Close

Register Now!

To Get More Info and Daily Reward.

Please login or register.
Pages: [1]   Go Down

Author Topic: RMA request won't accept my S/N  (Read 478 times)

0 Members and 1 Guest are viewing this topic.

oyola88Topic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 8
RMA request won't accept my S/N
« on: 15-May-18, 12:16:41 »

Hi, trying to get my gtx 1060 gaming x serviced, But when i select display card and enter my S/N and symptoms. The next page says invalid S/N refer to how to obtain your S/N. I have the stock box in a plastic bag and is intact, the S/N even worked for TS.  Symptoms one fan stay twitching while the other spin full speed, if i help it with my finger start working.

Any help. Thanks
Logged

flobelix

  • MSIHQ Red Rockets Team Member
  • Global Moderator
  • *****
  • Offline Offline
  • Posts: 28616
  • 微星科技
    • Afterburner New Features Introduction | MSI
« Reply #1 on: 15-May-18, 18:05:42 »

It worked for TS? What is TS? Is the card refurbished or a replacement already or bought new?
Logged
MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.9
Core i7 7820X @ 4203.84 MHz (42 * 100.09 MHz, fixed all cores), 1.086v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI GeForce GTX 1080 Ti GAMING 11G
256GB Samsung 830 SSD + 2TB Seagate Firecuda SSHD
Corsair HX1200i • +12V: 100A • +3.3V: 30A • +5V: 30A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Edition

oyola88Topic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 8
« Reply #2 on: 15-May-18, 20:42:12 »

TS= Technical support/Customer service, it's a full page with your system info. They email me back with the link to the warranty process. The GPU was bought new. On the warranty page  display card is the one i need to choose? After that only ask for S/N not model.
Logged

Svet

  • T9246ED, Бивша комета
  • Administrator
  • *****
  • Offline Offline
  • Posts: 71248
« Reply #3 on: 16-May-18, 15:35:34 »

what S/N did you entered, that says it's not valid?
Logged

oyola88Topic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 8
« Reply #4 on: 17-May-18, 10:09:21 »

I'm entering the box S/N 602-V328-010B1702011755  I looked with a flashlight on the installed GPU and for what i see is the same number, plus i bought this card on ebay sealed brand new.

Other question is when you choose the product, Display card (VGA) is the correct for GPU?
Logged

oyola88Topic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 8
« Reply #5 on: 17-May-18, 14:59:15 »

This is the message when enter my S/N.
Logged

Svet

  • T9246ED, Бивша комета
  • Administrator
  • *****
  • Offline Offline
  • Posts: 71248
« Reply #6 on: 17-May-18, 22:09:22 »

for this issue speak with support at >>How to contact MSI.<<
Logged

oyola88Topic starter

  • PRIVATE FIRST CLASS
  • ***
  • Offline Offline
  • Posts: 8
« Reply #7 on: 06-June-18, 10:54:03 »

MSI send me the RMA number, but I'm seriously thinking on bought a new EVGA  SC Black 11gb.  In the mean time what happens if the RMA 20 days expire  and i decide to keep this GPU.

Thanks
Logged
Pages: [1]   Go Up