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Author Topic: WT72-6QK Backlight Is Not Working  (Read 1036 times)

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WT72-6QK Backlight Is Not Working
« on: 27-June-17, 13:17:42 »

Hi there, my keyboard and touchpad backlight is not working (they are turned off). I tried to update KLM and install SteelSeries Engine 3, but it is still not working. Any solution out there? Thanks!


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Re: WT72-6QK Backlight Is Not Working
« Reply #1 on: 05-July-17, 02:17:40 »

If you can export system information by Help Desk and post it here, that can help us to know the possible reason.

Anyway I would suggest to update your Notebook EC firmware to latest version and make sure you install latest MSI SCM utility.

And please reset EC:
(1). First  power off your machine, unplug AC power cord, and use a clip to poke the reset hole on the right bottom of back cover.
(2). Plug in AC power cord, power on system and check again.
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