Close

Register Now!

To Get More Info and Daily Reward.

Please login or register.
Pages: [1]   Go Down

Author Topic: Wind box DC111 bricked?  (Read 132 times)

0 Members and 1 Guest are viewing this topic.

peter.urxrobTopic starter

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 2
Wind box DC111 bricked?
« on: 15-December-18, 12:46:27 »


My wind box has developed a fault which three calls to
Microsoft have been unable to resolve. The problem is the internal hard
disk has become corrupt and the OS loops immediately after start up with
no access being available. Microsoft support decided that a new Windows
8.1 was needed and since it couldn't be downloaded to the Wind box, a
version for external USB device was downloaded to another PC to be used
to re-install the OS on Wind box.

The problem could not be fixed because the Bios does not allow the load
sequence to be changed to allow loading from USB although 6 devices are
listed. The internal drive which is first on the list is used since it
still has a viable load section so the downloaded 8.1 on the USB device
is not looked at!

Can you please advise me what can be done to get the device working
again.

Logged

Yang

  • AIO Moderator
  • *****
  • Offline Offline
  • Posts: 984
Re: Wind box DC111 bricked?
« Reply #1 on: 16-December-18, 19:19:15 »

1. It is JUST iso file for Windows 8.1 OS and please download it.
https://www.microsoft.com/en-us/software-download/windows8ISO

2.Must be use some tool for creating USB installation disk with this iso file.

3.Plug-in this USB installation disk and then press power button on DC111.

4.Keep pressing F11 button and then will be showed boot menu.

5.Choose this USB installation disk and then it will be into install processing.
Logged

peter.urxrobTopic starter

  • PRIVATE E-2
  • **
  • Offline Offline
  • Posts: 2
Re: Wind box DC111 bricked?
« Reply #2 on: 17-December-18, 09:51:49 »

The essential problem is that the boot sequence is fixed...it can be displayed but not changed. (The first line says "Fixed Boot order")
I can't believe MSI would produce a system like this since the only solution I can see is to replace the hard drive with Windows 8.1 already installed!
Could I do something with ethernet connection?
Logged

Yang

  • AIO Moderator
  • *****
  • Offline Offline
  • Posts: 984
Re: Wind box DC111 bricked?
« Reply #3 on: 17-December-18, 19:05:28 »

I am suggest contacting your nearest MSI branch office or local distributors for service.
You can find contact info with below link:
MSI branches: http://www.msi.com/about/contact-us/
Distributors: http://www.msi.com/service/wheretobuy/
Logged
Pages: [1]   Go Up