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Author Topic: z390 Pro Carbon AC I/O shield RGB light not working  (Read 47 times)

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HaroFTopic starter

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z390 Pro Carbon AC I/O shield RGB light not working
« on: 09-February-19, 18:01:08 »

I have a Z390 Pro Carbon AC mother board and the I/O shield lighting is not working.  The Mystic Light Software recognizes the board and the I/O shield lighting and the different components (mother board type, lighting, graphic card, different lighting options, etc...) but the I/O shield will not light at all. The lighting strip on the side does work correctly though.  I have updated the MB Bios and Firmware using the dragon center app and still the I/O shield will not light.  does anyone have a possible solution to this or is the lighting most likely just defective? The mother board works fine otherwise.
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LBJistherealchamp

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Re: z390 Pro Carbon AC I/O shield RGB light not working
« Reply #1 on: 12-February-19, 03:10:26 »

Hi,

Is the RGB cable of I/O shield properly and firmly connected to the JPIPE being located above the first PCIE slot on the motherboard?
Try unplugging it and putting back in.
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