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Author Topic: "Board Explorer" have those SATA 1 and SATA 2 grey out  (Read 2240 times)

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wen87nTopic starter

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I am wondering didn't anyone realised "board explorer" have those SATA 1 and SATA 2 grey out?

I have B350M mortar arctic motherboard BTW. I have a HDD plugged into SATA 1. although in windows the HDD works normally, but there is a bug in motherboard software. its not even "rendered" as live ports.


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wen87nTopic starter

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #1 on: 22-September-17, 08:03:26 »

Also, the PCI-E x16 shows My graphic card runs @x8 ...
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Svet

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #2 on: 23-September-17, 12:11:52 »

what CPU you use?
what VGA?
BIOS version?
list system specs, see >>Posting Guide<<
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wen87nTopic starter

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #3 on: 23-September-17, 14:28:37 »

Main Board:  B350M Mortar Arctic
Bios Version: 7A37vA7
Video Card: EVGA GTX 660ti
PSU brand and model: Corsair RM650x
CPU:  Ryzen 5 1600
Memory: Geil 16gb 2400mhz OC@ 2667mhz
SSD/ HDD: Samsung 850 EVO 500GB M.2 plugged into M.2 slot as system boot drive. WD blue 2TB to SATA_1 port. WD green 3TB to SATA_4 port.
CPU COOLER: Wraith Spire

Sound Card: N/A
Keyboard: Corsair K60
Mouse: R.A.T. 5
Any Additional hardware plugged into your system: ASUS PCE-AC55BT Wifi Card plugged into PCIe Slot number 3
OC: Yes, CPU OC@ 3.7Ghz
Operating System: Windows 10 Pro


Also, I have a M.2 SATA SSD in the M.2 slot. Is this the reason my Graphic card running @ x8? would they sharing lanes?
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Nidhoggr

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #4 on: 23-September-17, 15:35:44 »

The Board Explorer is not a good way to determining compatibility or recognized hardware.
If SATA1 and SATA2 aren't showing up properly, then its a bug with Board Explorer. You could contact MSI and report the issue, which may eventually be patched in a BIOS update. Generally a good idea to ignore Board Explorer.

As for the GraphicS card not showing at PCIe x16, I would first confirm that it still runs at PCIe x8 under load in GPU-Z. If it still shows as x8 then it could be a problem with the card and/or the PCIe slot.

All AM4 systems have PCIe lanes dedicated for the GPU. Ryzen has 16 lanes for GPUs and Athlon/APUs have 8 lanes.
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wen87nTopic starter

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #5 on: 24-September-17, 01:41:34 »




I tested and pretty sure GPU running at x8 when loaded.
I am not sure is it a motherboard or GPU issue.
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Nidhoggr

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #6 on: 24-September-17, 09:29:41 »

It could be either. Check the gold fingers on the GPU for damage/corrosion, then check the PCIe slot.

Granted, the performance of PCIe 3.0 x8 should NOT bottleneck your GPU, or it will be less than 2% performance loss.

It could be due to the age of the 660Ti, and the newest of the Ryzen architecture. If you can try a newer GPU, I would.
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wen87nTopic starter

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #7 on: 24-September-17, 13:29:35 »

It could be either. Check the gold fingers on the GPU for damage/corrosion, then check the PCIe slot. Granted, the performance of PCIe 3.0 x8 should NOT bottleneck your GPU, or it will be less than 2% performance loss. It could be due to the age of the 660Ti, and the newest of the Ryzen architecture. If you can try a newer GPU, I would.

I visually check both gold fingers and PCIe slot. no damage that I can see. I am planning to buy a 1060 next week to put in this new system to see if it still running at x8.

I understand x8 and x16 only have 2% real world performance difference. I just want to make sure my motherboard working as it intend to be. it is a week old motherboard. If it don't have the ability to run at x16 on a PCIe x16 slot I will consider return it. 

Would you mind to post your GPU-Z screen shot while fully loaded? I want to see how does normal x16 suppose to look like.

Thanks.
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Svet

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #8 on: 24-September-17, 14:33:18 »

do you have anything installed in PCI_E4 slot?
have you tried to re-seat the video card and to ensure its filled very well in the PCI-E slot and retest?
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Nidhoggr

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #9 on: 24-September-17, 14:35:44 »

My GPU-Z. as requested.



@Svet. I shouldn't matter if PCIE_4 is used, as that is connected to the chipset, hence it being PCIe 2.0, not PCIe 3.0.
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wen87nTopic starter

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #10 on: 25-September-17, 01:33:45 »

do you have anything installed in PCI_E4 slot?
have you tried to re-seat the video card and to ensure its filled very well in the PCI-E slot and retest?
The PCI_E4 slot is confirmed empty. WiFi card goes into PCI slot_3

I did reseat the video card for 3 times now. filled very well into the slot. still no luck.

I guess I have to wait till tomorrow to get the new video card put to the test. and check if there is any bent CPU pin as MSI support representative advice me to do. I can't check the CPU pin today as I don't have spare thermal compound around to reapply.
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wen87nTopic starter

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #11 on: 25-September-17, 01:36:07 »

My GPU-Z. as requested.

[ ERROR: SPECIFIED ATTACHMENT MISSING ]

@Svet. I shouldn't matter if PCIE_4 is used, as that is connected to the chipset, hence it being PCIe 2.0, not PCIe 3.0.
 
Thanks for the GPU-Z screenshot.
Man, that x16 looks satisfying lol
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Svet

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #12 on: 27-September-17, 15:49:44 »

@Svet. I shouldn't matter if PCIE_4 is used, as that is connected to the chipset, hence it being PCIe 2.0, not PCIe 3.0.

yes that's correct, but i have something in mind when asked about this

The PCI_E4 slot is confirmed empty. WiFi card goes into PCI slot_3 I did reseat the video card for 3 times now. filled very well into the slot. still no luck. I guess I have to wait till tomorrow to get the new video card put to the test. and check if there is any bent CPU pin as MSI support representative advice me to do. I can't check the CPU pin today as I don't have spare thermal compound around to reapply.

yes that would be my next suggestion too
let us know how its goes
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wen87nTopic starter

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #13 on: 14-October-17, 09:57:24 »

turns out its the bad graphic card, swap to 1060. x16 right away.
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Svet

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Re: "Board Explorer" have those SATA 1 and SATA 2 grey out
« Reply #14 on: 16-October-17, 09:40:05 »

thanks for update
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