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Author Topic: Redeem Anthem Game full?!  (Read 1078 times)

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kary.tan1983Topic starter

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Redeem Anthem Game full?!
« on: 24-January-19, 04:06:59 »

Hi Support,


I just bought a new GPU on 14/1/2019 and suppose to have free games bundle with anthem and BF5 but now it says

感謝您支持與購買 MSI 產品!此款遊戲序號已全數兌換完畢。
Due to an overwhelming response to this promotion and a larger-than-expected amount of claims, the active code is unavailable. Once again thank you for taking part in this promotion.

What is going on?
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flobelix

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Re: Redeem Anthem Game full?!
« Reply #1 on: 24-January-19, 10:42:20 »

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kary.tan1983Topic starter

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Re: Redeem Anthem Game full?!
« Reply #2 on: 24-January-19, 23:17:12 »

Have already send a ticket since yesterday after i posted here but there's no reply until now.. I had to force myself to get a VIP Demo Anthem Game for a $1 from somewhere else.
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flobelix

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Re: Redeem Anthem Game full?!
« Reply #3 on: 25-January-19, 11:09:48 »

They don't answer within a day.
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.A0
Core i7 7820X @ 4404.45 MHz (44 * 100.1 MHz, fixed all cores), 1.158v - delidded and using der8auer Skylake-X Direct Die Frame
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMR32GX4M4Z3200C16 @ 1602.9 MHz (DDR4-3206), 16-18-18-36-2t, 1.35v
MSI GeForce RTX 2080 Ti DUKE 11G OC
1TB Crucial MX500 M.2 SSD + 2TB Crucial MX500 SSD
Thermaltake Toughpower Grand RGB 1200W Platinum • +12V: 100A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
MSI MAG BUNKER Case

darkhawk

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Re: Redeem Anthem Game full?!
« Reply #4 on: 25-January-19, 14:21:57 »

If you don't like using the support tools, then call them directly. 
I hate using online support tools, so I call companies directly.
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Leonard

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Re: Redeem Anthem Game full?!
« Reply #5 on: 27-January-19, 23:25:03 »

check PM
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ging_wei2002

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Re: Redeem Anthem Game full?!
« Reply #6 on: 19-February-19, 08:06:41 »

Same here, tried redeeming the promo code only to receive the same notification.

what is the world is going on???
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flobelix

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Re: Redeem Anthem Game full?!
« Reply #7 on: 19-February-19, 12:41:48 »

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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.A0
Core i7 7820X @ 4404.45 MHz (44 * 100.1 MHz, fixed all cores), 1.158v - delidded and using der8auer Skylake-X Direct Die Frame
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMR32GX4M4Z3200C16 @ 1602.9 MHz (DDR4-3206), 16-18-18-36-2t, 1.35v
MSI GeForce RTX 2080 Ti DUKE 11G OC
1TB Crucial MX500 M.2 SSD + 2TB Crucial MX500 SSD
Thermaltake Toughpower Grand RGB 1200W Platinum • +12V: 100A • +3.3V: 25A • +5V: 25A
Windows 10 Pro
MSI MAG BUNKER Case

ging_wei2002

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Re: Redeem Anthem Game full?!
« Reply #8 on: 20-February-19, 09:57:47 »

Hi There,

called, advise me to upload the necessary docs in but still keep rejecting.

same thing by sending through ticket.

is there any other way to upload the doc to get a copy?

thanks.
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johnpaul.smith

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Re: Redeem Anthem Game full?!
« Reply #9 on: 20-February-19, 17:46:39 »

I'm in the same situation. After having called them and opening a web ticket they told me that they've run out of copies. i.e the promotion is effectively over. They said they (probably) won't be getting anymore as the keys are supplied to them by Nvidia.

So I guess we're out of luck.
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johnpaul.smith

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Re: Redeem Anthem Game full?!
« Reply #10 on: 21-February-19, 00:44:37 »

check PM

Hey Leonard,
I got your PM but for some reason whenever I try to send you a message, I get an error message telling me that I'm "not allowed to send messages."

So I'm just posting my details here.

1. My invoice is #4105447

2. the serial is 602-V373-58SB1811001306

3. The card (Ventus RTX 2070) is registered to this account (i.e johnpaul.smith@gmail.com)
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johnpaul.smith

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Re: Redeem Anthem Game full?!
« Reply #11 on: 21-February-19, 01:54:12 »

Thanks for getting back to me Leonard. 

Unfortunately that code doesn't work (unless I'm using it wrong, I tried it both on Origin and the MSI Promotion page).

P.S I still can't send you messages so I'm writing here.
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johnpaul.smith

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Re: Redeem Anthem Game full?!
« Reply #12 on: 21-February-19, 02:01:00 »

Forget my last message, the code works! I just didn't use the correct platform (geforce experience).

Thank you so much!
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Leonard

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Re: Redeem Anthem Game full?!
« Reply #13 on: 21-February-19, 02:57:14 »

:biggthumbsup:
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ging_wei2002

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Re: Redeem Anthem Game full?!
« Reply #14 on: 21-February-19, 06:45:31 »

Hi Leonard

same here leonard, couldnt PM you seperately

below are my query and reply:-

1. Upload your invoce/receipt and send me the link
    - I've uploaded my receipt when i registered the product for warrant. The receipt is reflected during the promo page as well. Im having trouble uploading the product bar code when requested through the promo page
    - Apologise, i'm not too sure which link you are referring too. is this the link that you need ? "https://register.msi.com/promotion/redeem/vga_2019_jan_gameon_2070"'

2. serial number
    -602-V373-58SB1811007809 (GeForce RTX 2070 VENTUS 8G)

3. did you register that card yet? If so, under which account?
    - Yes, it is registered under my email address, ging_wei2002@yahoo.com
    - ID number is D25C4470
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ging_wei2002

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Re: Redeem Anthem Game full?!
« Reply #15 on: 22-February-19, 05:14:29 »

Hi Leonard,

Receive with thanks.

You're a lifesaver!!!
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