphic over the NVIDIA one.

I am writing this post in the hope that I can help other people if they have the same problem.

The culprit was: Micro Star SCM. Location: Windows + R -> write msconfig -> go to Services tab -> Check Hide all Microsoft Services -> Uncheck Micro Star SCM -> Voila your games are using the NVIDIA GPU again.
Logged

sportkung

  • CAPTAIN
  • ****
  • Offline Offline
  • Posts: 749
Re: Micro Star SCM creating problem for the GEFORCE GTX 1060
« Reply #1 on: 07-February-17, 02:07:21 »

Never hear about this. SCM won’t stop the system to switch from iGPU to dGPU if you are installed the suitable version.
 

Maybe you could export the whole system information by latest Help Desk and post that info in here. Let forum guys to help you to check the system configuration and software environment.
Logged

madaras_adrianTopic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 7
Re: Micro Star SCM creating problem for the GEFORCE GTX 1060
« Reply #2 on: 07-February-17, 02:23:10 »

Hi sportkung,

I will do this when I get home from work.

Peace
Logged

madaras_adrianTopic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 7
Re: Micro Star SCM creating problem for the GEFORCE GTX 1060
« Reply #3 on: 07-February-17, 11:03:52 »

Here is my Help Desk with the Micro Star SCM service stopped.

P.S. I've also activated the Micro Star SCM service again just to test and the problem occurs again.
Logged

madaras_adrianTopic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 7
Re: Micro Star SCM creating problem for the GEFORCE GTX 1060
« Reply #4 on: 07-February-17, 11:16:00 »

Never hear about this. SCM won’t stop the system to switch from iGPU to dGPU if you are installed the suitable version.
 

Maybe you could export the whole system information by latest Help Desk and post that info in here. Let forum guys to help you to check the system configuration and software environment.
My MSI Help Desk with the service Micro Star SCM turned OFF:
Code: [Select]
------------------
System Information
------------------
Serial Number:                9S7179B11056ZG8000333
Product Name:                 GE72VR 6RF
OS:                           Microsoft Windows 10 Home 64-bit Ver.1607(OS build 14393.693.amd64fre.rs1_release.161220-1747)
Windows Product Key:          4VVX4
HDI Build:                    ZS7-179BTM4-IS1   3.TC0.A27.18.0.1  
BIOS Version:                 E179BIMS.103
BIOS Release Date:            2016/07/19
EC Version:                   179BEMS1.1020725201609:35:54
CPU:                          Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Memory:                       16 GB @ 1200 MHz
                               - 8192 MB, DDR4-2400, Kingston MSI24D4S7S8MB-8    
                               - 8192 MB, DDR4-2400, Kingston MSI24D4S7S8MB-8    
Graphics:                     Intel(R) HD Graphics 530, 1024 MB
Graphics:                     NVIDIA GeForce GTX 1060, 6144 MB
VBIOS Version:                86.06.20.00.08,6291456
Drive:                        HDD, HGST HTS721010A9E630, 931.51 GB
Drive:                        SSD, KINGSTON RBU-SNS8152S3256GG5, 238.47 GB
Network:                      Intel(R) Dual Band Wireless-AC 3165
Network:                      Killer E2400 Gigabit Ethernet Controller
Network:                      Bluetooth Device (Personal Area Network)
SHIFT mode:                   None
Power Plan:                   Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e  (Balanced)

---------------------
Programs and Features
---------------------
SteelSeries Engine 3.8.0                                           , 3.8.0                ,
Synaptics Pointing Device Driver                                   , 19.3.4.57            ,
Killer Network Manager                                             , 1.1.57.1126          , 20160715
Intel® Trusted Connect Service Client                              , 1.42.679.1           , 20160715
Intel® PROSet/Wireless WiFi Software                               , 18.40.0.0775         , 20160715
Intel(R) Rapid Storage Technology                                  , 14.7.0.1000          , 20160715
SCM                                                                , 13.016.06153         , 20160715
Nahimic2UISetup                                                    , 2.3.1201             , 20170204
Killer Bandwidth Control Filter Driver                             , 1.1.57.1126          , 20160715
Intel(R) PRO/Wireless Driver                                       , 18.40.0000.4099      , 20160715
Killer E240x Drivers                                               , 1.1.57.1126          , 20160715
NVIDIA 3D Vision Driver 378.57                                     , 378.57               , 20170205
NVIDIA Control Panel 378.57                                        , 378.57               , 20170205
NVIDIA Graphics Driver 378.57                                      , 378.57               , 20170205
NVIDIA GeForce Experience 3.3.0.95                                 , 3.3.0.95             , 20170205
NVIDIA Optimus Update 23.23.0.0                                    , 23.23.0.0            , 20170205
NVIDIA PhysX System Software 9.16.0318                             , 9.16.0318            , 20170205
NVIDIA Update 23.23.0.0                                            , 23.23.0.0            , 20170205
NVIDIA Wireless Controller Service                                 , 2.13.0.21            , 20170205
NVIDIA HD Audio Driver 1.3.34.21                                   , 1.3.34.21            , 20170205
NVIDIA Install Application                                         , 2.1002.242.2065      , 20170205
NVIDIA Backend                                                     , 23.23.0.0            , 20170205
NVIDIA Container                                                   , 1.2                  , 20170205
NVIDIA LocalSystem Container                                       , 1.2                  , 20170205
NVIDIA Message Bus for NvContainer                                 , 1.2                  , 20170205
NVIDIA NetworkService Container                                    , 1.2                  , 20170205
NVIDIA Session Container                                           , 1.2                  , 20170205
NVIDIA User Container                                              , 1.2                  , 20170205
NVIDIA Elevated User Container                                     , 1.1                  , 20170205
NVIDIA Display Container                                           , 1.2                  , 20170205
NVIDIA Display Container LS                                        , 1.2                  , 20170205
NVIDIA Watchdog Plugin for NvContainer                             , 1.2                  , 20170205
NVIDIA Telemetry Container                                         , 2.3.5.0              , 20170205
NVIDIA ShadowPlay 3.3.0.95                                         , 3.3.0.95             , 20170205
NVIDIA Update Core                                                 , 23.23.0.0            , 20170205
NVIDIA Virtual Audio 3.51.2                                        , 3.51.2               , 20170205
MSI True Color                                                     , 1.6.3.005            ,
Intel(R) Management Engine Components                              , 11.0.2.1183          , 20160715
Intel(R) ME UninstallLegacy                                        , 1.0.1.0              , 20160715
Intel(R) Chipset Device Software                                   , 10.1.1.14            , 20160715
Battery Calibration                                                , 1.0.1508.1001        , 20160715
Help Desk                                                          , 1.0.1609.3001        , 20161115
BurnRecovery                                                       , 5.0.1602.101         , 20160715
Dragon Center                                                      , 1.2.1701.1101        , 20170117
NVIDIA Stereoscopic 3D Driver                                      , 7.17.13.7500         ,
Intel(R) Wireless Bluetooth(R)                                     , 18.1.1611.3223       , 20160715
Realtek Card Reader                                                , 10.0.10586.31225     ,
MSI Social Media Collection                                        , 1.14.2251            , 20160715
Nahimic 2                                                          , 2.3.12               ,
Intel® Security Assist                                             , 1.0.0.609            , 20160715
Intel® PROSet/Wireless Software                                    , 18.40.0              ,
Asmedia USB Host Controller Driver                                 , 1.16.35.1            , 20160715
Killer Performance Suite                                           , 1.1.57.1126          ,
Intel(R) Processor Graphics                                        , 20.19.15.4454        ,
Realtek High Definition Audio Driver                               , 6.0.1.8010           , 20170204
Microsoft OneDrive                                                 , 17.3.6743.1212       ,
KB9X Radio Switch Driver                                           , 1.1.2.0              ,
Microsoft Office 365 - en-us                                       , 16.0.7571.2109       ,
Vulkan Run Time Libraries 1.0.37.0                                 , 1.0.37.0             ,
WinRAR 5.40 (64-bit)                                               , 5.40.0               ,
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219        , 10.0.40219           , 20161228
CheckDevicesConfigurator                                           , 2.3.1201             , 20170204
SonicMapperConfigurator                                            , 2.3.1201             , 20170204
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030      , 11.0.61030           , 20170110
ProductNSConfigurator                                              , 2.3.1201             , 20170204
AudioLaunchpadConfigurator                                         , 2.3.1201             , 20170204
Epic Games Launcher Prerequisites (x64)                            , 1.0.0.0              , 20161121
LauncherSetup                                                      , 2.3.1201             , 20170204
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17       , 9.0.30729            , 20161209
Office 16 Click-to-Run Licensing Component                         , 16.0.7571.2109       , 20170110
Office 16 Click-to-Run Extensibility Component 64-bit Registration , 16.0.7571.2109       , 20170110
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005      , 12.0.21005           , 20160715
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24210      , 14.0.24210           , 20161118
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005         , 12.0.21005           , 20160715
Ansel                                                              , 378.57               , 20170205
SHIELD Streaming                                                   , 7.1.0351             , 20170205
NvNodejs                                                           , 3.3.0.95             , 20170205
NvTelemetry                                                        , 2.3.5.0              , 20170205
NvvHci                                                             , 2.02.0.5             , 20170205
Nvidia Share                                                       , 3.3.0.95             , 20170205
SHIELD Wireless Controller Driver                                  , 3.3.0.95             , 20170205
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24210         , 14.0.24210           , 20161118
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030         , 11.0.61030           , 20170110
ApoDispatchConfigurator                                            , 2.3.1201             , 20170204
ProductDaemonSetup                                                 , 2.3.1201             , 20170204
UIInstallUpgrade                                                   , 2.3.1201             , 20170204
Adobe Flash Player 24 NPAPI                                        , 24.0.0.194           ,
Cool SopCast                                                       , 07.03.09.06          ,
Google Chrome                                                      , 56.0.2924.87         , 20161108
CyberLink PowerDVD 12                                              , 12.0.5307.55         , 20160715
Sizing Options                                                     , 3.0.1512.1801        , 20160715
KeePass Password Safe 1.31                                         , 1.31                 , 20161118
Mozilla Firefox 51.0.1 (x86 en-US)                                 , 51.0.1               ,
Mozilla Maintenance Service                                        , 51.0.1.6234          ,
Origin                                                             , 10.4.2.12697         ,
Steam                                                              , 2.10.91.91           ,
TeamViewer 12                                                      , 12.0.72365           ,
Uplay                                                              , 25.0                 ,
VLC media player                                                   , 2.2.0                ,
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501       , 12.0.30501.0         ,
Google Drive                                                       , 1.32.4066.7445       , 20161217
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005         , 12.0.21005           , 20160715
MSXML 4.0 SP3 Parser                                               , 4.30.2100.0          , 20160715
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148     , 9.0.30729.4148       , 20160715
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210       , 14.0.24210.0         ,
Epic Games Launcher                                                , 1.1.86.0             , 20161121
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030       , 11.0.61030.0         ,
Dragon Age™ II                                                    , 1.04.8524.0          ,
Google Update Helper                                               , 1.3.32.7             , 20161217
Microsoft Visual C++ 2005 Redistributable                          , 8.0.56336            , 20160715
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24210         , 14.0.24210           , 20161118
Office 16 Click-to-Run Extensibility Component                     , 16.0.7571.2109       , 20170110
Office 16 Click-to-Run Localization Component                      , 16.0.7571.2109       , 20170110
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17       , 9.0.30729            , 20160715
XSplit Gamecaster                                                  , 2.8.1605.2342        , 20160715
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030      , 11.0.61030           , 20160715
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030         , 11.0.61030           , 20160715
Launcher Prerequisites (x64)                                       , 1.0.0.0              ,
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030       , 11.0.61030.0         ,
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24210      , 14.0.24210           , 20161118
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219        , 10.0.40219           , 20161228
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210       , 14.0.24210.0         ,
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501       , 12.0.30501.0         ,
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005      , 12.0.21005           , 20160715
Skype™ 7.31                                                       , 7.31.104             , 20170124



-------------
OS Activation
-------------

Name: Windows(R), Core edition
Description: Windows(R) Operating System, OEM_DM channel
Partial Product Key: 4VVX4
License Status: Licensed


Logged

sportkung

  • CAPTAIN
  • ****
  • Offline Offline
  • Posts: 749
Re: Micro Star SCM creating problem for the GEFORCE GTX 1060
« Reply #5 on: 08-February-17, 07:33:55 »

You could BIOS and EC firmware from following link.
http://www.msi.com/Laptop/support/GE72VR-6RF-Apache-Pro.html
 

Besides, removing the old SCM and download install latest version from same link.
Logged

madaras_adrianTopic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 7
Re: Micro Star SCM creating problem for the GEFORCE GTX 1060
« Reply #6 on: 08-February-17, 10:34:17 »

After new SCM install I get the following error when I start SCM:

Microsoft.NET Framework error: Unhandled exception has occured in your application: Field not found: 'WPFOSD.SCMSettingWindows.bool_ColseAp'

Code: [Select]
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.MissingFieldException: Field not found: 'WPFOSD.SCMSettingWindow.bool_ColseAp'.
   at MSI.SCM.SCMII.ShowControlPanel()
   at System.Windows.Forms.MenuItem.OnClick(EventArgs e)
   at System.Windows.Forms.MenuItem.MenuItemData.Execute()
   at System.Windows.Forms.Command.Invoke()
   at System.Windows.Forms.NotifyIcon.WndProc(Message& msg)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
SCM
    Assembly Version: 13.16.12025.0
    Win32 Version: 13.016.12025.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SCM/SCM.exe
----------------------------------------
System.Configuration
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Core
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Windows.Forms
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Xml
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
WPFOSD
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/SCM/WPFOSD.DLL
----------------------------------------
PresentationFramework
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
PresentationCore
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_64/PresentationCore/v4.0_4.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
WindowsBase
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
System.Xaml
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xaml/v4.0_4.0.0.0__b77a5c561934e089/System.Xaml.dll
----------------------------------------
System.Management
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
PresentationFramework.Aero2
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework.Aero2/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.Aero2.dll
----------------------------------------
UIAutomationTypes
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/UIAutomationTypes/v4.0_4.0.0.0__31bf3856ad364e35/UIAutomationTypes.dll
----------------------------------------
MSIECO
    Assembly Version: 1.0.1308.2003
    Win32 Version: 1.0.1308.2003
    CodeBase: file:///C:/Program%20Files%20(x86)/SCM/MSIECO.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.


Logged

madaras_adrianTopic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 7
Re: Micro Star SCM creating problem for the GEFORCE GTX 1060
« Reply #7 on: 08-February-17, 10:44:47 »

I've uninstalled it again -> restarted -> installed it -> restarted -> now it works.

I've also checked the games if they are using the NVIDIA gpu even though the Micro Star SCM is active. The result: it did not fix the problem.
Logged

Konstantin

  • Global Moderator
  • *****
  • Offline Offline
  • Posts: 1631
Re: Micro Star SCM creating problem for the GEFORCE GTX 1060
« Reply #8 on: 16-February-17, 20:15:30 »

You also should update with following items.
1. BIOS
2. EC
3. .Netframewok
 

Could you export current system info by Help Desk again?
Logged
Pages: [1]   Go Up