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Author Topic: Games crashing to BLACK SCREEN  (Read 725 times)

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harveypolglaseTopic starter

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Games crashing to BLACK SCREEN
« on: 17-October-18, 16:24:29 »

Hi, hope someone here can help..
Started yesterday, playing Fortnite. Game would load fine and after a minute or 2 the screen goes black.
I can still hear the game going but can see nothing. Only way out is to hold the power button down for 5 seconds to reset...
Happened a few times now and thought it must be a fortnite issue  so i loaded  up Farcry 5 and again after a couple of minutes BLACK SCREEN....

 i have a GT72s 6QE
64Gb Ram

any help would be most appreciated
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ThatOneName

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Re: Games crashing to BLACK SCREEN
« Reply #1 on: 18-October-18, 12:01:22 »

Hi, harveypolglase! 

Did you update any GPU drivers lately? And did you change any settings in your Nvida graphics card settings?
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harveypolglaseTopic starter

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Re: Games crashing to BLACK SCREEN
« Reply #2 on: 25-October-18, 17:20:35 »

No i didnt change anything???
i have updated my nVidia drivers now but to no avail... still getting black screen, sometimes lasts in game for 10 mins , other times only 2 minutes!!!
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annet

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Re: Games crashing to BLACK SCREEN
« Reply #3 on: 26-October-18, 01:10:03 »

Hi, hope someone here can help..
Started yesterday, playing Fortnite. Game would load fine and after a minute or 2 the screen goes black.
I can still hear the game going but can see nothing. Only way out is to hold the power button down for 5 seconds to reset...
Happened a few times now and thought it must be a fortnite issue  so i loaded  up Farcry 5 and again after a couple of minutes BLACK SCREEN....

 i have a GT72s 6QE
64Gb Ram

any help would be most appreciated
Can you export your system info file through msi help desk and attach it here?
Does this also happen when you're not playing games?

You can download 3DMark (it can help you test your graphics card) and run the "Firestrike"  test to see if it can run thorough the whole process.
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harveypolglaseTopic starter

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Re: Games crashing to BLACK SCREEN
« Reply #4 on: 26-October-18, 13:39:01 »

Here's my info from Help Desk, will attempt to run 3dMark now



thanks
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harveypolglaseTopic starter

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Re: Games crashing to BLACK SCREEN
« Reply #5 on: 26-October-18, 13:46:03 »

Haha well, that didnt go too well...
Loaded up 3DMark and Ran it..
Got about 5 seconds into it and black screen!!!!
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harveypolglaseTopic starter

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Re: Games crashing to BLACK SCREEN
« Reply #6 on: 26-October-18, 13:47:27 »

And so far it only happens during gaming!!
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harveypolglaseTopic starter

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Re: Games crashing to BLACK SCREEN
« Reply #7 on: 26-October-18, 15:44:47 »

ok quick update on the 3DMark...
1st time i ran Time Spy and it crashed within seconds
So i rebooted and ran FireStrike as you mentioned and it ran all the way through!!!
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annet

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Re: Games crashing to BLACK SCREEN
« Reply #8 on: 28-October-18, 21:41:46 »

Something for you to try..
1. Update your bios since the one you have now is the pretty old version.
2. If you didn't use DDU before you reinstalled/updated the driver, you should use it and do that again since DDU helps provide a clean environment to install the graphics driver. 
Do that under the safe mode (when you see the msi logo after rebooting, press f3). Let ddu helps you clean up and it'll reboot again after everything is done.
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harveypolglaseTopic starter

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Re: Games crashing to BLACK SCREEN
« Reply #9 on: 03-November-18, 16:40:32 »

ok so updated BIOS
used DDU to uninstall nvidia drivers
downloaded and installed new drivers....

now going to test, WISH ME LUCK
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harveypolglaseTopic starter

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Re: Games crashing to BLACK SCREEN
« Reply #10 on: 03-November-18, 17:11:26 »

hmmmm, still not great
i can play ok if i turn down graphics to medium!!! before i was happily playing on EPIC

i noticed that the power brick goes off when it black screens.... i have to unplug it and reconnect to reboot...

could it be a psu problem? or graphics?
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harveypolglaseTopic starter

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Re: Games crashing to BLACK SCREEN
« Reply #11 on: 05-November-18, 01:29:08 »

Attched updated sys info
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annet

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Re: Games crashing to BLACK SCREEN
« Reply #12 on: 05-November-18, 04:35:34 »

The problem is probably not related to software then.. since you have tested several possibilities on the software side.
Maybe send the laptop to msi repair center and let them take a look.
Don't forget to clarify the issue and the steps you've tried. Sometimes they'll simply do the reset and send it back to you if you don't state the issue clearly.
Good luck!
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harveypolglaseTopic starter

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Re: Games crashing to BLACK SCREEN
« Reply #13 on: 02-January-19, 05:37:31 »

Update ....
Ok, so, I can play on medium settings for sometime up to an hour, sometimes 10 mins, then black screen and laptop switches off.. I have noticed that the psu also switches off, and sometimes I hear a little pop noise as this happens.. 
Also today, something even more weird has happened.. played for 10 mins, black screened, psu light goes out. Normally I unplug the psu  for 20 seconds or so, and plug it back in.. I did this but green psu light went straight out.. I unplug the psu lead from laptop and repeat, this time light stays on but when I plug back into laptop,  boom, light goes out on psu. I'm pretty sure the battery should be fully charged as I don't really use it without power plugged in.. but when I unplug psu lead my laptop won't boot at all..... so do you think i have a battery and or psu problem???
Thanks for all the help so far, it is much appreciated
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annet

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Re: Games crashing to BLACK SCREEN
« Reply #14 on: 08-January-19, 03:59:21 »

Do the battery LED light flicker? or only the light on the psu goes off.
It's hard to say which causes the problem unless you get a spare adapter to see if the problem is due to the psu or the battery.
I can only provide the same advice as my previous post: send it to MSI and let them do the test for you. No matter the problem is related to the battery or the psu, they're able to help you deal with it.
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harveypolglaseTopic starter

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Re: Games crashing to BLACK SCREEN
« Reply #15 on: 15-January-19, 01:46:44 »

ok so i bought a new Power Supply and the same thing happened...
So i had the 980M pulled and now the laptop is working :)
only running on the intergrated graphics now so no more gaming and i cannot afford the price tag of a new or 2nd hand card...
but at least i have power and can use my laptop again...

have kept hold of the 980m in hopes that one day i will find someone who can look at it for me and check to see if its FIXABLE
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