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Author Topic: MSI Btoes - BlueTooth PC2PC USB Dongle  (Read 10201 times)

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  • Guest
MSI Btoes - BlueTooth PC2PC USB Dongle
« on: 15-October-03, 15:26:55 »

I have a problem with MSI BlueTooth USB Dongle.... When I install software my computer cant recognize my USB hardware. Cant find driver.....
Any help??!???!??!

I try 3 same peaces and all are the same....


  • Guest
« Reply #1 on: 17-October-03, 16:10:40 »

I'm getting exactly the same.  I've tried them on XPpro and Win98.  The software on the installation cd seems to be for something completely different so I'd downloaded the bluetooth drivers from msi's website but still no luck.  The blue LED on the dongle is flashing, the manual says on is connected, off is disconnected, but makes no mention of flashing.  My device manager shows a load of bluetooth com ports and a bluetooth entry in usb controller, but it also shows up as 3 unknown devices.

Any suggestions would be welcome.
« Last Edit: 17-October-03, 23:17:51 by crgray »


  • Guest
« Reply #2 on: 12-December-03, 04:00:55 »

Ihave had similar cases... it took me almost the whole night figuring out how to make my bluetooth dongle to work (and still not working!!!) Inserting the dongle to the USB port would trigger Windows XP (if you're using XP..) to initiate the hardware wizard and install plug and play drivers for the bluetooth dongle... after which I tried installing the software from the CD which came along with the dongle... during installation... the installation wizard for the software would indicate that previous bluetooth drivers would be removed (and a new one is to be installed) - you can see this on the progress bar/panel... when the installation is done... the software would indicate that the dongle is not connected?!? (dongle LED is flashing?!?)  the weirdest part is viewing the device manager for XP and finding no bluetooth device... refreshing doesn't help... i then tried to add a new hardware and let windows detect the hardware... once detected... (bluetooth dongle icon has a yellow ? on its icon!!!!)... selecting it and viewing its properties would indicate that its not working... if you proceed with the new hardware installation... windows would generate a message that "Driver is Corrupted and cannot be loaded!!!".

I tried downloading from MSI for a new set of driver/software... coz i first thought that I had a faulty CD... however still got the same results... pretty inconvenient!!!

Another inconvenient part is that when uninstalling the device does not fully uninstall the device... plugging the dongle back would not trigger any new hardware notification... windows is still aware of a bluetooth device installed into the system!

you have to uninstall your USB port.. then refresh the system to let windows re-install your USB ports...

seems like MSI did NOT FULLY TEST their installation wizard/software for bluetooth dongles... and to think its a USB device which should be PLUG and PLAY!!!

somebody also told me that I should try installing the software first then plugging the dongle... probably try it tonite!!!

Can somebody tell MSI about this coz their website doesn't even have an online tech support for some of their products?!?!


  • Guest
« Reply #3 on: 14-December-03, 22:31:26 »

I have the same problem.
I can't figure it out either, I think I've tried almost everything.

Anybody already got a solution?


  • Guest
« Reply #4 on: 17-December-03, 23:24:27 »

So, I am not the only one with that problem.
The CD enclosed is for WiFi adaptors and not for the bluetooth.
I also tried the downloaded software with no success.

I did send the problem to MSI-support; see the answer (below):

When installing the Bluetooth Software 1.3.1 the dongle is not recognised.
There in no Bluetooth device in the system overview.
So it's not possible to read the BDADDR from the Bluetooth Advanced Configuration menu.
With the Bluetooth Software the dongle is recognised but than the I need the security code for further installation!
What is wrong?

Dear Sir/Madam,
Thank you for contacting MSI Technical Support.
With regard to your concern, we'll update the driver to have the function showing the BD_Addr soon.
Please wait for MSI web site update.
Best regards,
MSI Technical Support


  • Guest
« Reply #5 on: 29-December-03, 18:28:12 »

I have managed to get my PC2PC to work. The instal crashed and yet it is working now. All very odd. However I keep getting BTstackserever errors.

Any idea whats happening?


  • Guest
« Reply #6 on: 29-December-03, 19:22:28 »

And I'm having a problem with mine also :angryfire:

Installs ok in device manager but wont "talk" to my mobile at all, so though I'd update driver acceot I need a security key form widicom, so I have t key in the Mac ID of the BT dongle, but it tells me it's wrong, even though I am looking exactly where they tell me to. And no I'm not putitng spaces or anything else either  :-D)


  • Guest
« Reply #7 on: 26-January-04, 15:05:05 »

I purchased 3pcs. of PC2PC dongles and the CD:s provided with two of them contained the installation stuff for MSI IEEE 802.11g wireless technology!! The CD in the 3:rd package was OK. I could then install and use all of them with that CD. :shocked:


  • Guest
« Reply #8 on: 27-January-04, 16:22:11 »

Looks like I am not the only one with this problem

Installed the older software (Came on CD) all goes well until you restart - computer is unable to detect usb device.  Unable to install necessary drivers Code 31

I thought that the dongle itself could be faulty - but after installing the new updated software it worked fine - except I needed the BD address in order to get a security key- which can only be found from the older software - doh!

No matter what I do - uninstalling - reinstalling - trying to manually install drivers etc - nothing works.

If anyone has managed to get around this please let me know.



  • Guest
« Reply #9 on: 27-January-04, 23:52:50 »

Hi if your computer can not install the dongel after software upgrade ,uninstall all related software,in system ,uninstall all usb controllers and hub (providing you are running xp )restart the computer,during post-up acces bios and disable usb support,let windows load,power down again ,enable usb support in bios ,windows will now discover usb controllers again and install them,run bluetooth software version 1.3.1 again without the dongle attached,ignore all alerts as to the dongle not being attached.Power down the compurer and THEN connect the dongle .Oh miracle of modern science it is now discovered abnd installed ,providing you left your cdrm with msi software in de drive .I tried it three times on and it worked everytime.


  • Guest
« Reply #10 on: 17-February-04, 21:22:19 »

Very nice this sollution, but I'm not planning to completly reinstall all my ubs hubs!
I think it's time for MSI to react! I've have red a lot of forums all with the same problems with reinstalling BT dongles! I'm really getting pissed! MSI sell this stuff, but doesn't help at all when you have trouble! Tommorow I'm going to call the dutch MSI and try to find I've they are trying to solve this problems!
I post the answer, when I get one!


  • Guest
« Reply #11 on: 18-February-04, 17:39:34 »

I am getting a message which says

"Your device could not be installed, an error occured, the required section could not be found in the INF"

Any ideas?


  • Guest
« Reply #12 on: 20-February-04, 13:01:15 »

I have been having the same problem as many of you with the

"Your device could not be installed, an error occured, the required section could not be found in the INF"

issue. I have managed to solve it, on my PC (XP)anyway.

WITHOUT the dongle in the USB port, run the setup program from CD. When it asks for the dongle to be inserted near the end of the setup click the 'Close cross' in the top right to ignore the message. Continue the installation and reboot.

Then try going to Device Manager, right clicking on the 'unidentified' entry under USB controllers. Chooe Update Driver, then select "Install from a list or specific location". Click Next and select "Don't search. I will choose the driver to install." Click the Have Disk button and choose the btwusb.inf file from the CD or the downloaded file from the website.

Hope this helps others!


  • Guest
« Reply #13 on: 20-February-04, 16:07:57 »

Read the other thread, just disconnect your computer from the internet!

Remove your network cable, or your wireless card!

Martin M. Mayr

  • Guest
« Reply #14 on: 25-February-04, 23:35:38 »

Hi to all BToes specialists and Bluetooth specialists,

I had no problem to install the dongle but after the installation I lost my Internet connection which was on another Network card which is connected to a cable modem.

 Why ? And what can I do to use the Windows XP Network Bridge together with a bluetooth adapter ?

I would like to have the shared Internet Connection through an Ethernet card and use the Internet through my notebook with an Bluetooth connection between my notebook and the XP Computer ?

But if the XP Computer looses allready the internet connection after the installation of the bluetooth adapter - this is not yet possible.

I would be happy to get some news about this problematic ...

Thanks in advance

« Last Edit: 03-March-04, 05:41:34 by Martin M. Mayr »


  • Guest
« Reply #15 on: 17-March-04, 06:26:57 »

I bought this Btoes dongle yesterday but failed to install it.

I could not see any Bluetooth services in the first step of the Bluetooth software installation.

I have confirmed the hardware driver is installed properly in the Device Manager.

I have also disconnected my internet connection during the driver installation.

My PC is using Win2000. Has anyone experienced this problem before?



  • Guest
« Reply #16 on: 24-March-04, 20:53:05 »

After several hours trying to get BToes to work in Windows XP Pro, with problems similar to those described above, I seem to have finally succeeded in getting it to work. Hopefully the following guidelines may be useful to others. If you are not confident editing the registry, don't proceed any further!

1. Log in to Win XP as Administrator.
2. Install BToes software as per instructions.
3. Run REGEDT32.
4. Under HKEY_LOCAL_MACHINE\Software, right click on the Microstar key and choose "Permissions...". In the permissions dialog, look in the Group name or User name box for your normal account or the "Users" group, and then set Permissions to Full Control. Close the dialog.
5. Under HKEY_LOCAL_MACHINE\Software, right click on the Widcomm key and choose "Permissions...". In the permissions dialog, look in the Group name or User name box for your normal account or the "Users" group, and then set Permissions to Full Control. Close the dialog.
6. Under HKEY_CURRENT_USER\Software, right click on the Widcomm key and choose "Permissions...". In the permissions dialog, look in the Group name or User name box for your normal account or the "Users" group, and then set Permissions to Full Control. Close the dialog.
7. Right click again and choose Export. Save the key to a file, e.g. widcomm.reg, on C:\ (don't use default administrator folder, you'll not be able to access it later).
8. Close REGEDT32.
9. Restart PC.
10. Log in to Win XP using your usual account.
11. Run REGEDT32.
12. Under HKEY_CURRENT_USER\Software, right click on the Widcomm key and choose "Permissions...". In the permissions dialog, look in the Group name or User name box for the "Users" group, and then set Permissions to Full Control. Close the dialog.
13. From File menu choose Import to import c:\widcomm.reg (saved in 7).
14. Close REGEDT32.
15. BToes should now work.

N.B. when you log in to your usual account again, you may get an error saying something like it cannot load a profile and it has connected to the default. To fix this, go into the Bluetooth Advanced Configuration. Then under Local Services, find File Transfer in the list of services and click Properties button. In here, change the Exchange folder to one that your account can access (it default setting is to a folder in the Administrator account, to which you don't have access).
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