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Author Topic: Cubi N 8GL doesn't reach BIOS  (Read 297 times)

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gomiamTopic starter

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Cubi N 8GL doesn't reach BIOS
« on: 24-October-18, 07:09:20 »

A professor at my campus has bought a Cubi N 8GL-002BEU, an M.2 SSD hard disk (WD GREEN SATA SSD M.2 2280) and 8GB DDR4 RAM (G.Skill F4-2400C16S-8GRS).
Once everything is installed, pressing the power button lights the blue led and... that's it: no image through the VGA connector, no image through the HDMI connector, no beeps... so we are a bit confused.
What mistake, if any, are we making?
Thanks in advance.
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Svet

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Re: Cubi N 8GL doesn't reach BIOS
« Reply #1 on: 24-October-18, 07:21:47 »

what is the CPU used?
and does it worked before or its a new build?
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gomiamTopic starter

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Re: Cubi N 8GL doesn't reach BIOS
« Reply #2 on: 24-October-18, 08:19:16 »

It should be an Intel N5000 CPU (the full line reads Cubi N8GL-002BEU-BN5000XX and the vendor only has one 002BEU device without RAM nor disk
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Svet

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Re: Cubi N 8GL doesn't reach BIOS
« Reply #3 on: 24-October-18, 08:22:31 »

i see looks like its memory issue then
try a different memory stick,
if possible the one from the QVL list:
https://www.msi.com/Desktop/support/Cubi-N-8GL


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gomiamTopic starter

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Re: Cubi N 8GL doesn't reach BIOS
« Reply #4 on: 25-October-18, 02:11:35 »

Thanks for the suggestion. If I can impose on you a bit more, where did you find the recommended list? I'm unable to see it in the support page.
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Yang

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Re: Cubi N 8GL doesn't reach BIOS
« Reply #5 on: 25-October-18, 20:07:26 »

It is support sheet for Cubi N 8GL and please click "Recommend"(left side) first.
https://www.msi.com/Desktop/support/Cubi-N-8GL
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