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Author Topic: WT72 KEYBOARD ISSUES & REPLACEMENT  (Read 436 times)

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bruce2Topic starter

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WT72 KEYBOARD ISSUES & REPLACEMENT
« on: 13-January-19, 05:51:05 »

I have issues with the keyboard on my WT72-20K1247 Workstation. It is working now in a Windows 10 Pro environment instead of Windows 7 Pro as I need it to keep up with Adobe CC Suite for video, photography and publishing.

PROBLEM: Several letter keys will not work and are scattered somewhat across the left side of the keyboard. The keyboard lighting also has stopped. This all occurred at the same time so, I am reluctant to think it is a mechanical failure of individual keys. I did perform a new SCM install and that did not help.

Any suggestions from experienced users would be greatly appreciated!

All the Best, Bruce
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battledn

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Re: WT72 KEYBOARD ISSUES & REPLACEMENT
« Reply #1 on: 14-January-19, 03:54:18 »

Hi Bruce, 

Good day. you may go on our technical page, https://teamsupport.msi.com/login?ref=question/page/1  , for technical help. :)
there will be FAE to help you out. 
besides, which country you're staying? we may ask for local branch to solve the problem 1st.. :agrees:
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Hutbolzen

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Re: WT72 KEYBOARD ISSUES & REPLACEMENT
« Reply #2 on: 15-January-19, 12:22:11 »

Kam der Fehler erst nach dem Upgrade auf Win10?
Wir hatten im deutschen Forum Fälle da lag es am aktualisierten Chipsatztreiber.
Nach dem zurücksetzen auf den alten Treiber war allles OK.
Aber wenn es die Tastatur ist und die Garantie abgelaufen ist passt die Tastatur von allen GT72 Modellen,das WT72 ist auch nur ein GT72S(MS-1783)
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