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Author Topic: CX62 7QL weird problems!! HELP!  (Read 1428 times)

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jinca7Topic starter

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CX62 7QL weird problems!! HELP!
« on: 30-May-17, 01:58:59 »

I bought CX62 7QL & I use softwares for Architecture projects such as AutoCad, SketchUp, Vray.

1. Suddenly my screen would sometimes freeze, but my mouse cursor still works and I can still go to Task Manager by (Alt+Ctrl+Del) but I can't change tabs to other softwares running because my taskbar icons would disappear just like this:


2. When I turn on my laptop, the MSI icon will appear (as usual) but no buffering icon appears & won't start up. So I have to turn it off then on again (with the on button) then it will start up.


WHY IS THIS??!!
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runningman

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Re: CX62 7QL weird problems!! HELP!
« Reply #1 on: 02-June-17, 04:19:20 »

Hi, what's your system configuration?
Would you mind to use "Help Desk" to export it and post here?
http://download.msi.com/uti_exe/nb/helpdesk.zip

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If I were you, I would try following actions:
1. Update BIOS and EC firmware.
2. 
"Uninstall INTEL and Nvidia graphic, 
(1). Uninstall Nvidia graphic driver by DDU.
(2). Uninstall INTEL graphic from Windows control panel.
Disconnect network, restart.
(3).Install new INTEL graphic driver.
(4).Install new Nvidia graphic driver."
 Intel Graphics Driver 15.45.18.4664
https://downloadcenter.intel.com/download/26772/Graphics-Intel-Graphics-Driver-for-Windows-15-45-
Nvidia  382.33
http://www.geforce.com/drivers/results/119403
How to clean install NVIDIA VGA driver?
https://asset.msi.com/global/picture/faq/10016371@2016-0222-0237-468661@FAQ0000000002110-EN.pdf
INTEL KBL graphic driver

https://downloadcenter.intel.com/download/26604/Graphics-Intel-Graphics-Driver-Beta-15-45-?product=96551
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