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Author Topic: RX 580 GAMING X 4GB - Stubborn, random green flash during videos! (BIOS update?)  (Read 379 times)

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polymorphTopic starter

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S/N: 602-V341-390B1708000296  -  Current BIOS: TV341MH.631  -  Windows 7 Pro x64
Connected via DisplayPort to (originally) an ASUS 24" monitor of some sort with a circle-type base... and now a Monoprice 27" 144Hz 1440p Freesync monitor, instead (so pretty!).

I've been getting unpredictable full-screen green flashes while watching videos ever since I bought this card. Unfortunately, I also bought a Samsung 960 EVO M.2 drive and a pair of Crucial 8GB 1600MHz DDR3 sticks at the same time, so I haven't *exactly* been able to track down the cause, here, but I'm really hoping that it's just that I need a vBIOS update, or something. My motherboard (ASUS 970 PRO GAMING/AURA) is running its latest BIOS version (1001) and this issue has been happening since before Radeon's "Crimson "drivers changed to "Adrenalin".

What happens is that my entire screen will flash green for (I assume) a single frame. Sometimes, that's all that happens. Other times, it happens more and more frequently until the entire system hangs (I assume: the audio stops playing, too) and displays a screen full of coloured snow. No bluescreen, no automatic reboot, and the only thing that shows up in the Windows Error Logs is that there was an unexpected shutdown.

It seems to only ever happen while watching videos... and, I think, only when I have a bunch of browser tabs open in the background. For some reason, Pale Moon seems to cause it to happen more often than Chrome. In either case, the more tabs I have open, the more likely it is to happen. Judging from other reports of similar issues that I've seen, it'd probably happen during intense gaming sessions, too, but unfortunately I don't have time for those, these days... or whatever I do play doesn't seem to stress the system enough to produce the issue. FurMark (complete 1440p tests), Memtest86 (all day) or Prime95 (also all day) don't spit out any errors OR cause the green flash to happen, either, though. I've also reinstalled Windows, to no avail.

And one other thing: the Radeon ReLive service, despite de-selecting it while installing my video drivers (which I have often wiped clean with DDU), will always install itself and set itself up to run automatically on startup... and if I allow it to remain that way, I get massive DPC latency spikes, even if I seriously underclock or slightly up-volt my CPU or RAM. This took me *forever* to figure out, but disabling the service seems to fix it. I don't know if it's related, but I figure it's worth mentioning.

So... anyone got any ideas? Or know if my GPU needs a BIOS update, or something?
(Edit: uploaded current BIOS as attachment.)
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flobelix

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S/N: 602-V341-390B1708000296  -  Current BIOS: TV341MH.631  -  Windows 7 Pro x64

Latest vbios is TV341MH.633, try that first: https://forum-en.msi.com/index.php?topic=295522.msg1667178#msg1667178
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.9
Core i7 7820X @ 4203.84 MHz (42 * 100.09 MHz, fixed all cores), 1.086v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI GeForce RTX 2080 GAMING X TRIO
256GB Samsung 830 SSD + 2TB Crucial MX500 SSD
Corsair HX1200i • +12V: 100A • +3.3V: 30A • +5V: 30A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Edition

polymorphTopic starter

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Aha! I did read that thread, but then I also read the sticky that said not to assume that I could use a particular BIOS despite having the same model, so I was playing it safe.

Thank you for that. I don't understand why the Live Update tool only wanted to install the 'MSI Utility' instead of informing me that a new BIOS was available for my card (even though I dutifully fed it ALL the information about that it asked for.)
I have successfully flashed the new BIOS, and, while I can't absolutely *confirm* that the issue has been resolved (nor can I really quell my own nagging suspicions), after having opened up several Chrome & Pale Moon windows and pumped them each full of several dozen tabs displaying videos, started several videos playing simultaneously in a media player, AND run FurMark in a small window in the background while I maximized one video and watched it for about ten minutes (THE GPU FANS DIDN'T EVEN TURN ON UNTIL I STARTED THE STRESS TEST...! O_O), I did not see any green flashes. So, with any luck, this means that I am cured!

Thank you very much for your help. I am quite pleased to finally be rid of this problem! ;D
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flobelix

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:pompom: Nice, hope it stays this way.
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.9
Core i7 7820X @ 4203.84 MHz (42 * 100.09 MHz, fixed all cores), 1.086v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI GeForce RTX 2080 GAMING X TRIO
256GB Samsung 830 SSD + 2TB Crucial MX500 SSD
Corsair HX1200i • +12V: 100A • +3.3V: 30A • +5V: 30A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Edition

polymorphTopic starter

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...it did not. ._.
I even changed to a new X470 motherboard + Ryzen 2600X eventually, and still encountered the issue.

However, I think I solved it! (...or somebody else solved it and I read their solution. Whatever.)
It seems that it was either one or both of A) hardware-acceleration in my web browser, and B) f.lux, an application for reducing blue light from your monitor.

Now that I've disabled both, I only ever seem to very rarely encounter a single black flash every now and then that I think might be something to do with Freesync turning on or off. I figured I'd post here in case someone else came across this thread.

While I'm here though, in case anyone's listening: do I still have the latest BIOS for my RX 580 (.633)? Any new updates?
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flobelix

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.633 is the final bios. It is the latest and no other is to be expected.
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.9
Core i7 7820X @ 4203.84 MHz (42 * 100.09 MHz, fixed all cores), 1.086v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI GeForce RTX 2080 GAMING X TRIO
256GB Samsung 830 SSD + 2TB Crucial MX500 SSD
Corsair HX1200i • +12V: 100A • +3.3V: 30A • +5V: 30A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Edition
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