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Author Topic: MSI Cubi2 warranty  (Read 431 times)

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coolman135Topic starter

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MSI Cubi2 warranty
« on: 02-September-18, 02:31:28 »

I purchased MSI Cubi2 i7-7500U desktop computer early 2017 thinking that it comes with 3 years warranty based on the Canada Computers page info. After little more than a year of usage, the computer started freezing during boot at MSI logo. [font="Segoe UI", "Helvetica Neue", "Liberation Sans", "Nimbus Sans L", Arial, sans-serif]Tested the Samsung SSD and RAM on another computer, which worked great passing memtest etc.. When I contacted MSI support, I was told that the computer has only one year warranty, which is over. What's weird is that many websites who sell the computer show 3 years warranty. [/font][font="Segoe UI", "Helvetica Neue", "Liberation Sans", "Nimbus Sans L", Arial, sans-serif]I checked MSI website and warranty paper, which do show only 12 months warranty.[/font]
A lesson to everyone, check the website info and do proper research, and never trust the internet. But I still find it weird that MSI doesn't check these high profile online stores for such critical info. Surely other people who bought Cubi desktops got deceive by this info as well. If anyone has good ideas how to deal with this issue please let me know. Many thanks.

https://www.amazon.ca/dp/B01LXP5JZC/ref=emc_b_5_t
http://www.ordinateurscanada.com/product_info.php?cPath=7_1203_1157&item_id=101615
https://www.staples.ca/en/MSI-Cubi-2-CUBI2-005BUS-Barebones-Desktop-Computer-2-7-GHz-Intel-Core-i7-7500U/product_2572087_1-CA_1_20001
https://www.genericcomputer.com/prod_one.php?pid=11300
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Nichrome

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Re: MSI Cubi2 warranty
« Reply #1 on: 02-September-18, 08:08:55 »

Hi

You should chase the seller about warranty.
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