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Author Topic: H97M-G43 KERNEL_DATA_INPAGE_ERROR intermittant, here is what I've done....  (Read 320 times)

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stevedTopic starter

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* stevedinvtMSI.zip (544.03 kB - downloaded 85 times.)
I have a H97M-G43 motherboard that has had intermittant KERNEL_DATA_INPAGE_ERROR errors for a few years. The owner is an accountant that I support. I am also an IT Manager for 17 years, so I'm not a total idiot unless you ask my wife.

I have spent countless hours pouring through event logs, trying to do searches on what I'm finding in the minidumps, online program issues, all without success. So then I started testing.

Did a 4 hour cpu test with a program I don't remember the name of. No errors found.
MemTest Pro... 9 passes twice. Nothing found at all.
Motherboard- All drivers up to date, bios also. Running RAID 1.
Hard Drives.. all three tested. These are enterprise grade 1TB Seagates.
SATA cables, all replaced.
Power supply replaced. Running a modular Antec 650W.
Powered off of a UPS. Nothing but the computer plugged into it. Wiring in house checks out.
Temps are fine.

Runs Norton Internet security and Malwarebytes Pro.
Ran RKill, trojan removal tools, several others off of Bleeping computer. EMSISoft too.
Checked the condition of programs with RevoUninstaller pro. No pieces showed up.
Memory is matched pair of kingston.
Core i5.

This computer runs Windows 7 x64 with 16GB of ram. Software includes ATX tax software, Quickbooks, Office 2010, and the normal other stuff.

The problem is it is usually tied to NTOSKrnl.exe when it bombs out. However, lately it has been other random processes plus more of the same. Usually the bugcheck code is 0x0000007a.

I've attached ALL of the minidumps along with bluescreenview in a zip file.

Could really use another set of eyes on this. He is getting a bit angry.

Thanks!!

Steve
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Svet

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can you list detailed system specs, see >>Posting Guide<<
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stevedTopic starter

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Sorry for the delay. He was gone, I was busy.  Here are the specs and the software..

Board: H97M-G43
 
BIOS:  American Megatrends Inc. V2.11 2/16/16
 
VGA:   MSI GeForce GTX 1050 AERO ITX 2G OC (new card, still had the problem with old card)
 
Monitor: ViewSonic VG2765 Series [Monitor] (27.2"vis, s/n UXS170700116, February 2017)
                HDMI connected
 
PSU:  Antec  EA650G Pro (Earthwatts Gold Pro 650W)

Output
 +5V     +3.3V     +12V     -12V    +5Vsb
20A     20A     54A     0.3A     3A
MAX 100W     648W     3.6W     15W
TOTAL650W

CPU:  Intel Core i5-4690 @ 3.50GHz

Memory Specs:


Item

Slot #1

Slot #2

Ram Type
 

DDR3
 

DDR3
 

Maximum Clock Speed (MHz)
 

800 (JEDEC)
 

800 (JEDEC)
 

Maximum Transfer Speed (MHz)
 

DDR3-1600
 

DDR3-1600
 

Maximum Bandwidth (MB/s)
 

PC3-12800
 

PC3-12800
 

Memory Capacity (MB)
 

8192
 

8192
 

Jedec Manufacture Name
 

Crucial Technology
 

Crucial Technology
 

SPD Revision
 

1.1
 

1.1
 

ECC
 

No
 

No
 

DIMM Slot #
 

1
 

2
 

Module Part #
 

CT102464BA160B.C16
 

CT102464BA160B.C16
 

Module Revision
 

0x100
 

0x100
 

Module Serial #
 

0xFDA5330C
 

0xFDA532F7
 

Bus Width in Bits
 

64
 

64
 

Module Voltage
 

1.5V
 

1.5V
 

CAS Latencies Supported
 

6 7 8 9 10 11
 

6 7 8 9 10 11
 

Timings @ Max Frequency (JEDEC)
 

11-11-11-28
 

11-11-11-28
 

Maximum frequency (MHz)
 

800
 

800
 

Maximum Transfer Speed (MHz)
 

DDR3-1600
 

DDR3-1600
 

Maximum Bandwidth (MB/s)
 

PC3-12800
 

PC3-12800
 

DRAM Manufacture
 

Micron Technology
 

Micron Technology
 
 
 
HDD/SSD: 2X 1TB Seagate Sata Enterprise drives Raid 1 Boot Drive (376.70 GB free), 1x 2TB Backup Seagate ST2000NM0033-9ZM175 [Hard drive] (2000.40 GB) -- drive 1, s/n Z1X28RWF, rev SN03, 1x 2TB External USB Caddied Seagate Sata Enterprise Drive in a ASMT 2105 USB Device [Hard drive] (2000.40 GB) -- drive 6, s/n 210987654321.

 Virus Protection:


Norton Security Version 22.16.3.21
 

    Virus Definitions Version 20190127.003
 

    Realtime File Scanning On
 

Malwarebytes Anti-Malware Version 3.6.1.2711
 

    Virus Definitions Version Up To Date
 

    Last Disk Scan on 01/27/2019 2:54:05 AM
 

    Realtime File Scanning On
 
 
Software:
 

Intuit - QuickBooks Enterprise Solutions 19.0
 

Intuit - QuickBooks Enterprise Solutions 2019 (prior license)
 

Intuit - QuickBooks Enterprise Solutions Accountant 2014 (prior license)
 

Intuit - QuickBooks Enterprise Solutions Accountant 2015 (prior license)
 

Intuit - QuickBooks Enterprise Solutions Accountant 2016 (prior license)
 

Intuit - QuickBooks Enterprise Solutions Accountant 2017 (prior license)
 

Intuit - QuickBooks Enterprise Solutions: Accountant Edition 14.0
 

Intuit - QuickBooks Enterprise Solutions: Accountant Edition 15.0
 

Intuit - QuickBooks Enterprise Solutions: Accountant Edition 16.0
 

Intuit - QuickBooks Enterprise Solutions: Accountant Edition 17.0
 

Intuit - QuickBooks Premier Accountant 2010 (prior license)
 

Intuit - QuickBooks Premier Accountant 2011 (prior license)
 

Intuit - QuickBooks Premier Accountant 2012 (prior license)
 

Intuit - QuickBooks Premier Accountant 2013 (prior license)
 

Intuit - QuickBooks Premier Accountant 2014 (prior license)
 

Intuit - QuickBooks Premier Accountant 2015 (prior license)
 

Intuit - QuickBooks Premier Accountant 2016 (prior license)
 

Intuit - QuickBooks Premier Accountant 2017 (prior license)
 

Intuit - QuickBooks Premier Accountant 2018 (prior license)
 

Intuit - QuickBooks Premier Accountant 2019 (prior license)
 

Intuit - QuickBooks Premier: Accountant Edition 2010
 

Intuit - QuickBooks Premier: Accountant Edition 2011
 

Intuit - QuickBooks Premier: Accountant Edition 2012
 

Intuit - QuickBooks Premier: Accountant Edition 2013
 

Intuit - QuickBooks Premier: Accountant Edition 2014
 

Intuit - QuickBooks Premier: Accountant Edition 2015
 

Intuit - QuickBooks Premier: Accountant Edition 2016
 

Intuit - QuickBooks Premier: Accountant Edition 2017
 

Intuit - QuickBooks Premier: Accountant Edition 2018
 

Intuit - QuickBooks Premier: Accountant Edition 2019
 
 


Microsoft - Internet Explorer
 

Microsoft - Office Home and Business 2010
 

Microsoft - PowerShell
 

Microsoft - Windows 7 Professional (x64)
 

Norton - Security
 
 
   Acronis - Backup & Recovery version 41,0,0,36
   Acronis - Backup version 11,1,0,43800
   Acronis - Backup version 11,5,0,43800
   Acronis - Managed Machine Service version 11,5,0,43800
   Acronis - MediaBuilder version 11,5,0,43800
   Acronis - Removable Storage Management Service version 11,5,0,43800
   Acronis - Scheduler 2 version 8,0,0,8205 (64-bit)
   Acronis - Scheduler Helper version 8,0,0,8204
   Acronis - Tib Mounter version 4,3,0,2131
  Adlice Software - RogueKiller Anti-Malware version 13.0.12.0 (64-bit)
   Adobe Systems - Acrobat Reader DC version 19.10.20069.311970
   Adobe Systems - Acrobat Update Service version 1.824.29.8644
   Adobe Systems - Flash Player Update Service version 32,0,0,114
   Adobe Systems - Reader and Acrobat Manager version 1.824.29.8644
   Adobe Systems - Shockwave Flash version 32,0,0,114 (32/64-bit)
   Apple - Bonjour version 3,1,0,1 (64-bit)
   Apple - iCloud for Windows version 7.10.0.9
   Apple - iCloud for Windows version 7.7.0.27
   Apple - iPodService version 12.9.3.3 (64-bit)
   Apple - iTunes version 12.9.3.3 (64-bit)
   Apple - MobileDeviceService version 423.208.1.8 (64-bit)
   Apple - Software Update version 2.6.0.0
   Belarc - Advisor version 9.0
   CCH Small Firm Services - ATX 2012 version 12.19.1015.1
   CCH Small Firm Services - ATX 2013 version 13.7.0.96
   CCH Small Firm Services - ATX 2013 Server Dev/Max.2013.Server.CI
   CCH Small Firm Services - ATX 2014 version 14.7.5680.17820
   CCH Small Firm Services - ATX 2014 Server version 14.5.5513.18268
   CCH Small Firm Services - ATX 2015 version 15.9.6002.24667
   CCH Small Firm Services - ATX 2015 Server version 15.3.5861.36262
   CCH Small Firm Services - ATX 2016 version 16.6.6319.24264
   CCH Small Firm Services - ATX 2016 Server version 16.0.6125.32833
   CCH Small Firm Services - ATX 2017 version 17.3.6607.21644
   CCH Small Firm Services - ATX 2017 Server version 17.0.0
   CCH Small Firm Services - ATX 2018 Server version 18.0.0
   CCH Small Firm Services - Database Backup Utility version 2010.00.0017
   CCH Small Firm Services - Database Backup Utility version 2011.00.0002
   CCH Small Firm Services - Database Backup Utility version 2012.00.0008
   CCH Small Firm Services - Database Backup Utility version 2013.00
   CCH Small Firm Services - Database Backup Utility version 2014.00.0004
   CCH Small Firm Services - Database Backup Utility version 2015.00.0009
   CCH Small Firm Services - Database Backup Utility version 2016.00.0001
   CCH Small Firm Services - Database Backup Utility version 2017.00.0004
   CCH Small Firm Services - Payroll 2018 Server version 18.0.0
   CCH Small Firm Services - Sfs.Payroll.ServerHost.AdminConsole version 18.0.0
   CCH Small Firm Services - Sfs.ServerHost.AdminConsole version 13.6.0.78
   CCH Small Firm Services - Sfs.ServerHost.AdminConsole version 14.2.0
   CCH Small Firm Services - Sfs.ServerHost.AdminConsole version 15.0.0
   CCH Small Firm Services - Sfs.ServerHost.AdminConsole version 16.0.0
   CCH Small Firm Services - Sfs.ServerHost.AdminConsole version 17.0.0
   CCH Small Firm Services - Sfs.ServerHost.AdminConsole version 18.0.0
   CCH Small Firm Services - Stub version 2010.00.0010
   CCH Small Firm Services - Stub version 2011.01.0008
   CCH Small Firm Services - Stub version 2012.00.0005
   CCH Small Firm Services - Stub version 2013.00.0008
   CCH Small Firm Services - Stub version 2014.00.0006
   CCH Small Firm Services - Stub version 2015.00.0004
   CCH Small Firm Services - Stub version 2016.00.0001
   CCH Small Firm Services - Stub version 2017.00.0001
   CCHSFS - CCH Backup Scheduling Utility version 2011.00
   Century Software - cenlpdstatus version 1.00
   Century Software - SecureFT version 1.2.3140
   Century Software - TinyTERM Series version 4.10.0.5696
   Citrix Online - Web Deployment Helper version 1.0.0.335
   Google - Chrome version 71.0.3578.98 (64-bit)
   Google - Update version 1.3.33.23
   Hewlett-Packard - HPNetworkCheck version 8.0.0.7
   Hewlett-Packard Company - LightScribe version 1.18.13.1
   HP - Download and Install Assistant version 3.1.3.0
   HP - HPSALauncher version 8.3.8.2
   HP - HPSAObjectMetrics version 1.2.0.0
   HP - PSGRedirector version 1.6.5.2
   HP - Support Assistant version 8.10.49.21
   HP - Support Assistant version 8.7.50.3
   HP - Touchpoint Analytics Client version 4.0.2.1439
   HP - Web Products Detection version 2.0.1.7
   I.R.I.S. Image Recognition Integarted Systems - OCR engine version 1.0.0.4
   Intel - Capability Licensing Service TCP IP Interface version 1,35,127,1 (64-bit)
   Intel - Delayed launcher version 1, 0, 0, 1
   Intel - Desktop Utilities version 3.2.8.89
   Intel - Dynamic Application Loader Host Interface version 10.0.0.1168
   Intel - IAStorDataSvc version 13.1.0.1058
   Intel - IAStorUI version 13.1.0.1058
   Intel - Management & Security Application User Notification Service version 6.1.0.1044
   Intel - PROSet Monitoring Service version 16, 8, 22, 0 (64-bit)
   Intel - Small Business Advantage version 2.2.47.8420
   Intel - USB 3.0 Monitor version 3.0.5.69
   Intuit - ConnectedServicesProtocolHandler version 1.3.21.4029
   Intuit - Data Protect version 1.70.21.4083
   Intuit - IntuitSyncManager version 6.7.27.4035
   Intuit - QBIDPService version 1, 26, 21, 4000
   Intuit - QuickBooks 2013 version 1.5.0.0

THANKS!!! 
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Svet

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Thanks

Checked the dumps 0x0000007a a lot as you said and one time: 0x00000109

Do you have any OC applied?
Everything is suspected at this point.

I would suggest to do a new clean OS install and apply latest updates
then see how its goes

if problem persist test with each one of the memory sticks individually and alone,
and check for this issue see if in either of them when used alone will have any issue
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stevedinvt

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Thanks for the reply.

OC has not been done. I'm a strong believer of keeping things stock for stability.

I will let him know on the reinstall and see what he says. He said he would NOT consider it, but if someone else is telling him the same thing, he might go for it.

I'll keep everyone informed.

Thanks again!!

Steve
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Svet

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