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Author Topic: Freezing issue  (Read 807 times)

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jurvelaTopic starter

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Freezing issue
« on: 14-October-18, 05:21:09 »

Hello!

I have issue with GV72 8RD laptop, a week old computer that freezes for some reason from time to time. Freezing has mostly occured with world of warships but it has had few situations with For Honor and just by being in idle on desktop.
Any way to fix this? Laptop doesnt give any errors or anything, it just makes a weird sound or beep ja freezes.

Thanks in advance
o/
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annet

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Re: Freezing issue
« Reply #1 on: 15-October-18, 04:57:13 »

Try reinstall both graphics drivers using DDU and reinstall the drivers downloaded from msi website.
Also, reinstall the audio driver and nahimic.
For the problem that the laptop freezes when being in idle on desktop, is it somehow similar to what this article mentioned?
can you attach your system information here? (export through msi help desk)
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jurvelaTopic starter

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Re: Freezing issue
« Reply #2 on: 18-October-18, 06:32:10 »

Alright ill try reinstalling drivers, thanks for that.

and heres some system info, if you meant this?

Product Name:                 GV72 8RD
OS:                           Microsoft Windows 10 Home 64-bittinen Ver.1709(OS build 16299.726)
Windows Product Key:          XHJVF
HDI Build:                    ZS7-16JFRM4-JS2 5.0.C24.10.0.3  
BIOS Version:                 E179FIMS.107
BIOS Release Date:            2018/04/11
EC Version:                   179FEMS1.1030324201820:43:17
CPU:                          Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
Memory:                       8192 MB @ 1333 MHz
                               - 8192 MB, DDR4-2667, Samsung M471A1K43CB1-CRC    
Graphics:                     Intel(R) UHD Graphics 630, 1024 MB
Graphics:                     NVIDIA GeForce GTX 1050 Ti, 4096 MB
VBIOS Version:                86.07.50.00.0c,4194304
Drive:                        SSD, SAMSUNG MZNLN256HMHQ-00000, 238,47 GB
Drive:                        HDD, WDC WD10SPZX-17Z10T0, 931,51 GB
Network:                      Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
Network:                      Intel(R) Wireless-AC 9462
Network:                      Bluetooth Device (Personal Area Network)
SHIFT mode:                   SportMode
Power Plan:                   Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c
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annet

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Re: Freezing issue
« Reply #3 on: 22-October-18, 01:07:19 »

any good news?
and yes, that's what i'm looking for, but can you paste the rest of the content here?
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jurvelaTopic starter

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Re: Freezing issue
« Reply #4 on: 22-October-18, 10:58:59 »

Alright, heres the rest of the info that was in the TXT file that MSI dragon gave.
---------------------
Programs and Features
---------------------
Intel(R) Rapid Storage Technology                             , 16.0.1.1018          , 20180326
Intel(R) Management Engine Driver                             , 1.0.0.0              , 20180326
SCM                                                           , 13.018.03063         , 20180326
Intel(R) Management Engine Components                         , 1.0.0.0              , 20180326
NVIDIA Ansel                                                  , 6.0.484.0            , 20181013
NVIDIA-ohjauspaneeli 416.34                                   , 416.34               , 20181013
NVIDIA Grafiikkaohjain 416.34                                 , 416.34               , 20181013
NVIDIA GeForce Experience 3.15.0.164                          , 3.15.0.164           , 20181013
NVIDIA Optimus Update 33.2.0.0                                , 33.2.0.0             , 20181013
NVIDIA PhysX-järjestelmäohjelmisto 9.18.0907                , 9.18.0907            , 20181013
NVIDIA-päivitykset 33.2.0.0                                  , 33.2.0.0             , 20181013
NVIDIA SHIELD Streaming                                       , 7.1.0409             , 20181013
NVIDIA Install Application                                    , 2.1002.308.0         , 20181013
NVIDIA ABHub                                                  , 13.1.13.4            , 20181013
NVIDIA Backend                                                , 33.2.0.0             , 20181013
NVIDIA Container                                              , 1.11                 , 20181013
NVIDIA TelemetryApi helper for NvContainer                    , 1.11                 , 20181013
NVIDIA LocalSystem Container                                  , 1.11                 , 20181013
NVIDIA Message Bus for NvContainer                            , 1.11                 , 20181013
NVIDIA NetworkService Container                               , 1.11                 , 20181013
NVIDIA Session Container                                      , 1.11                 , 20181013
NVIDIA User Container                                         , 1.11                 , 20181013
NVIDIA Display Container                                      , 1.11                 , 20181013
NVIDIA Display Container LS                                   , 1.11                 , 20181013
NVIDIA Display Watchdog Plugin                                , 1.11                 , 20181013
NVIDIA Display Session Container                              , 1.11                 , 20181013
NVIDIA NodeJS                                                 , 3.15.0.164           , 20181013
NVIDIA Watchdog Plugin for NvContainer                        , 1.11                 , 20181013
NVIDIA Telemetry Client                                       , 13.1.13.4            , 20181013
NVIDIA Telemetry Container                                    , 13.1.13.4            , 20181013
NVIDIA Virtual Host Controller                                , 3.02.0.1             , 20181013
NVIDIA ShadowPlay 3.15.0.164                                  , 3.15.0.164           , 20181013
NVIDIA SHIELD Wireless Controller Driver                      , 3.15.0.136           , 20181013
NVIDIA Update Core                                            , 33.2.0.0             , 20181013
NVIDIA Virtual Audio 4.08.3                                   , 4.08.3               , 20181013
Intel(R) Chipset Device Software                              , 10.1.17541.8066      , 20180326
Intel(R) Trusted Connect Service Client x64                   , 1.48.197.0           , 20180326
Intel® PROSet/Wireless WiFi Software                          , 20.70.0.1716         , 20181015
Intel(R) PRO/Wireless Driver                                  , 20.70.0000.9209      , 20181015
MSI Feature Navigator                                         , 1.0.1709.1301        , 20180326
Battery Calibration                                           , 1.0.1801.1701        , 20180326
Help Desk                                                     , 2.0.1803.1301        , 20180326
BurnRecovery                                                  , 5.0.1803.2601        , 20180326
Dragon Center                                                 , 2.1.1804.1102        , 20181013
Intel(R) Wireless Bluetooth(R)                                , 20.30.0              , 20180326
Intel® PROSet/Wireless -ohjelmisto                            , 20.70.0              , 
Realtek Card Reader                                           , 10.0.16299.31239     , 20180326
Intel(R) Trusted Connect Services Client                      , 1.48.197.0           , 
Intel(R) Trusted Connect Service Client x86                   , 1.48.197.0           , 20180326
Realtek High Definition Audio Driver                          , 6.0.1.8383           , 20180326
Discord                                                       , 0.0.301              , 20183212
Microsoft OneDrive                                            , 18.151.0729.0012     , 
KB9X Radio Switch Driver                                      , 1.1.5.0              , 
Vulkan Run Time Libraries 1.0.65.0                            , 1.0.65.0             , 
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 , 11.0.61030           , 20181013
Microsoft VC++ redistributables repacked.                     , 12.0.0.0             , 20180326
AR8171 Drivers                                                , 1.0.0.36             , 20180326
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215    , 14.0.24215           , 20181013
UpdateAssistant                                               , 1.19.0.0             , 20181014
Update for Windows 10 for x64-based Systems (KB4023057)       , 2.50.0.0             , 20181012
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 , 12.0.21005           , 20180326
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005    , 12.0.21005           , 20180326
DisplayDriverAnalyzer                                         , 416.34               , 20181013
NVAPI Monitor plugin for NvContainer                          , 1.11                 , 20181013
Nvidia Share                                                  , 3.15.0.164           , 20181013
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030    , 11.0.61030           , 20181013
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215 , 14.0.24215           , 20181013
Google Chrome                                                 , 69.0.3497.100        , 20181012
Origin                                                        , 10.5.28.13288        , 
Steam                                                         , 2.10.91.91           , 
Uplay                                                         , 29.0                 , 
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005    , 12.0.21005           , 20180326
AR8171 Driver Installation                                    , 1.0.0.36             , 
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030  , 11.0.61030.0         , 
Google Update Helper                                          , 1.3.33.17            , 20181012
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215 , 14.0.24215           , 20181013
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005  , 12.0.21005.1         , 
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 , 11.0.61030           , 20181013
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215    , 14.0.24215           , 20181013
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030    , 11.0.61030           , 20181013
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030  , 11.0.61030.0         , 
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005  , 12.0.21005.1         , 
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215  , 14.0.24215.1         , 
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215  , 14.0.24215.1         , 
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 , 12.0.21005           , 20180326

---------------------
Windows Hotfix
---------------------
KB4088785                                                     , Security Update      , KB4090007                                                     , Update               , 20181210
KB4090914                                                     , Update               , KB4134661                                                     , Update               , 20181210
KB4295110                                                     , Update               , 20181210
KB4339420                                                     , Update               , 20181210
KB4457146                                                     , Security Update      , 20181210
KB4462930                                                     , Update               , 20181210
KB4462918                                                     , Security Update      , 20181210

-------------
OS Activation
-------------
Nimi: Windows(R), Core edition
Kuvaus: Windows(R) Operating System, OEM_DM channel
Osittainen tuoteavain: XHJVF
K„ytt”oikeustila: K„ytt”oikeus
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jurvelaTopic starter

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Re: Freezing issue
« Reply #5 on: 22-October-18, 11:03:58 »

And also little update since last time. So i reinstalled and updated those programs that were suggested, but today it froze again.
This time the sound somehow "froze" aswell and i found out my laptop quite quickly cranks fan speeds to maximum after the freezing, didnt really notice that last times... It might have done the same back then but just didnt notice it.
I tried to wait for error messages this time, still nothing...

Sorry for slow posting speed, and yet again thanks for in advance for all the help!!!
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jurvelaTopic starter

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Re: Freezing issue
« Reply #6 on: 22-October-18, 11:50:21 »

Ok, so now 3 times in a row in short timespan it tilted. During playing steam early acces game called "Nimbatus" if its relevant?
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jurvelaTopic starter

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Re: Freezing issue
« Reply #7 on: 23-October-18, 07:12:06 »

Heres a small txt file from GPU-Z program that supposedly tracks whats happening within, this is completely alien langue to me but i hope someone could understand if theres something wrong.
I downloaded furmark and ran gpu stresstests on it, crashes everytime...
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annet

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Re: Freezing issue
« Reply #8 on: 23-October-18, 21:45:49 »

Something for you to try..
1. Flash BIOS
2. Update ec
According to your system info these two aren't up to date and sometimes changes in bios and ec could help you deal with the problem.

took a look of your GPU-z file but no big deal, only at some point (13:34:26-13:34:27, 2 sec) the GPU clock increased however the loading and the temperature seemed fine. not an issue.
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jurvelaTopic starter

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Re: Freezing issue
« Reply #9 on: 26-October-18, 06:09:32 »

Hello!

I took the laptop to retailer, they just reseted it and said everything should be ok, i installed a steam game and started playing --> laptop froze within 10 minutes...
EC and bios should be up to date now.
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annet

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Re: Freezing issue
« Reply #10 on: 28-October-18, 21:18:23 »

I know it's bothering but I need you to export your system info again...
Cause I think what they did was simply reset your laptop. don't think they really looked into the problem. Also, since they retested the laptop, not sure if the drivers were updated, need to check on that.
because I can't access your laptop, I can only help you with the software side by looking into the system document you provide.
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jurvelaTopic starter

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Re: Freezing issue
« Reply #11 on: 30-October-18, 03:00:23 »

Soooo, retailer just handed me my pc that they had reverted to factory settings... They claimed it was ok because laptop had been on "for severeal hours with furmark running".

I took the laptop back very next day and asked for a replacement, because their repairs might take up to 2 weeks, they handed me  same model laptop from the shelf.

Came here just to close this thing up, thanks alot anneht you´ve been a great help with this issue!

Im sorry we didnt get any real solutions for this freezing issue, would have been very helpful for future references.
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saimonz5545

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Re: Freezing issue
« Reply #12 on: 30-October-18, 11:55:32 »

Hello, i buy same model and have same problem, freez every time  when somthing new happen on my Laptop. I think its cuz  factory windows full of programs... but no, i even reinstall clean windows to check, still have same problem. Now i cant give it back to shop cuz i cant revers  factory default  windows. factory partition not lost, i just cant access it . bad experience
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